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Be prepared for an old school, pressured sales experience. Even got the cliche “what will it take to have you drive the car home today” statement from one of the managers. We won’t be back
We appreciate you taking time to let us know about your experience, Chris. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Joey Rodriguez Sales Director 210-819-4444 firstname.lastname@example.org
Horrible customer service
Horrible service, they lied when they told me they had fixed my car when it was under warranty once warranty ran out my car started to act up again I take it back and they tell me I have to pay almost a grand to fix it and that it?s not under warranty and I tell them you just fixed the same issue not so long ago and they come out oh no ma?am we fixed something else I told them why did they lie and told me they had fixed the problem when they did not he has an excuse and says well that rep doesn?t work here so we can?t go by what they did to your car ugh just horrible just trying to take advantage that I?m a female and they think I don?t know nothing they get 0 for customer service .
We acknowledge your review and are currently looking into the events you’ve detailed.
In and out even when GM drags their feet
Buying a car is never really the hard part when it comes to a dealership other than their being NO inventory, but it's the service dept that makes me pick where I buy because they are the ones you're going to deal with over and over while the sales guy is long gone. Even though pretty much the whole service team is gone, there is one remaining and he is what keeps me going back and buying repeatedly at Cavender GMC West. His name is Joseph Garza. If the dealership makes the mistake to let him go, all my business and referrals will go too.
Richard, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Joseph does for Cavender Buick GMC West and our customers. Hope to see you again soon! Sincerely, Donny Penn Service Director 210-819-4444 email@example.com
I don’t know if I will ever go back for service
I brought my GMC diesel in for a new fuel filter and had given that as the reason when I made the service appointment on the phone. When I got there, at the time for my appointment, I still had to wait just to get someone to talk about the service. Finally a service tech helped and I gave him the keys. Then I went for a walk for about 45 minutes. When I got back and asked about the progress, they said they were looking for me, (but they had not bothered to call my cell). They explained that they did not have the file filter part and I’d have to come back another day. This is even though I had said the appointment was for the fuel filter and discussed it with the service tech... and then after all that - they didn’t have the part! So, I left and went elsewhere to get it done. Wasted an afternoon at Cavender, however. I don’t know if I will ever go back there for service...
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Donny Penn Service Director 210-819-4444 firstname.lastname@example.org
Had a pleasant experience Everyone was courteous, helpful and professional. Vehicle was serviced to my satisfaction Keep up the good work .
I had a great experience here at GMC CAVENDER, Felix the sales man and Estella the business manager did a great job and explained everything I need to know about my new 2021 GMC Canyon!!! I appreciate all the help and still checked on me to see if everything was going great or if needed help. Thank you!
Sales is excellent; downhill from there!
Sales experience was excellent! Ask for David Hill. However, it was downhill from there. Whatever you do ... don't let them take your car to the body shop!!!
Love the service.
Great experience each and every visit. Love the staff. Always.
Dealer provided services as requested; waiting room was quite comfortable and well appointed; no surprises.
Transmission warranty work
They had my vehicle for 3 weeks for warranty on the transmission. I never received any updates and was never offered a courtesy car or transportation. Worst service I have ever received