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Toyota of Manhattan

3.9
(64 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
2024 consumer dealer award View 2 awards
2024 consumer dealer award 2020 consumer dealer award

Reviews

3.9
(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

BE CAREFUL. SCAMMERS

Guys be very careful with this place! They are very very professional at first until they get your money. Then suddenly, they stop answering your calls and texts and ignore you before the paperwork is submitted. I bought a car from Jeudi Marte two months ago, it should have been ready by now and I need it for work (since I am a driver). He kept guaranteeing me before I paid that it will be ready immediately, and so I sold my old car with his assurance. Two months have passed and I haven’t been able to work. I haven’t been able to feed my family. My 15 year old son, a high school student, is working right now to support us rather than focusing on his studies. My wife is stressing looking for a job. I am running around back and forth trying to get a resolution for this situation but they are ignoring me. Not only that, but when I tried to talk to his managers they give me attitude and say it’s not their problem. I am very stressed because I paid almost 70 thousand for this and now that two months have passed it’s more loss. I hope no one else has to go through what I am going through.

1.0

BE CAREFUL. SCAMMERS

Guys be very careful with this place! They are very very professional at first until they get your money. Then suddenly, they stop answering your calls and texts and ignore you before the paperwork is submitted. I bought a car from Jeudi Marte two months ago, it should have been ready by now and I need it for work (since I am a driver). He kept guaranteeing me before I paid that it will be ready immediately, and so I sold my old car with his assurance. Two months have passed and I haven’t been able to work. I haven’t been able to feed my family. My 15 year old son, a high school student, is working right now to support us rather than focusing on his studies. My wife is stressing looking for a job. I am running around back and forth trying to get a resolution for this situation but they are ignoring me. Not only that, but when I tried to talk to his managers they give me attitude and say it’s not their problem. I am very stressed because I paid almost 70 thousand for this and now that two months have passed it’s more loss. I hope no one else has to go through what I am going through.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning Mr. Chowdhury, I am sorry to read about your frustrations. The issues which you are describing in your feedback run counter to the values of our dealership, and I would like to address your concerns immediately. I will be speaking with Jeudi regarding this situation, and we will be making any appropriate corrections. If you would like to discuss anything in further detail, please feel free to contact me at (212) 399-9600. Greg Rojek General Manager Toyota of Manhattan

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1.0

Poor service and experience

Absolutely terrible. There isn't anything tricky about buying a used car if the selling team has competence, integrity, and professionalism. At least two of these are missing. I worked with Josh Fyffe as a sales rep and Kevin Primus as a sales manager as multiple issues came up. Kevin was helpful in resolving a prior issue. Will revise review if he solves another, larger issue that has come up.

1.0

Poor service and experience

Absolutely terrible. There isn't anything tricky about buying a used car if the selling team has competence, integrity, and professionalism. At least two of these are missing. I worked with Josh Fyffe as a sales rep and Kevin Primus as a sales manager as multiple issues came up. Kevin was helpful in resolving a prior issue. Will revise review if he solves another, larger issue that has come up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Good afternoon Andrew, I am sorry to read about your frustrations. The issues which you are describing in your feedback run counter to the values of our dealership, and I would like to address your concerns immediately. I will be speaking with Kevin and Josh regarding this situation, and we will be making any appropriate corrections. If you would like to discuss anything in further detail, please feel free to contact me at (212) 399-9600. Greg Rojek General Manager Toyota of Manhattan

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5.0

Best of the Best

Honest and terrific . Can't recommend Toyota of Manhattan highly enough. Our salesperson Kevin Korb is second to none. It is such a relief and pleasure to buy a car from a trustworthy, no-nonsense car dealership! I was given a price for my new Camry within minutes that was the lowest of any quote anywhere-- no games, no fuss, no tricks, just one goal: to make me a devoted life-time customer, which I now am. Thanks also to manager Greg Rojack who makes everyone who walks through the door feel like family.

