[{"id":464986,"personPtyId":35374043,"firstName":"Brian","lastName":"Hunter,","titleText":"Service Advisor","emailTxt":"Brian.Hunter@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":438937,"personPtyId":32854390,"firstName":"Kyle","lastName":"Dorfler","titleText":"Salesperson","shortBioText":"My name is Kyle \"Dorflord\" Dorfler and I am a Sales consultant here at Russ Darrow Mazda! I am fairly new to the business but I love my new career. I worked hard at Concordia University and graduated with my degree in Business marketing. I like using those skills every day to help people in any way I can! When I am not working hard I am very involved with the gaming community. Warhammer has to be one of my favorites as I enjoy table top gaming. I of course love spending time with my family and friends whenever I can. I'm here to give people the best experience and I aim to please.","emailTxt":"kyle.dorfler@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/3f41ef235d4e.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1485907200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438935,"personPtyId":32828462,"firstName":"John","lastName":"Zimmerman","titleText":"Salesperson","shortBioText":"My name is John Richard Zimmerman II but you can call me J.R. for short. I am a product specialist for Russ Darrow Madison Mazda! Been with Mazda since I started at Russ Darrow and even own one too! I grew up in a small town about 25 minutes east of Madison called Cambridge. When I'm not at work or with family and friends I enjoy casual gaming or attending sporting events. Love to catch the Bucks and the Badgers. Fear the Deer!","emailTxt":"John.Zimmerman@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/52a244fc9e2a.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469737,"personPtyId":35937982,"firstName":"Hannah","lastName":"Voogd","titleText":"Sales","shortBioText":"Hello! I grew up in the great white north AKA Minnesota (no, I'm not a vikings fan) I moved to Madison the day after I graduated High School and went to UW River Falls for a year and didn't quite know what I wanted to do so I took a little time off of school to work full time. I worked as a manager at AT&T for a year and a half before I came over to car sales. I'm very friendly and easy going!","emailTxt":"hannah.voogd@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/e70f05807b5c.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438955,"personPtyId":32854391,"firstName":"Matt","lastName":"Borsecnik","titleText":"Senior Sales Associate","shortBioText":"My name is Matthew Borsecnik. I've been in the business for over 4 years and I love every day of it. Giving people a great experience is why I come to work. It's not about getting the best deal, it's about providing the best experience. I started off with the Chrysler branch but expanded to Mazda to further my career.\r\nWhen I'm not working you can find me with my beautiful wife Marina working on the farm! Or, I'll be cruising around in my custom Mustang! Gotta love a V8! Life is too short not to live it.","emailTxt":"matthew.borsecnik@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/94f174b163e8.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1362096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":562767,"personPtyId":49446290,"firstName":"TYLER","lastName":"NEWMAN","titleText":"SALES","shortBioText":"","emailTxt":"TYLER.NEWMAN@RUSSDARROW.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/0915d4f052dd.jpg","drDealerId":43877,"industryStartDtUtc":"1446372753","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":483533,"personPtyId":39610089,"firstName":"Liam","lastName":"Ripp","titleText":"Sales","shortBioText":"I started off as a lot tech here at Russ Darrow Mazda and just recently worked my way up into sales. I'm a very easy going guy who is only concerned with treating my customers right and ensuring their happiness with their vehicle purchase. I grew up playing football and worked in plumbing and heating prior to making it over to the automotive industry. I will be going to school in the fall to get my EMS Certification. Looking forward to working with you soon!","emailTxt":"LIAM.RIPP@RUSSDARROW.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/d712c317896c.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440964,"firstName":"Justin","lastName":"Pohl","titleText":"General Manager","shortBioText":"Been in the biz since 2007 after going to College at UW-Madison for Business Marketing. I love watching the Badgers kick some butt in football and basketball...Get 'em Bucky! I appreciate cars and enjoy working with people! When I'm not at the dealership I'm usually hanging out with friends or pumping some iron at the gym. I enjoy EDM music and dancing the night away. Huge foodie as Madison has a ton of culture to offer. Born in South Korea I appreciate the diversity Madison has all around!\r\n\r\nCustomer service is my top priority and I aim to please. Times have changed in our industry so we pride ourselves in going beyond your expectations. I have a great team in place and we are here to serve. We make great experiences happen. #RDMADMAZDA","emailTxt":"Jwpohl7@gmail.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/4355b5114fb4.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1180656000","industryStartDtUtc":"1180656000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":467243,"personPtyId":36027776,"firstName":"Kelsey","lastName":"Postlewaite","titleText":"Service Manager","emailTxt":"Kelsey.Postlewaite@russdarrow.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":562744,"personPtyId":46951321,"firstName":"Mark","lastName":"Gilbertson","titleText":"Used Car Manager","emailTxt":"mark.gilbertson@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":516918,"personPtyId":47196900,"firstName":"Nate","lastName":"Heffner","titleText":"salesperson","emailTxt":"Nate.Heffner@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438946,"firstName":"Brittany","lastName":"Secora","titleText":"Salesperson","shortBioText":"Welcome! My name is Brittany and I\u001am a sales associate at Russ Darrow Mazda. Aside from striving to bring you the best sales experience when purchasing your new or new-to-you vehicle I also enjoy hiking, golfing, and being the best cat mom to my kitten Jarvis. I\u001am originally from a small town called Dane just 20 miles north of Madison but have been a Madison resident for 3 years now. I love it here","emailTxt":"brittany.secora@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/68143fe699d3.jpg","drDealerId":43877,"dealerEmpStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":450087,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","shortBioText":"","emailTxt":"Ivan.lawler@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":450539,"personPtyId":33853909,"firstName":"Jessica","lastName":"Zurn","titleText":"Admin","shortBioText":"","emailTxt":"jessica.zurn@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":450523,"personPtyId":33853904,"firstName":"ellisha","lastName":"donath","titleText":"Admin","shortBioText":"","emailTxt":"ellisha.donath@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43877,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Russ Darrow Mazda of Madison

