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Auto Palace

(177 reviews)
Visit Auto Palace
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(614) 335-5558 (614) 335-5558

Reviews

(177 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly and Professional.

We wanted a Toyota Tundra and found one at the dealership. Art, the manager went out of his way and made the whole truck buying experience a breeze. On a special note, the detailing person forgot to put the floor mats in the truck which we noticed on our drive home. 1 phone call to Art and in 2 days the mats were delivered to our home. Says a lot about their commitment to customer satisfaction. Will give them 5 star and will recommend the dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Customer Service!

I was shopping around for a truck and stumbled across these guys. Glad I did! Other dealers had the truck I was looking for but for a higher price. I bought the truck, and haven’t regretted since. Thanks to Pavel and Art for making it happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Just bought a 2004 f250

I went and looked at a 2004 f250 it was a sharp looking truck and went back to my bank and get the loan for it, they said truck was bullet proofed and all minor leaks have been fixed. Well I went August 11th to purchase and pick up the vehicle. Started right up no leaks or nothing, drove it 2+ hours home and parked it until 1 am so the truck sat for 6 hours. And it started up but it was rough, so started looking around the under carage and there is oil leaks all over, and has some leakage out the rear differential. So I got in it to drive to my closest town for food, and I shut it off and came back out less than 30minutes and my truck will not start. I checked battery charge it was good, starter was fine, but checked main fuel injector and is not getting any fuel to it. So I have to spend 175$ to get it towed home, and have to get a new fuel pump. Will contact dealership on monday 8-13-18 to see if they will come to a fix. Will update review after the case.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great

My wife and I had great experience ,the staff was very friendly and they mad sure we got the rite truck we wanted and the morst important thing they gave us time think about what we wanted and what they can offfer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT COMPANY

I bought a truck from these guys 2006 F250 diesel. Only good vibes with this company. Sales guys are awesome, all trucks look nice, prices are great and best part I was approved in no time to where other lots turned me down. I'm sending everyone I know who's looking for a truck their way. 5 stars guys. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A GREAT PLACE TO BUY A CAR

A great place to buy a car with no pressure n friendly service Txs Pavel Portnoy it was a pleasure doing business with you n in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing

Can not say enough good things about this dealership they went abouve and beyond my expectations will forever be a customer. Friendly staff also they are quick and efficient you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really took care of us

This is our second purchase from them. Took excellent care of us, last time and this time.Gave us more than fair amount for our trade, and fixed the oil leak, even though we bought it AS IS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CAN'T BELIEVE THEY SOLD ME A LEMON!!!!

We purchased a F350 from sales agent Pavel on 1/4/18 to bring back to Virginia for an inspection and it failed 1/8/18 due to the front brakes. We also replace rear brakes as well. Every fluid needed replaced. We purchased this truck under the understanding and was verified with the owner that the truck was not Bullet proofed, BUT the EGR DELETE was done to vehicle beforehand. Well that was not true because the truck broke down because the radiator was full of engine oil due to the ERG delete not being done! Cost to fix over $3k. Not to mention the rust on this vehicle, we purchase in the winter with snow on the ground and WOW it hid alot... because it's rusting in an amazing speed in just 3 months let's just say the Flair's tried coming off had to reposition them on because of the rust. Tires were rotten, again snowing out it's probably not a good idea to look at vehicles in the winter. This truck has been nothing but problems. I did try to talk with Pavel and the Owner to no avail. Tipical sales people they made the �� and I'm not their problem! They don't stand behind their cars so buyer be Ware!!!! Over spent on truck that should have never been sold like it was!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

I didn?t think I would be able to purchase a vehicle with my bad credit but Pavel went above and beyond working with me and making sure I could leave with a car! I?m so happy with my purchase and definitely recommend anyone to shop with them for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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