Terrible. First, we had a practically beg them to give us pricing. They said we had to look them up with our phones. Then we bought the car, paid cash,... and got our name backward on the paperwork They didn't give us any paperwork. They kept lying to us and said they sent it, went they didn't. They only we finally got them to send it, was I called Charlotte office and they finally got them to do their job. Stay away. Go to Charlotte instead. These guys are awful
I went there 2 months ago to buy a car that the salesman assured me was there. I had spoken with the financial guy and the price was set. I drove almost... 2 hours and the car is not there. Had spoken to the salesman to let them know I was coming. I get there and there is no car. Manager was no help at all. They were going to find one and bring it in for me to buy, but they never called back! I called the regional manager who was really nice and he wanted me to go to a Hertz dealer closer to me and he set it up for the dealer in Winston Salem to sell me the same type car for the price agreed on in Rock Hill. Sounded good, but that manager would not do what his boss directed him to do. I highly recommend that you DO NOT GO to Hertz to buy a car!
Friendly and fast, made the buying experince the best ever, Al, Haus, Troy and Ty were great, I got chance to talk to whole staff while I was there, they... make it a team effort to meet my needs.
My past car buying experience with Hertz Car Sales (Charlotte, NC. on South Blvd – David Rodriguez) was so good that my coworker bought his car from Hertz... as well. When I needed another car, I obviously went back to Hertz. However, the car I wanted was in Rock Hill, South Carolina. (Should have gone to him to transfer the car) We went to Rock Hill. We test drove the car we liked. One of the tires seemed low but it did not affect the test drive. The Salesperson said that the car was not in the system yet, so they needed time to get the car ready the car, I would get a call. On the next day, she called me to tell me that there was another person who wants the same car, so I needed to start the paperwork, which I obliged. The car was ready on the 4th day at 4PM. I got everything ready, incl insurance. However when I called her to let her know we were coming she was not happy because "it's too cold outside - can't you come tomorrow?" - earlier that day I was told I had to come do the rest of the paperwork and buy that day since someone else who was looking at the car would purchase it. I insisted that we come pick up the car that day. She said it would take 30 min or so to complete the paperwork. It took much longer than that and it took extra time because they did not enter my middle name correctly. (And they applied for my financing on my behalf with WRONT INFORMATION that I was declined – I have an EXCELLENT CREDIT SCORE – Now I am receiving letters declining my application from different banks…hope they didn’t ruin my credit score.) By that time they finished, it was past their closing time. So when I finally was ready to drive off, as I got in the newly purchased car, it was dark. I noticed that the low-pressure warning was on – which by the way, came on during the test drive. It was STILL ON. The pressure was very low - it would have been dangerous to drive. She said I should just stop at the gas station. I told her the mirror was not adjustable -"You can just go to the dealership or Pepboys" I took the newly purchased car 8 days later, which is the first day off since the purchase of the car. I went to the dealership first thing in the morning. Since they offer free inspection, I let them. I also asked them to check the passenger rear tire as well. They came back and told me that front brake pads are worn out, the tire had a puncture that needed patching. I called Hertz Rock Hill but there was something wrong with the phone system (which was proven by an associate later) and I did not get through until the dealership started working on replacing the pads. When I finally got through, I was kept on hold, on and on and on because they were busy, because the salesperson had to consult with the manager. And finally when I was able to speak to the "manager" he said I should not have taken my car to the dealer. There was no apologies for the inconvenience. Only an insult. The car was not detailed. I found a fast food straw in the armrest compartment, and a rental ticket with someone’s private information on it. There were a couple of small items that belonged to someone. Scratches the salesperson said they’d fix were not fixed. Both Scott the Sales Manager and Johnny Groves the Branch Manager have been nothing but rude or avoidant. I tweeted the experience and the corporate said they will look into it. They were nice in the beginning. But after sharing the details with them, even the corporate is not responding. In the meantime, Pepboys have been in touch with me – Hertz is lying about having my car inspected. It never has been inspected.
Purchased a car in August 2019. It's November and have never received title nor registration. After many phone calls and excuses in 3 months by "Buzz"... it has been determined that the paperwork has been stuck at Corporate for 3 months. We are getting hit by DMV fines and the car is undrivable because of no title. This place should be closed permanently - they are completely inept.
Salesman was very unorganized! Told car would be ready next morning. Arrived around 12:30. Brake repair, we had agreed upon. had not been completed.... I had all my stuff. Would not process any thing to speed up the process for me. Till the car was back from brakes being done. We live an hour away from this dealership. I was gave a ride to the dealership. So, If I had a no way to leave or I would of left. And returned the check to the bank and shopped else where. Was there over 5 hours waiting!!!! There was two other people who walked out today. Due to, process was taking too long. And/or felt they was getting the run around.
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Car was sold already, but Harvey took time to get back to me. Their dealer fee is more reasonable than most. Would like updates in internet sites that... are more timely.
This was one of the best car buying experiences that I have ever had. Todd and the other staff at this store were very pleasant to work with.
After searching for a car on line, I found that hertz had much better deals than any other cars dealer. The dealer Troy M. Made it comfortable and ease... my mind in purchasing my car, thank you. I also would like to thank the managers Ty and Justin for their help as well. I will definitely recommend them to my friends who are looking to buy a car
Came looking for a new car for replacement for my old vehicle and found a great deal on a car with the right amount of miles and price I was looking for.... Overall, great customer service and good deals. Highly recommend.