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Reviews
Sales was great. Good trade in value given on my trade. Finance session was easy.
Sales was great. Good trade in value given on my trade. Finance session was easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This review means a lot to us! Thank you for choosing Cavender Buick GMC West.
Poor customer service. 72 hour wait before any diagnosis began. Untimely communications. Told me that if I didn't like their process then I could come get my car and find someone else to fix it. After a week in shop the problem still exist, gave canned excuses on why Autostop is not working.
Poor customer service. 72 hour wait before any diagnosis began. Untimely communications. Told me that if I didn't like their process then I could come get my car and find someone else to fix it. After a week in shop the problem still exist, gave canned excuses on why Autostop is not working.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
I’m very troubled to hear about the poor communication you experienced, especially since you are a valued customer of ours. I’d like to better understand what went wrong and see how we can assist you moving forward. Would you mind giving me a call so I can get more details about your visit? Thank you, Greg Williams - Service Director - 210-538-5429
Not good pressure to buy no expiations on close out. Very unhappy and sad instead of being happy
Not good pressure to buy no expiations on close out. Very unhappy and sad instead of being happy
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
This is not the type of feedback we strive for, and I'm very sorry if you did not receive accommodating service during your visit. Please consider reaching out directly so we can provide a smoother experience moving forward. Thank you, Justin Slaughter - General Manager - (512) 668-9099
Great Customer Service, Updated status throughout service. Smooth check-in, Nice updated waiting area and fast mode of transportation while your vehicle is in service
Great Customer Service, Updated status throughout service. Smooth check-in, Nice updated waiting area and fast mode of transportation while your vehicle is in service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are proud to have your business and your stellar review! Thank you from everyone at Cavender Buick GMC West!
Pleasant experience all the way around. John was very attentive to our needs and followed up on any questions we had
Pleasant experience all the way around. John was very attentive to our needs and followed up on any questions we had
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing John made your car buying experience seamless! Thank you for choosing Cavender Buick GMC West and for sharing your feedback.
Great service experience! Roland’s communication and commitment truly made us feel valued and reassured as longtime customers.
Great service experience! Roland’s communication and commitment truly made us feel valued and reassured as longtime customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Ruby, this feedback means the world to us! Thank you for choosing Cavender Buick GMC West and for sharing your experience with Roland. Safe travels!
Very well organized and helpful dealership especially our sales person David Gonzales very professional and knows his business very well
Very well organized and helpful dealership especially our sales person David Gonzales very professional and knows his business very well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words, we will be sure to pass them along to David! See you again here at Cavender Buick GMC West!
David was an excellent salesman. He was helpful and communicated so well even though we were traveling from out of town. We will work with him again.
David was an excellent salesman. He was helpful and communicated so well even though we were traveling from out of town. We will work with him again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for traveling to do business with Cavender Buick GMC West! We are happy to hear that David provided excellent service throughout your visit. It means a lot that you will work with him again. See you down the road!
Peter was amazing and made sure that my service experience went smoothly. Will recommend Cavendar to friends and family.
Peter was amazing and made sure that my service experience went smoothly. Will recommend Cavendar to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so grateful for your recommendation! It's wonderful to hear that Peter delivered such a seamless and helpful service experience. We will share these kind comments with him and we look forward to your next visit with us at Cavender Buick GMC West. Thank you!
Tyrone helped me get a brand new car and I didn’t think I could leave with a car! We made sure I left the dealership with a car! I have never been more happier. Thank You Tyrone!
Tyrone helped me get a brand new car and I didn’t think I could leave with a car! We made sure I left the dealership with a car! I have never been more happier. Thank You Tyrone!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Cavender Buick GMC West! We’re so glad Tyrone made your car-buying experience a success. Congratulations on your new car!