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Reviews
Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.
Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty over the years and thank you for sharing your thoughts about Randall. It's wonderful to hear he's making a positive impact. Your feedback will be shared with the team, and we look forward to seeing you next time at Cavender Buick GMC West. Safe travels!
I recommend this dealer I been a customer since they open but specially recommended the service department, they have a wonderful service experience specially JOSEPH GARZA help me in everything and keeps me track with everything that was going on, on my vehicle since I work with him is being a great service experience
I recommend this dealer I been a customer since they open but specially recommended the service department, they have a wonderful service experience specially JOSEPH GARZA help me in everything and keeps me track with everything that was going on, on my vehicle since I work with him is being a great service experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Juana, thank you for your loyalty and for sharing your experience! We’re glad we could make your service visit seamless and transparent. We’ll pass on your kind words to Joseph and the team. We appreciate your support and look forward to serving you again at Cavender Buick GMC West! Safe travels!
My service agent Pete H. was excellent. He has been my service agent for years and I followed him when he changed dealerships some years back.
My service agent Pete H. was excellent. He has been my service agent for years and I followed him when he changed dealerships some years back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback! We're delighted to hear Pete has been so helpful over the years. We truly appreciate your continued trust in him and Cavender Buick GMC West! See you next time!
Horrible experience, no call back from service director or GM to resolve issues. Don’t recommend
Horrible experience, no call back from service director or GM to resolve issues. Don’t recommend
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Juan - I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Joshua Rice - Service Lane Manager - (210) 263-1583
My car has been sitting at your dealership from the 16-20 went to check the status, they have not done anything with it 😠. If I wouldn't gone by there today. My car wouldn't have been work on just sitting there
My car has been sitting at your dealership from the 16-20 went to check the status, they have not done anything with it 😠. If I wouldn't gone by there today. My car wouldn't have been work on just sitting there
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the delay with your car's service. That doesn't align with the timely care we aim to provide our guests, and I'll speak with my team about this so we can work on preventing similar situations in the future. I understand you've already checked in on this, but if you have any other questions or concerns, you're welcome to call me. Thank you, Greg Williams - Service Director - 210-538-5429
A dealership is only as good as the employees and the service provided. We have used this dealership for many years and have been fortunate enough not to have issues that could not be resolved.
A dealership is only as good as the employees and the service provided. We have used this dealership for many years and have been fortunate enough not to have issues that could not be resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your long-time support and trust in our team at Cavender Buick GMC West. We are pleased to hear we've consistently provided you with excellent service. We appreciate you sharing your experience and we value your continued business! Safe travels!
I had a great experience overall John was super helpful and assisted me in order to make my purchase smooth and easy
I had a great experience overall John was super helpful and assisted me in order to make my purchase smooth and easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chris, we're glad John provided such helpful support at Cavender Buick GMC West! Here's to smooth rides ahead!
The dealership was very clean and inviting. I felt welcome and not swarmed by dealers when I went there. The waiting area was a nice touch with free espresso and snacks. Dan Overby was fantastic and very professional. He took the time to explain all our options without overselling anything I didn’t need. Very happy with the whole experience.
The dealership was very clean and inviting. I felt welcome and not swarmed by dealers when I went there. The waiting area was a nice touch with free espresso and snacks. Dan Overby was fantastic and very professional. He took the time to explain all our options without overselling anything I didn’t need. Very happy with the whole experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! We’re delighted to hear that Dan made your visit smooth and pressure free. We appreciate your business, and we hope to see you again at Cavender Buick GMC West! Safe travels!
Very pleasant buying experience. John Cisneros , the salesman that helped me, was very helpful, straightforward and informative.
Very pleasant buying experience. John Cisneros , the salesman that helped me, was very helpful, straightforward and informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about John and the team! We appreciate your business and hope to see you again at Cavender Buick GMC West. Take care!
Tyrone Polk provided the most professional service one could ask for to make the buying process easy.
Tyrone Polk provided the most professional service one could ask for to make the buying process easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're happy to hear Tyrone provided such a smooth experience. Congratulations on your new car! -The Cavender Buick GMC West Team