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DO NOT, I REPEAT DO NOT BUY ANY VEHICLE FROM THIS PLACE THEY SOLD MY 22YR OLD DAUGHTER A TRUCK THAT BLEW THE ENGINE AFTER 2 MONTHS AND NOT EVEN 5000 MILES... ON IT AFTER PURCHASE. THEY WON'T DO ANYTHING MORALLY TO MAKE IT RIGHT. THEY GET THERE MONEY AND BASICALLY TELL YOU TO xxxx OFF. DO NOT BUY A USED CAR FROM THEM. MY DAUGHTER NOW HAS A LOAN TO PAY OFF FOR A TRUCK THAT DOESN'T RUN. NOT EVEN THE ORIGINAL ENGINE IN THE TRUCK WHICH THEY NEGLECTED TO TELL US DO NOT BUY ANY VEHICLE FROM THEM.
We had gone to Ideal on a recommendation. My daughter in her 20's was in a car accident and her car was totaled so she only had the insurance money... to buy a decent car. She decided to buy used but take out a loan with her down. Ideal helped her to buy a truck, which looked nice, seemed to run good, until it didn't. She has had the truck less than 90 days and the motor is blown. Ideal is not cooperating or offering to service the truck. They basically said go kick rocks. Shame on you to take her money and sell her a lemon. She has no other options now to get into a new vehicle. She still owes the loan, but has no car to drive to work in. They pride themselves on selling good running used vehicles. They say they do not sell junk. But here we are....motor blown and no recourse except our voice to help warn others. Do not buy a car from Ideal. Once they get your money, you mean nothing to them. Doug Rogers wants to help, but mark the Manager says we are the business of selling cars, not repairing.. WOW!
The dealership was Helpful, courteous, friendly, non pushy, didn???t waste our time, treated us with respect and they were honest. In all it was a great... experience.
Came here for a Toyota Camry that was listed as a higher trim level than it actually was. Trunk was not working and did not open. Tire was flat lug nut... was sitting on ground next to the car. Sales staff did not seem to care about these problems and insisted that they could be fixed, when they should have been fixed before putting the car for sale. The car's check engine light was on. Shop somewhere else.
Just go look at the BBB F- rating Ideal Cars has for its buyers. DON'T BUY FROM THEM. Phil was trying to make a fake W2 to help me qualify for a car loan.... I said no way.
Just dont do it first Phill and Blanca are full of crap I bought one truck didn't work with the finance compnay of course they blamed me but it was... them not turning in paper work on time so I had to give it back and get a newer one I felt stuck so I got a newer one phill told me it was a grate car blah blah well 4 days later the check engine light came on told me to bring it in the ac was also not working I bring it in and come get it the light is off the ac works. A week later it comes back on it took Blanca a week to call me back and she blamed it on her admin the day I finally got in contact with her they left me on hold for 25 min and well I was on hold Blanca started to text me and say sorry Im doing payroll Ill have to call you later so we finally speak she tells me to bring it in and then they say its my catalytic converter witch I already new and I half to pay half the cost to get it fixed because Im now out of warranty I hate I did any business with them I had grate credit and could have went any where to finance my first car o yea they never did give me my alarm remote so I also have to replace that along with the aux witch Phil said it had but he didnt tell me its gona cost over 100 to fix so I got stuck with a 10,000 dollar car and have to now put it in the shop o and my ac they just put some seal in it and that came from Blanca they didnt even realy fix it I would never send a soul there ever in life I will never go to a buy here pay here again in life
I bought a car in 2016 from them. They have reported it as "repossessed or failed to pay" to Experian. I have made EVERY payment.
Sent an email to see if a vehicle was still available and was told it was. So I drove 30 miles after work to give it a look. Only to be told when I got... there that it wouldn’t be there until 2 days later. I couldn’t make it two days later so I called them this afternoon to make sure it was actually there before making the journey after work. I was transferred to an associate that told me the truck was indeed in the lot, only to find out it sold 3 days ago. I don’t know how you can do business that way, but I guess it works for them. Use them only if you have the extra money and time for gas and wasted energy.
My experience with Ideal Cars has been very good, the service department is also outstanding and very dependable. I would highly recommend this dealership... to friends and family.
The service department takes pride in their work and service on vehicles I highly recommend this dealership to family and friends.