DCH Academy Honda

My husband and I purchased a 2018 Mazda cx-5 on Driveway through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic where they then diagnosed that the vehicle has a blown head gasket and would need a whole new engine. DCH Academy Honda is trying to say that the reason the engine is smoking is due to “residual oil” left from a head gasket cover fix they did back at the end of April. The mechanic told us that it’s obvious DCH academy Honda tried to put a “bandaid” over a much bigger issue. DCH Academy Honda is refusing to give us back our shipping fee after receiving a vehicle that isn’t even safe to drive. We left their team a message and they are ignoring us. BEWARE OF THIS DEALERSHIP. My husband and I have pictures and videos with time stamps from the very day that we received the car proving that we received it this way. We will be contacting Better Business Bureau to file a complaint about this business and if DCH Academy Honda continues to ignore us we will be taking legal action as selling a vehicle in this condition is against EVERY consumer law. Honda should be ashamed of this place.

My husband and I purchased a 2018 Mazda cx-5 on driveway.com through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic where they then diagnosed that the vehicle has a blown head gasket and would need a whole new engine. DCH Academy Honda is trying to say that the reason the engine is smoking is due to “residual oil” left from a head gasket cover fix they did back at the end of April. The mechanic told us that it’s obvious DCH academy Honda tried to put a “bandaid” over a much bigger issue. DCH Academy Honda is refusing to give us back our shipping fee after receiving a vehicle that isn’t even safe to drive. We left their team a message and they are ignoring us. BEWARE OF THIS DEALERSHIP. My husband and I have pictures and videos with time stamps from the very day that we received the car proving that we received it this way. We will be contacting Better Business Bureau to file a complaint about this business and if DCH Academy Honda continues to ignore us we will be taking legal action as selling a vehicle in this condition is against EVERY consumer law. Honda should be ashamed of this place.

I needed to talk to someone in service, but I didn’t have all the information I needed. I spoke to a wonderful young lady named Erica in Service. She was patient with me and made the process simple and clear. She truly went above and beyond! I got off the phone and called a friend immediately about DCH Honda in Old Bridge. In this current world when you can talk to someone who not only helps you but makes you feel glad you called- you go back there! Thank you, Erica, and thank you DCH Honda of Old Bridge! I will be back!

My experience with Ronnie Ghaida is what every car buying experience should be, easy going, a very knowledgeable salesperson, took the time to answer all my questions in detail and told me things about the car I didn't even ask about, it was truly a very easy going and pleasant experience, I'm glad that Ronnie was my salesperson

Asked Qs about two specific vehicles of Jessica Gonzalez. Asked for out the door price as over an hour and a half away but ready to buy. Would consider financing and trade in not consideration . Gave my cell number as well as email Ignored but continued to send list of inventory including two vehicles for which I am still interested What is up with this dealership Do they want to sell or not

Took 5 months to get title and registration. Still don't have plates. Very unprofessional.

ad the pleasure of receiving help from Dany, and I couldn’t have asked for a better experience. He was incredibly attentive, patient, and truly listened to what I needed. He took the time to walk with me through the process, ensuring everything was clear and addressed. His professionalism and kindness made all the difference. His professionalism and kindness made all the difference. I truly appreciate and highly recommend him to anyone who looks to buy Honda!

I have a service appointment at 9 AM, I did not receive any update until I called around 2:30PM. I was told they need 3 more hours to complete the service. So they have to do a fuel injection recall for the whole day. So disappointed.

Ronnie Ghaida our sales consultant was fantastic to work with. Whole process was transparent and made easy . Did my research and was engaged with multiple Honda Dealerships locally and in the Philly area. I got the best price for my 2025 Honda Civic from DCH Academy Honda.

DO NOT GO HERE. BUYER BEWARE. They are completely unprofessional, predatory, and have no transparency. If you ask them direct questions they will lie to you if it benefits their bottom line, and gets you out the door. They will double/triple down on the lies, and be defensive if you bring discrepancies to their attention after you leave. Instead of attempting to defuse the situation, and find a solution. At least in the case of my sales person. If you do a lease trade in they will sell your trade in vehicle to make money before sending a lease buy out check, or contacting your former leasing company in any way. This leaves you still financially and legally responsible for a vehicle no longer in your possession. They certainly won't inform you that they intend to sell your lease trade in vehicle before actually facilitating the transfer of the trade in. Once you’re out the door, and realize what’s happening they'll tell you on the phone that the lease buy-out check just takes some time to be sent, and redirect you to a finance department voicemail to get more information. They won't call you back if you leave a detailed message. This was their response and course of action without me revealing I knew they were actively selling my trade in. I was curious if they would be up front, and transparent. They were not. Ask IN WRITING how they intend to facilitate your trade in before you’re out the door. Otherwise, you're stuck being legally responsible for 2 cars until they find a buyer. Luckily for me they sold my former vehicle in just less than 2 weeks (something I’m sure isn’t always the case). A day after the listing for my trade in disappeared from the web my former leasing company said they had received the buy out payment, and odometer statement. All information obtained through my own due diligence. No transparency. Moving on - During a sale they won’t even discuss the option to transfer your plates from your old passenger vehicle to your new one. Something I have always done. If you do happen to question about transferring your plates they will lie to you in order to avoid the extra paperwork, and potential loss in revenue they can sometimes gain by doing new plates. I was told transferring plates wasn’t even possible because the new car was in a different weight class than my previous vehicle. NOT TRUE. They’re both passenger vehicles. Don’t fall for it. I was told all paperwork would be emailed, and physical copies would be sent to me. They gave me no documentation before I pulled away. I was told it would be emailed to me. I had to follow up a week later, and go through multiple email exchanges to receive ALL the documentation. They flat out ignored me when I followed up in the same email exchange about being mailed physical copies. Honestly, I didn't ask or want physical copies, but don't offer something at the point of sale you never intend on doing, and don't flat out ignore the question when I follow up. Now nearly a month later they tried to charge me an additional $114, and strap me with the UPS fees to send me my new plates, and registration. Reasons for the extra registration fees included but were not limited to 'DMV shortages'. Shortages of what? No answer. They then pivoted, and tried to tell me that it was because I only paid for license plate transfer fees at the time of my sale. Something I explicitly asked for at the time (as previously mentioned here) and was told wasn’t even an option. Of course, at no point was there an offer to send me documentation to reflect proof of the additional fees they were requesting. As soon as I pushed back on these additional fees, and UPS mailing charges they almost immediately agreed to ‘waive them.’ What does that tell you? I think most people understand when entering a car dealership that they are trying to get the best deal for themselves. However, there's an honest way to do it, and a wholly deceitful, and predatory way to get a 'customer' out the door with a sale.