Reviews
Luis got me in & took real good care of me with a tire that was losing air! Not a fun day but so appreciative for the care & service!
Luis got me in & took real good care of me with a tire that was losing air! Not a fun day but so appreciative for the care & service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cheryl, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
James Wilson in service is outstanding. He took the time to go over my vehicle with me
James Wilson in service is outstanding. He took the time to go over my vehicle with me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Naples INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Excellent service! Dealership provided a loaner car! Service advisor was very helpful! They ordered a part which is supposed to arrive soo. SA told me that the Infiniti dealership is being handled now by Nissan in Naples.
Excellent service! Dealership provided a loaner car! Service advisor was very helpful! They ordered a part which is supposed to arrive soo. SA told me that the Infiniti dealership is being handled now by Nissan in Naples.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Helen, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!
It took 3 hours for the service to be performed. It took 3 hours for the service to be performed. I sugges that in the future, the customer be told this in advance.
It took 3 hours for the service to be performed. It took 3 hours for the service to be performed. I sugges that in the future, the customer be told this in advance.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and for the 4 stars. We do try our hardest to get you back on the road as quickly as possible. While I am not sure what happened on your visit, I have asked our Service Manager, Mike Lichtenthal to reach out to your directly. Our apologies for the delay in getting you back on the road quickly.
They are the best in making sure that you are well taken care of during the whole process ,no matter how small or large a service you require?..
They are the best in making sure that you are well taken care of during the whole process ,no matter how small or large a service you require?..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sara, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
After two failed attempts to get my engine block recall completed Bryan stepped in and made tow third attempt easy. Efficient and relaxing. The facility is clean and nice and the mechanics are excellent
After two failed attempts to get my engine block recall completed Bryan stepped in and made tow third attempt easy. Efficient and relaxing. The facility is clean and nice and the mechanics are excellent
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Naples INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very pleasant atmosphere and Bryan is the best. My car was ready on time , cleaned inside and washed. If your car needs service then I highly recommend Naples Infiniti!
Very pleasant atmosphere and Bryan is the best. My car was ready on time , cleaned inside and washed. If your car needs service then I highly recommend Naples Infiniti!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lawrence, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Naples INFINITI to have earned it. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have.
David, the service consultant, was exceptionally knowledgeable, professional and courteous. He took a test drive with me in the car, and subsequently he took another test drive with me while I drove the car.
David, the service consultant, was exceptionally knowledgeable, professional and courteous. He took a test drive with me in the car, and subsequently he took another test drive with me while I drove the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Angele, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I made a mistake with my 2024 QX80. Naples Infiniti service heavyweights- Mike and Bryan covered my mistake with grace and professional understanding while I was going through painful family health stress. I will always be grateful for their kindness. Thank you so much. (10 Stars if I could.)
I made a mistake with my 2024 QX80. Naples Infiniti service heavyweights- Mike and Bryan covered my mistake with grace and professional understanding while I was going through painful family health stress. I will always be grateful for their kindness. Thank you so much. (10 Stars if I could.)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jeffrey, we're happy you found our staff to be so supportive during your experience here at Naples INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Second car purchased from Naples Infiniti. Great to work with. Fair, low pressure. Always been happy with both sales and service there.
Second car purchased from Naples Infiniti. Great to work with. Fair, low pressure. Always been happy with both sales and service there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you JC for your accolades and for being a loyal customer on Naples Infiniti! We try our best to earn your business every time you visit our dealership. Enjoy your new Infiniti!