Reviews
It took 3 hours for the service to be performed.
It took 3 hours for the service to be performed. It took 3 hours for the service to be performed. I sugges that in the future, the customer be told this in advance.
It took 3 hours for the service to be performed.
It took 3 hours for the service to be performed. It took 3 hours for the service to be performed. I sugges that in the future, the customer be told this in advance.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and for the 4 stars. We do try our hardest to get you back on the road as quickly as possible. While I am not sure what happened on your visit, I have asked our Service Manager, Mike Lichtenthal to reach out to your directly. Our apologies for the delay in getting you back on the road quickly.
After two failed attempts to get my engine block recall
After two failed attempts to get my engine block recall completed Bryan stepped in and made tow third attempt easy. Efficient and relaxing. The facility is clean and nice and the mechanics are excellent
After two failed attempts to get my engine block recall
After two failed attempts to get my engine block recall completed Bryan stepped in and made tow third attempt easy. Efficient and relaxing. The facility is clean and nice and the mechanics are excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Naples INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They are the best in making sure that you are well taken
They are the best in making sure that you are well taken care of during the whole process ,no matter how small or large a service you require?..
They are the best in making sure that you are well taken
They are the best in making sure that you are well taken care of during the whole process ,no matter how small or large a service you require?..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sara, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very pleasant atmosphere and Bryan is the best.
Very pleasant atmosphere and Bryan is the best. My car was ready on time , cleaned inside and washed. If your car needs service then I highly recommend Naples Infiniti!
Very pleasant atmosphere and Bryan is the best.
Very pleasant atmosphere and Bryan is the best. My car was ready on time , cleaned inside and washed. If your car needs service then I highly recommend Naples Infiniti!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lawrence, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Naples INFINITI to have earned it. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have.
David, the service consultant, was exceptionally
David, the service consultant, was exceptionally knowledgeable, professional and courteous. He took a test drive with me in the car, and subsequently he took another test drive with me while I drove the car.
David, the service consultant, was exceptionally
David, the service consultant, was exceptionally knowledgeable, professional and courteous. He took a test drive with me in the car, and subsequently he took another test drive with me while I drove the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Angele, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Second car purchased from Naples Infiniti.
Second car purchased from Naples Infiniti. Great to work with. Fair, low pressure. Always been happy with both sales and service there.
Second car purchased from Naples Infiniti.
Second car purchased from Naples Infiniti. Great to work with. Fair, low pressure. Always been happy with both sales and service there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you JC for your accolades and for being a loyal customer on Naples Infiniti! We try our best to earn your business every time you visit our dealership. Enjoy your new Infiniti!
I made a mistake with my 2024 QX80.
I made a mistake with my 2024 QX80. Naples Infiniti service heavyweights- Mike and Bryan covered my mistake with grace and professional understanding while I was going through painful family health stress. I will always be grateful for their kindness. Thank you so much. (10 Stars if I could.)
I made a mistake with my 2024 QX80.
I made a mistake with my 2024 QX80. Naples Infiniti service heavyweights- Mike and Bryan covered my mistake with grace and professional understanding while I was going through painful family health stress. I will always be grateful for their kindness. Thank you so much. (10 Stars if I could.)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jeffrey, we're happy you found our staff to be so supportive during your experience here at Naples INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
“I had an amazing experience with Rafael at the
“I had an amazing experience with Rafael at the dealership. He was incredibly friendly, honest, and made the entire process smooth and stress-free. I truly felt like he had my best interests in mind. Highly recommend him!”
“I had an amazing experience with Rafael at the
“I had an amazing experience with Rafael at the dealership. He was incredibly friendly, honest, and made the entire process smooth and stress-free. I truly felt like he had my best interests in mind. Highly recommend him!”
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bryan Ullom is my service rep.
Bryan Ullom is my service rep. He is professional and intuitive to my service needs which keeps my car in top condition with high priority on safety! I appreciate his kindness and professionalism even when it's not the news I want to hear about my aging car. I've had a great experience for the past 3 years of service at Naples Infiniti!
Bryan Ullom is my service rep.
Bryan Ullom is my service rep. He is professional and intuitive to my service needs which keeps my car in top condition with high priority on safety! I appreciate his kindness and professionalism even when it's not the news I want to hear about my aging car. I've had a great experience for the past 3 years of service at Naples Infiniti!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shae, we are pleased to hear of your experience with us here at Naples INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Excelente servicio acá en Naples Infiniti.
Excelente servicio acá en Naples Infiniti. Rafa fue muy profesional, gran experiencia. Es increíble como un muchacho de 22 años puede ser tan profesional y honesto.
Excelente servicio acá en Naples Infiniti.
Excelente servicio acá en Naples Infiniti. Rafa fue muy profesional, gran experiencia. Es increíble como un muchacho de 22 años puede ser tan profesional y honesto.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hola, nos alegra saber que nuestro personal te atendió tan bien. En Naples INFINITI nos esforzamos por brindar un ambiente cómodo y relajante a cada huésped. Esperamos seguir brindándote servicio en el futuro!