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Mazda of Madison Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2013

Russ Darrow Mazda of Madison is proud to offer the entire Mazda line-up, as well as, an extensive inventory of used and certified pre-owned vehicles. There are so many perks to purchasing with Russ Darrow Mazda including:

...


Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit? We Can Help!
We will beat any competitors price!

"Experience the Darrow difference!"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Wheel Balance

$34.95

Oil, Filter Change

$18.95 and up*

Wheel Alignment (RWD)

$49.95

Wheel Alignment (FWD)

$49.95

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
218 lifetime reviews. Includes reviews of Russ Darrow Mazda of Madison from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 14, 2019

    My cars transmission went out so I needed something new and I stopped in at Russ Darrow and my salesman Tyler went above and beyond to find exactly what... I wanted. Overall it was a great experience they were very professional and pleasant to deal with. Would definitely buy from them again.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    TYLER NEWMAN

    SALES

    (4.8) 5 reviews

  • 1.0 out of 5
    January 10, 2019

    1500 miles and I need 2 major repairs before even needing a oil change!!!!! Tried talking to the ‘GM’ Justin and he was absolutely no help.... Kept repeating that I bought a used car (basically tough luck for me) and talked to me like I was completely beneath him. He gave me attitude and wouldn’t listen to what I had to say at all, so obviously making me frustrated, he got mad and said he doesn’t need to help me at all, because ‘he can do that!’ I understand cars need repair, but 2 major things before the first oil change?! Maybe you need new mechanics checking over and ok’ing these cars! Plenty other places to go!!!! And 100% more helpful and kind!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Pohl

    General Manager

    (4.7) 31 reviews

  • 4.0 out of 5
    January 9, 2019

    We walked in on a Saturday morning to look at a specific car we had been comparing at other dealerships for our growing family. From the get-go, Matt was... very personable and low-pressure, making for an easy experience. He listened to our needs and was able to show us a vehicle and price that ticked all the boxes. Though we didn't plan to buy that day, Matt made it so transparent and relaxed that it became very easy to say yes to our new family vehicle. It was an enjoyable experience, even right through the warranty explanation from additional staff members. We will be back for our next car!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Borsecnik

