He did trust us and was really patient with us specially we were from another state Always responsive when we call on the phone and it was a great deal... we really enjoyed.
I want to compliment Lee Wicker at Hertel for a very outstanding purchase. He was totally fair in the negotiations on the price my trade. He alerted me... to anything he knew that was done to the Avalanche, including repairs. I was able to make an intelligent decision. I would recommend this dealer to anyone looking for a vehicle as the transaction was handled well from start to finish. No high pressure, and I felt I was treated as an intelligent buyer from the beginning.
I traveled a very long way to buy a vehicle from this company. Traveling back to North Carolina I had a some problems on the way home. I called the dealership... and they immediately reacted and took responsibility. Instead of telling me it's my problem. They went Far and Beyond the Call of Duty with helping me making it home safe. Wow and they did just that. I would recommend anyone looking for a vehicle, to start right here before looking anywhere else. Outstanding, it felt really good knowing that someone actually really cares about you even after leaving out of their doors. Nathian
My husband and I had been internet searching the usual large preowned dealerships when we came across an interesting vehicle at Hertel. Not knowing anything... about the company, we decided to check there first. Turns out we had to look no further: easy-going, knowledgable Lee heard our needs, making recommendations we had not even considered. We were encouraged to take an extended test drive, and bought the vehicle the following day. Fair prices for a small fleet of quality preowned cars. Glad we stayed with the 'mom and pop' business...would purchase there again in a heartbeat.
Lee and Craig were very friendly and easy to deal with. No Pressure! Worked well with my inspector and got the paperwork done in minimal time.