Herb Chambers Cadillac of Lynnfield

I accidently drove off without the transmitter for my 2015 Cadillac Escalade ESV. I was stranded at the Square One Mall. I called OnStar and they could not help and referred me to Cadillac RoadSide Assistance. Cadillac RoadSide could not help me. I remembered that there was a brand new Cadillac Dealership on Route 1 in Lynnfield. I gave them a call hoping there was a universal transmitter that would start my car. Nope, transmitters work only with the car they a progammed to. The Service Manager told me to hold on and he would get someone to come to the Mall and pick me up and take me to pick to get the transmitter. Dick Dooling a Cadillac Salesman, picked me up right away and drove me home. He calmed me down and made me laugh telling me this has happened before. When I thanked him for going out of his way to help me he told me that's what they do. FYI, I did not buy my Cadillac Escalade from Herb Chambers. I highly recommend Herb Chamber's Cadillac for their customer service. I was so overwhelmed with the Service Manager's kindness and willingness to help me when I was stranded. I want thank the salesman Dick Dooling for saving a "damsel in distress"

Peter from Middleton ma went to HerbChambers Cadillac Lynnfield Tuesday to buy Cadillac Escalade. If you're looking for great sells people I highly recommend Ted and Andy the dynamic duo made my experience very pleasurable.

The service was great. What a great team. You really feel welcome coming in and leaving. Mike & Paul work as a great team along with the receptionist Karen. Mr Chambers should be very proud with a well oiled service team that never makes excuses. They have a Can-Do smile and very professional.