Ideal Cars

We began searching for a new truck to replace one that was totaled in an accident. I found one at the Ideal dealership and after visiting their main location,... was told the vehicle was located at the Apache Junction lot. I had asked them to let them know we would be headed that way. I was very impressed when we pulled up and James Hunter already had the truck pulled up front and ready for us to take on a test drive. He provided all the details and offered a car fax. When we got back from the drive, we were very interested in the truck but wanted to have our mechanic take a look just to be sure. The next day when we went to pick it up, James had the truck washed, gassed up and ready to go once again. The mechanic approved and when we got back to the dealership James was able to meet our price and the paperwork was efficient so we didn’t have to spend the entire afternoon at the dealership. When finalizing the deal, James pointed out that they were going to be charging the A/C as an item that had been identified by someone during an earlier test drive. We had not realized this, but it was great that he was honest and willing to take care of this even though we had not known. The next day we dropped off the truck and at the Apache Junction location and James made arrangements to have it delivered and picked up from there main location where the service department was located. The truck is now home and we couldn’t be happier with the vehicle and the service we received from James and the Ideal dealership. I will recommend both to anyone looking for a used car as this was one of the best experiences I have had at any car dealer! Thank you to James! We appreciate all you did to make this stressful process a great one.

Do not buy a vehicle from this place. Good customer service until you sign on the dotted line and realize there is problem with the vehicle- Just 24 hours... later. You are no longer a priority.

I purchased a car here. My deal was approved. Two weeks later they contacted me and said the bank wants bank statements as they couldn't verified my employment.... I gave them my bank statements, a week later I received a call from a sales person JC saying they want me to sign one more paper they forgot to gave to the bank. When the manager came to my house he came with a whole brand new contract from same bank (not just a paper). I wasn't comfortable. I was forced to sign without reading, the payment went up by $20. Two weeks later 01/30, I received a call from the "bank". They need my cancelled check. Apparently they didn't want bank statement. They couldn't believe that I deposit that much money on my account, now they wanted to verify where the income is coming from as they didn't believe my paystubs or bank statements. I went to the bank to get canceled check, after New Year 01/02/2020, the bank told me my employer will need to give me cancelled check as I do not cashed the checks with that specific account. On 01/03 before talking to the employer the sales person JC was already at my door saying they are in trouble they need a car until I give them cancel checks. He then said if the deal doesn't go through I will get my money back they are "honest people". I just didn't know what was going on. I was furious. I gave them the car and told them, I don't want the deal anymore, everything was suspicious and I couldn't trust them anymore. I had ZERO clue my deal was still pending even after second time they asked me to resign the contract. The next day I called to get my check (money down) back I was told the main office has it. I called the main office, they told me to contact the sales person JC. I contacted JC he hanged up the phone. Both him and his boss refused to text me back , or answer my calls. I went to the dealership the next day, the manager or owner told me to go across the stree to get my check. I went across the street they were closed. I came back, and he said he wasn't sure if I would get my money back as they charge as rental (which I wasn't aware of) per mile since I had the car. He told me to call him tomorrow and will tell me how much I will be getting back. I called him the next day he said I wasn't going to get my money back. Please do yourself a favor and go somewhere else. I'm going to report them to attorney General, and Better Business Bureau and might take more actions.

the car had structural damage that makes it unsafe. does it have the original engine? i am going to check that out tomorrow.... Also was charged more than... the internet price. Mark Oberly the GM basically thru me and my 2 witnesses out of his office when we went to discuss the problems with him.

I don't normally share reviews or my opinion on a certain businesses. However, I need to tell all of you to please share this far and wide and maybe it... will save someone else the pain of dealing with vagrant uncaring assholes. I bought my Ford Fusion at IDEAL CARS, they have three locations, all on Main St, two in Mesa and one in Apache Junction. They promised me they would redo my tint. I showed up at their place a week later, at the time they told me to be there. Waited 45 minutes and then they told me the mobile tint guy wasn't answering their calls. So I could either bring it back, or go get the tint done myself with $200 that they would give me. We agreed to go get it done ourselves, which we did a few days later. I was satisfied. But then, I took my car through the wash, ONE time, and the black started peeling off my rims. Mind you, at this point, I've had the car 11 days. I called the dealership back and they confirmed that this black stuff on my tires, was Plasti Dip, and "whoever" did it, didn't prepare the rims correctly. I explained to them that the salesman told me "you guys dipped them" and when he said it, he didn't tell me it would peel off, he didn't tell me not to take it through the wash, and I would really like it if they could fix the problem. The general manager, who's name is Mark from what I've researched, sent me an email saying they would be happy to peel off the rest for me and expose the silver rims that are under it or give me a quote to do a two day job to get them dipped properly. Meaning he wanted me to pay for it. I emailed him back that I didn't feel this was right, and this shouldn't be my cost to repair, it should be their cost to repair, I bought a car with black rims, and 11 days later, they are not what I agreed to buy. That was four days ago. Mark is a coward, he lets his secretary take messages and never returns our calls. We call and he's too chicken shit to get on the phone. This has been the worst customer service I have ever experienced. Who doesn't return a customer's calls? We were going to go buy more cars there for Bret Ford and Riley Glebosky Ford because initially we thought they were pretty good guys. But they are not, they are sheisters, they don't care about the customer. It would be NOTHING for them to make this right. What? A couple hundred bucks to make it right, then they would of had a customer for life. Now we are going to let everyone know, stay away from these crooks. They do not care about you or anyone else that comes through that door. They just want to sell you a car and never hear from you again. PLEASE share this with everyone you know.