    Senior Sales Associate

    (4.9) 17 reviews

  • 5.0 out of 5
    January 6, 2019

    My experience at Russ Darrow was pleasant Matt was the salesman that I dealt with. He was very informative and helpful. All the staff was very helpful... during the buying process.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Borsecnik

    Senior Sales Associate

    (4.9) 17 reviews

  • 5.0 out of 5
    January 3, 2019

    My wife and I bought a car from this dealership, specifically we worked with Liam, and had a really great experience. They have been responsive to the... few requests that we had about the car and have been helpful and friendly all the way through the process. We really love the Mazda CX-5, and coming from our history of buying either GM or Chrysler vehicles it was a jump going to Mazda but we have not regretted the decision. Brian in the service department is VERY helpful and I can see me wanting to take my car there for service just because of him.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Hunter,

    Service Advisor

    (5.0) 15 reviews

    Liam Ripp

    Sales

    (4.8) 8 reviews

  • 2.0 out of 5
    December 30, 2018

    The price of the vehicle wasnt bad but they try to sell you a bunch of extra stuff and roll it into your monthly payment. They asked me if i was comfortable... with a payment of $350 a month and while it was affordable i thought it was a little high since i did the math before buying a vehicle. Then they started to try and sell me all this extra car care and roadside assistance stuff. When i asked how much extra it would make my payment go up they said it was already figured into the number they gave me for the monthly payment. By the time they finally took no for an answer, my monthly payment was $230 which was close to what i originally had figured it would be. The vehicle was a 2017 ford focus and had one prior owner so when it only came with one key fob i didnt think anything of it since i could always buy another key in the future if needed. Little did i know as i was not familiar with the "my key" function on newer vehicles that the prior owner had set my restrictions that restricted the speed to 80 mph, limited the radio volume to half, and restricted certain radio stations on the satilite radio. I tried to figure out how to shut it off and when i called russ darrow to figure out how to reset them they informed me i would have to take it to a ford dealer and they could reset them. I took it to my local ford dealership since i live an hour from the mazda russ darrow dealership. I took it to my local ford dealer and they COULD NOT just reset it and i had to buy another key for the vehicle and have it programmed before the my key restrictions could be removed from the car. I called the russ darrow and informed them that i found it a little hard to believe that they did not know i needed a second key to reset the my key functions on the car. I would not have been mad if they just came out and told me that because i thought the price was fair on the vehicle i bought. I have bought vehicles from the other russ darrow dealerships in madison and have had similiar issues with little things not being disclosed at the time of sale. The online ad for the vehicle also said "one owner local trade". Come to find out the previous owner was from Chicago which is not considered local to Madison WI on any map you look at.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2018

    Went in trying to decide between two different vehicles. Kyle showed us an SUV and a sedan. He was very knowledgeable about both vehicles, and was able... to talk in “tech terms” with my husband, and lay terms to myself. Also helped us “set up” the vehicle we bought. Magbritt, in administration, also made all the paper work fun as well as informative. Will definitely come here again!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Dorfler

    Salesperson

    (5.0) 31 reviews

  • 1.0 out of 5
    December 28, 2018

    I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn't be liked let alone... fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn't find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn't even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kelsey Postlewaite

    Service Manager

    NOT RATED

  • 5.0 out of 5
    December 27, 2018

    Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about my... needs. 2) Kyle then sent emails with potential ideas. 3) Kyle followed up to see if I was happy with pre-selections. 4) We then scheduled test drives; vehicles where cleaned, warmed up and ready to go when my wife and I arrived. 5) Support Staff where Tremendous. Bought a New Mazda 6 Zoom Zoom

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Kyle Dorfler

    Salesperson

    (5.0) 31 reviews

    Justin Pohl

    General Manager

    (4.7) 31 reviews

  • 5.0 out of 5
    December 27, 2018

    Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt... and friendly as always.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Brian Hunter,

    Service Advisor

    (5.0) 15 reviews

    Kelsey Postlewaite

    Service Manager

    NOT RATED

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