Reviews
Write a reviewI got the car I wanted.
I got the car I wanted. Friendly people and fast service. This is my second Mazda, we just love Mazda cars.
I got the car I wanted.
I got the car I wanted. Friendly people and fast service. This is my second Mazda, we just love Mazda cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susan, Thank you for the kind words. We sure appreciate the opportunity to work with you!!!!
The dealership was VERY clean.
The dealership was VERY clean. The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The finance person explained all the paperwork clear and precise. We are overjoyed with our purchase and the experience we went thru.
The dealership was VERY clean.
The dealership was VERY clean. The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The finance person explained all the paperwork clear and precise. We are overjoyed with our purchase and the experience we went thru.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!!! We couldn't be happier working with you. We sure appreciate the positive feedback. Enjoy your ne Mazda. We look forward to working with you for years to come.
Quick and painless process.
Quick and painless process. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour.
Quick and painless process.
Quick and painless process. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Curtis, Thank you for the opportunity to work with you. Great people make our jobs so rewarding. It was our pleasure.
This is my 2nd purchase from Russ Darrow.
This is my 2nd purchase from Russ Darrow. This is my favorite dealership. I’ll always come back here.
This is my 2nd purchase from Russ Darrow.
This is my 2nd purchase from Russ Darrow. This is my favorite dealership. I’ll always come back here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can't thank you enough. We truly appreciate you and value your business. Customers like you are why we are here.
Unprofessional
I came in to sell my vehicle after being called about a kbb listing and they were very unhelpful are apparently not able to read kbb listings well. I was told I would receive a call back and they never called. I was very unhappy with the customer service and professionalism of this place
Unprofessional
I came in to sell my vehicle after being called about a kbb listing and they were very unhelpful are apparently not able to read kbb listings well. I was told I would receive a call back and they never called. I was very unhappy with the customer service and professionalism of this place
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ian, I am unable to review your concern due to lack of information in your post. Could you provide your name or vehicle so we can review it? If we didn't pursue purchasing the vehicle there must have been a reason. I will be happy to share it with you.
Great really helpful great dealer he made us feel good
Great really helpful great dealer he made us feel good about buying a car helpful
Great really helpful great dealer he made us feel good
Great really helpful great dealer he made us feel good about buying a car helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, Congratulations.... our pleasure. Thank you for working with Keith to find the perfect vehicle for you!. Have a great weekend.
Had a really good experience from start to finish.
Had a really good experience from start to finish. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future.
Had a really good experience from start to finish.
Had a really good experience from start to finish. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Travis, Thank you for the great comments. It's our pleasure serving you.
Tim and staff were professional knowledgeable and polite
Tim and staff were professional knowledgeable and polite and helped me with everything that I was looking for.
Tim and staff were professional knowledgeable and polite
Tim and staff were professional knowledgeable and polite and helped me with everything that I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you.....What a pleasure to work with you.
work done quickly and correctly.
work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department.
work done quickly and correctly.
work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We sure appreciate the compliments. Our team looks forward to seeing you in 5000 miles or so.
Ok experience.
Ok experience. Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happen.
Ok experience.
Ok experience. Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happen.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Steve, We apologize for the delay in the detailing of the car. Nick is reaching out to you this morning to make arrangements.
