Russ Darrow Mazda of Madison

My cars transmission went out so I needed something new and I stopped in at Russ Darrow and my salesman Tyler went above and beyond to find exactly what... I wanted. Overall it was a great experience they were very professional and pleasant to deal with. Would definitely buy from them again.

1500 miles and I need 2 major repairs before even needing a oil change!!!!! Tried talking to the ‘GM’ Justin and he was absolutely no help.... Kept repeating that I bought a used car (basically tough luck for me) and talked to me like I was completely beneath him. He gave me attitude and wouldn’t listen to what I had to say at all, so obviously making me frustrated, he got mad and said he doesn’t need to help me at all, because ‘he can do that!’ I understand cars need repair, but 2 major things before the first oil change?! Maybe you need new mechanics checking over and ok’ing these cars! Plenty other places to go!!!! And 100% more helpful and kind!!!

We walked in on a Saturday morning to look at a specific car we had been comparing at other dealerships for our growing family. From the get-go, Matt was... very personable and low-pressure, making for an easy experience. He listened to our needs and was able to show us a vehicle and price that ticked all the boxes. Though we didn't plan to buy that day, Matt made it so transparent and relaxed that it became very easy to say yes to our new family vehicle. It was an enjoyable experience, even right through the warranty explanation from additional staff members. We will be back for our next car!

My experience at Russ Darrow was pleasant Matt was the salesman that I dealt with. He was very informative and helpful. All the staff was very helpful... during the buying process.

My wife and I bought a car from this dealership, specifically we worked with Liam, and had a really great experience. They have been responsive to the... few requests that we had about the car and have been helpful and friendly all the way through the process. We really love the Mazda CX-5, and coming from our history of buying either GM or Chrysler vehicles it was a jump going to Mazda but we have not regretted the decision. Brian in the service department is VERY helpful and I can see me wanting to take my car there for service just because of him.

The price of the vehicle wasnt bad but they try to sell you a bunch of extra stuff and roll it into your monthly payment. They asked me if i was comfortable... with a payment of $350 a month and while it was affordable i thought it was a little high since i did the math before buying a vehicle. Then they started to try and sell me all this extra car care and roadside assistance stuff. When i asked how much extra it would make my payment go up they said it was already figured into the number they gave me for the monthly payment. By the time they finally took no for an answer, my monthly payment was $230 which was close to what i originally had figured it would be. The vehicle was a 2017 ford focus and had one prior owner so when it only came with one key fob i didnt think anything of it since i could always buy another key in the future if needed. Little did i know as i was not familiar with the "my key" function on newer vehicles that the prior owner had set my restrictions that restricted the speed to 80 mph, limited the radio volume to half, and restricted certain radio stations on the satilite radio. I tried to figure out how to shut it off and when i called russ darrow to figure out how to reset them they informed me i would have to take it to a ford dealer and they could reset them. I took it to my local ford dealership since i live an hour from the mazda russ darrow dealership. I took it to my local ford dealer and they COULD NOT just reset it and i had to buy another key for the vehicle and have it programmed before the my key restrictions could be removed from the car. I called the russ darrow and informed them that i found it a little hard to believe that they did not know i needed a second key to reset the my key functions on the car. I would not have been mad if they just came out and told me that because i thought the price was fair on the vehicle i bought. I have bought vehicles from the other russ darrow dealerships in madison and have had similiar issues with little things not being disclosed at the time of sale. The online ad for the vehicle also said "one owner local trade". Come to find out the previous owner was from Chicago which is not considered local to Madison WI on any map you look at.

Went in trying to decide between two different vehicles. Kyle showed us an SUV and a sedan. He was very knowledgeable about both vehicles, and was able... to talk in “tech terms” with my husband, and lay terms to myself. Also helped us “set up” the vehicle we bought. Magbritt, in administration, also made all the paper work fun as well as informative. Will definitely come here again!

I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn't be liked let alone... fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn't find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn't even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow.

Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about my... needs. 2) Kyle then sent emails with potential ideas. 3) Kyle followed up to see if I was happy with pre-selections. 4) We then scheduled test drives; vehicles where cleaned, warmed up and ready to go when my wife and I arrived. 5) Support Staff where Tremendous. Bought a New Mazda 6 Zoom Zoom

Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt... and friendly as always.