Audi Manhattan

I called just to ask about the new Q9. Salesperson tells me to call back December and hangs up on me....

I’ve had three Audis. The first two were purchased and serviced in NJ. Absolutely no complaints. In 2019 I purchased an A3 from Audi Manhatten. A very different story. From a refusal to address a missing key situation immediately after the purchase to this past month when I discovered Audi had put a lien on my new car, purchased in cash, by mistake. When I asked Audi Manhatten to resolve this issue, they were utterly unresponsive and rude. After a number of unanswered calls, the receptionist told me Manager Kim was out to lunch, at 4:30 in the afternoon. I went in person was told by Mr. Kim that it was my problem and a DMV mistake. He woul call corporate but didn’t know when he would have time. At that very moment, the Subaru dealership, where I was attempting to sell the A3 called to say they’d contacted Audi and were told it was absolutely their fault and would over-night a release. I turned to Mr Kim and asked why he was unwilling to take care of the matter. His response- it’s resolved now, so what’s your problem. Last-my service reps, particularly Kevin were always helpful. However, the cost of service-ridiculously inflated. Example, a several hundred dollar charge to do the diagnostic tests before repairs could be done. For the last year I would get an estimate from Audi Manhatten and then go elsewhere, paying around two thirds of their estimate. Find somewhere else to buy your Audi.

★☆☆☆☆ One Star – Deceptive diagnosis, no accountability, terrible customer service I brought my vehicle to Open Road Audi for a coolant leak and after being charged 359.00 for diagnostic ( turned out to be a visual diagnostic ) I was quoted roughly $7,200 for a water pump and thermostat (plus related items). I then took the car to an independent professional mechanic who correctly diagnosed and fixed the actual problem, performed a pressure test, and documented “no more leak” after the repair—total cost $450. The independent shop also checked for other leaks (none), topped off fluids, and confirmed brakes/suspension/hoses/belt were fine. They noted my sunroof needs dealer adjustment, which Open Road has not addressed. After this, I repeatedly asked Open Road management/ownership for objective diagnostic proof supporting their $7,200 recommendation (tests, data, clear verification). Instead, I received defensive emails and a technician video pointing to “coolant residue,” even though I had been topping off coolant during the leak (which can leave residue). Management also stated they do not pressure test if they “already identified” the leak—yet they provided no real test evidence. I even requested to bring the vehicle back so they could put it on a lift and show the leak in real time, because the water pump/thermostat/breather were never replaced—so if their diagnosis were correct, the car should still be leaking and at risk of damage. It isn’t. In fact, after the independent repair, I drove over 200 miles round trip from Brooklyn to Pennsylvania with no leaks and no issues. Despite all of this, they continue to deny responsibility, offer no corrective action, no compensation for the full day I lost, and they still haven’t fixed the sunroof issue. Overall: dishonest, misleading, and unacceptable customer service. They take no responsibility. for incompetent dishonest, and shady service .They have no integrity

The client service was great. My car was fixed quickly and efficiently. Overall a very positive experience

Working with Nick was great! He was very helpful being new to Audi Fr BMW

On October 1 and October 18, 2025, our party (Jessica, Tariq, and Ethan) visited Audi of Manhattan to purchase a 2025 SQ5. Despite being pre-approved and prepared to pay in full, we were pressured to wire tens of thousands before seeing pricing or financing terms. Sales rep Romani Oniani required a credit check just to test drive, and Steven Rubinchik never arranged a proper financing discussion. John Palanca left us waiting for hours during the signing appointment, and a rep calling himself “Roger” told us to “shop in Huntington” after seeing a ZIP code, despite Tariq living and working in Manhattan. No documents or disclosures were ever provided. The transaction collapsed, delaying insurance, parking, and travel plans. This treatment felt discriminatory, humiliating, and far below Audi’s standards. We request a formal apology, an internal review, and the chance to complete the purchase on fair terms.

It was a lifelong goal of mine to purchase an Audi from Audi of Manhattan, but this experience has completely changed my perception of the brand and dealership. My business partner and I visited Audi of Manhattan with the intent to purchase a 2025 Audi SQ5. We were financially qualified, completed a credit check, obtained pre-approval, and were prepared to either pay in full or lease. Despite this, we encountered repeated refusals to provide standard financial information and a pattern of behavior that fell far below reasonable consumer expectations. Throughout the process, the dealership declined to disclose basic financing terms, including monthly payment estimates, unless we first wired a significant payment. We were asked to complete a credit check simply to test-drive the vehicle, yet the dealership later refused to complete the sale altogether. During what was supposed to be our signing appointment, we were left unattended for more than two hours while the representative assisted another client, with no updates or explanation provided. After continued attempts to obtain clarity on financing details, the dealership abruptly refunded our deposit and informed us they would not proceed with the sale. No specific or documented reason was provided for this reversal, despite prior assurances that the transaction would move forward. This occurred even after we confirmed our ability and willingness to finalize the purchase under any standard terms. This experience reflects a lack of transparency, poor communication, and unprofessional conduct. As a consumer making a significant purchase, I expected clear information, consistent service, and respectful treatment — none of which were provided. I am sharing this experience to caution other buyers and to urge Audi corporate to review the practices at this location to ensure they align with the brand’s stated standards and consumer expectations.

I have posted a review in the past to no response. I bought a car from Audi of Manhattan about 5 months ago making sure they have loaners for service and explained my reluctance to buy a car from them because of the service department. They assured me they had re-vamped the department and that that customer service was much improved. no reason for me to go to Englewood. Salesman, who since has passed away, convinced me and I got the A6. Something in the dashboard is rattling so I called in for service and the experience, once again, was horrible. A receptionist answers the phone and will not transfer you to your advisor. She gives you a couple of options 3 weeks away to bring the car in; you can make the appointment over the phone but you have to go in person to get in the "waiting list" for a loaner that is not guaranteed. So if you don't go in person to reserve the loaner is not guaranteed. So, when you show up for your appointment, even though you went in person to make the reservation that is not guaranteed to get you a loaner, you may or may not get one. I called Englewood and got an appointment 3 days away, with a loaner. Audi of Manhattan doesn't care. Not at all.

I was a little hesitant to work with this dealership. I gave them a try and the experience was seamless. I was pleasantly surprised about the process. Negotiating and delivery was excellent. Jose was very knowledgeable and communicated very well about the features and what I would likely use.

Stay away! Negligent is an understatement- shipping blocks were left in 3 of 4 suspension coils of my new S3. I took my car to a closer dealership and had to pay for removal. Open Road Audi of Manhattan is refusing to reimburse me because they’re upset about my survey response. Here’s an idea— actually do right by your customers and reach out to them instead of expecting 5 star responses for 2 star service.