5.0

Best of the Best

Honest and terrific . Can't recommend Toyota of Manhattan highly enough. Our salesperson Kevin Korb is second to none. It is such a relief and pleasure to buy a car from a trustworthy, no-nonsense car dealership! I was given a price for my new Camry within minutes that was the lowest of any quote anywhere-- no games, no fuss, no tricks, just one goal: to make me a devoted life-time customer, which I now am. Thanks also to manager Greg Rojack who makes everyone who walks through the door feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning Mr. Isay, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which Greg and I provided you, and we both wish you the best of luck with your new Toyota Camry! If you should require further help with anything relating to your car, please feel free to contact me at, (212) 399-9600. Kevin Korb Toyota of Manhattan

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5.0

Excellent!!!

Excellent service. I leased my Venza from the comfort of my bed. The car was delivered to my doorstep. Ask for Tatiana, she will take good care of you.

5.0

Excellent!!!

Excellent service. I leased my Venza from the comfort of my bed. The car was delivered to my doorstep. Ask for Tatiana, she will take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon Nelson, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new Toyota Venza! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Tatiana Bracht Toyota of Manhattan

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5.0

Trade in at Toyota of Manhattan

Very satisfied with my experience it was an easy negotiation using Smart Path i received a great value for my trade in and good customer service from Tatiana Bracht

5.0

Trade in at Toyota of Manhattan

Very satisfied with my experience it was an easy negotiation using Smart Path i received a great value for my trade in and good customer service from Tatiana Bracht

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon Jose, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Tatiana Bracht Toyota of Manhattan

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5.0

Hector Used Camry

Worked with Hector on a 2021 Camry Hybrid process was very smooth will definitely recommend Toyota Of Manhattan best car buying experience without a doubt

5.0

Hector Used Camry

Worked with Hector on a 2021 Camry Hybrid process was very smooth will definitely recommend Toyota Of Manhattan best car buying experience without a doubt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Good afternoon Fu, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your 2021 Toyota Camry! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Hector Mosquea Toyota of Manhattan

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5.0

This place is fire

Could not be happier with my experience buying my new Toyota from this dealer. Kevin Korb home delivered my car and was extremely kind and professional

5.0

This place is fire

Could not be happier with my experience buying my new Toyota from this dealer. Kevin Korb home delivered my car and was extremely kind and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new Toyota! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Kevin Korb Toyota of Manhattan

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5.0

Seamless process!

Absolutely one of the best car buying experiences I’ve ever had. Was greeted right as I walked in and my sales person George was able to answering all my questions and meet my needs. Fast, efficient, easy. I now could not see myself going anywhere else.

5.0

Seamless process!

Absolutely one of the best car buying experiences I’ve ever had. Was greeted right as I walked in and my sales person George was able to answering all my questions and meet my needs. Fast, efficient, easy. I now could not see myself going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon John, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which George provided you, and we both wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Greg Rojek General Manager Toyota of Manhattan

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5.0

Mike Regalado with Toyota Of Manhattan

My salesman Mike Regalado was very patient and understanding with me. I had so many questions and he answered all of them. Highly recommend him to everyone!!

5.0

Mike Regalado with Toyota Of Manhattan

My salesman Mike Regalado was very patient and understanding with me. I had so many questions and he answered all of them. Highly recommend him to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Mike Regalado Toyota of Manhattan

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5.0

4th highlander from here and will be back for the

Tatiana was a pleasure to work with I have leased three vehicles from this location in the past and she was an absolute delight. Transparent and detail oriented salesperson highly recommend Tatiana Bracht

5.0

4th highlander from here and will be back for the

Tatiana was a pleasure to work with I have leased three vehicles from this location in the past and she was an absolute delight. Transparent and detail oriented salesperson highly recommend Tatiana Bracht

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon Ms. Borstien, I would like to thank you for taking the time to provide your kind feedback and recommendation on Cars.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 399-9600. Tatiana Bracht Toyota of Manhattan

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