Audi Manhattan

On October 1 and October 18, 2025, our party (Jessica, Tariq, and Ethan) visited Audi of Manhattan to purchase a 2025 SQ5. Despite being pre-approved and prepared to pay in full, we were pressured to wire tens of thousands before seeing pricing or financing terms. Sales rep Romani Oniani required a credit check just to test drive, and Steven Rubinchik never arranged a proper financing discussion. John Palanca left us waiting for hours during the signing appointment, and a rep calling himself “Roger” told us to “shop in Huntington” after seeing a ZIP code, despite Tariq living and working in Manhattan. No documents or disclosures were ever provided. The transaction collapsed, delaying insurance, parking, and travel plans. This treatment felt discriminatory, humiliating, and far below Audi’s standards. We request a formal apology, an internal review, and the chance to complete the purchase on fair terms.

I have posted a review in the past to no response. I bought a car from Audi of Manhattan about 5 months ago making sure they have loaners for service and explained my reluctance to buy a car from them because of the service department. They assured me they had re-vamped the department and that that customer service was much improved. no reason for me to go to Englewood. Salesman, who since has passed away, convinced me and I got the A6. Something in the dashboard is rattling so I called in for service and the experience, once again, was horrible. A receptionist answers the phone and will not transfer you to your advisor. She gives you a couple of options 3 weeks away to bring the car in; you can make the appointment over the phone but you have to go in person to get in the "waiting list" for a loaner that is not guaranteed. So if you don't go in person to reserve the loaner is not guaranteed. So, when you show up for your appointment, even though you went in person to make the reservation that is not guaranteed to get you a loaner, you may or may not get one. I called Englewood and got an appointment 3 days away, with a loaner. Audi of Manhattan doesn't care. Not at all.

Worked with Charles on both a new and used car. Professional, courteous and knowledgeable. I’m making my decision soon and couldn’t have been more pleased with his assistance

my experience with Audi service, and in particular my service rep Kevin Nagle, is always excellent and this past appointment was no exception. Kevin is courteous and responsive and knows his business. i trust him and always feel satisfied with the service.

My fiance and I recently leased a car with Levani Z, who did nothing but take care of us along the way. Even after the purchase, he continues to check in on us and make sure everything is running smoothly. With him, you are not just purchasing a vehicle, but also a service. He took care of us every step of the way and could not be happier with our car. Thank you Levani!

We put down a deposit of $1000 on a new vehicle and were assured it was refundable if we did not make the purchase. We did not make the purchase and not only has the dealership refused to return the deposit, we got the runaround every single time we called. Each time they told us someone would get back to us that day, but after several days of no return phone calls it was clear they had no intention of returning our money.

Juan in service department negotiated a great warranty repair for me. All aspects of the service went smoothly and I was notified each step of the way. ⭐️⭐️⭐️⭐️⭐️

This is my 3 automobile with Audi. I’m the past years the Staff and crew Could not have been more friendly. Service department evening receptionist is just awful. What happened to Quality with Audi??.

We just bought a CPO Q7 and were very pleased with our experience. Our salesperson Levani was very knowledgeable and was a great help. Highly recommend this Audi Dealership, worth the ride from Long Island.

Very responsive and cooperative. Answered every text and email quickly (even on his day off) to get my car delivered in a timely manner. Not at all surprised he’s Audi Manhattan’s top sales associate