I don't normally share reviews or my opinion on certain businesses. However, I need to tell all of you to please share this far and wide and maybe it will... save someone else the pain of dealing with vagrant uncaring xxxxxx. I bought my Ford Fusion at IDEAL CARS, they have three locations, all on Main St, two in Mesa and one in Apache Junction. They promised me they would redo my tint. I showed up at their place a week later, at the time they told me to be there. Waited 45 minutes and then they told me the mobile tint guy wasn't answering their calls. So I could either bring it back, or go get the tint done myself with $200 that they would give me. We agreed to go get it done ourselves, which we did a few days later. I was satisfied. But then, I took my car through the wash, ONE time, and the black started peeling off my rims. Mind you, at this point, I've had the car 11 days. I called the dealership back and they confirmed that this black stuff on my tires, was Plasti Dip, and "whoever" did it, didn't prepare the rims correctly. I explained to them that the salesman told me "you guys dipped them" and when he said it, he didn't tell me it would peel off, he didn't tell me not to take it through the wash, and I would really like it if they could fix the problem. The general manager, who's name is Mark from what I've researched, sent me an email saying they would be happy to peel off the rest for me and expose the silver rims that are under it or give me a quote to do a two day job to get them dipped properly. Meaning he wanted me to pay for it. I emailed him back that I didn't feel this was right, and this shouldn't be my cost to repair, it should be their cost to repair, I bought a car with black rims, and 11 days later, they are not what I agreed to buy. That was four days ago. Mark is a coward, he lets his secretary take messages and never returns our calls. We call and he's too chicken xxxx to get on the phone. This has been the worst customer service I have ever experienced. Who doesn't return a customer's calls? We were going to go buy more cars there for husband and daughter because initially we thought they were pretty good guys. But they are not, they are sheisters, they don't care about the customer. It would be NOTHING for them to make this right. What? A couple hundred bucks to make it right, then they would of had a customer for life. Now we are going to let everyone know, stay away from these crooks. They do not care about you or anyone else that comes through that door. They just want to sell you a car and never hear from you again.

That comment happened yesterday but I let it go because the manager made me feel comfortabld. Today we went back to finish buying the car and they tried... adding an additional $2000 because the list price on the car is for "cash paying" customers. He then said it's all over our website and the car site I saw the price on! And it did but they completely worded shady. I should have taken the signs yesterday and said f it!

My 21 year old son got a car from this spot. He recommened his 18 year old brother go there since the purchase experience was quick and easy. I went with... my 18 year old and sure enough buying a car was quick and easy. So easy that i purchased a 2nd car for myself. 2 days of driving my car the engine stalled. I lefthat bad boy where it died and gave them the keys back. I advised both my sons to do the same before the loans funded. Needless to say 21 and 18 they didnt listen and less than 60 days both of there like new cars are trash. 2 year old Nissan Altima engine blown with less than 30k on it. And 2015 Nissan Sentra transmission shot! We contacted Nissan about it only to find out niether car had orginal engine or transmissions in them they had both been totaled. Response from Ideal auto.....we can fix but you have to pay full price for repair. Glad I gave the one I had back before loan funded.

I showed up to look at a truck I found advertised online. The truck looked clean and met all of my criteria but when I arrived I found something completely... different. The truck was super dirty, there wasn't any coolant in the reservoir, the air filter was dirty, the sunglasses holder was broke and when pushed fell off, the buttons on the wheel for the radio doesn't work because they changed it out, Rust is forming on the rockers, it ended up having 6 previous owners (the trucks 7 years old), there's cigarette burns in the back seat, loose hardware on various components, the cigarette lighter assembly could be pulled completely out of the dash, and more than average wear and tear on literally every aspect of the truck. I could really go on and on about the bad stuff I found. After I expressed my findings and distaste the salesman became very defensive and rude. Very low level dealership with lower level salesman. I will ensure no one from Luke AFB ever takes their business here.

Good people there very helpful and won't let you down good monthly payments and will work with you on a down payment easy to finance