Hendershot Chrysler Dodge Jeep RAM

Will not go back there until a change in management and sales people, unfortunately had a bad experience with Devon and Greg, nether bother to negotiate the price or gave me any options it looked like they did not care for my business, Devon looked lost does not have any idea of how to deal and present a vehicle to a customer, do not recommend waisting your time at this dealership

Terrible salesman shielded me away from talking to sales manager also sales manager was called 5 times left two messages no call back

Reese Smith was easy to work with making a smooth transaction in a very short time!

Sean Mcguire was so helpful when I was looking to purchase a new vehicle. He worked with me and my price range and was open to hear what vehicle I was looking for. His communication and personal relationships with his customers made me want to buy the car I wanted. And I had a great experience with him as my salesman.

My experience is still an ongoing thing but turning out to be one of the worst car buying experiences, I have ever had. It’s been 3 months and all I ask for is what they told me they would do when they raised my car payment a while $100, and it’s3 going on 4 months and they haven’t did anything they said they would. When as I have done all ask of me, cash ,down deposit, even resigning a contract on a promise from them! Still nothing, very arrogant and misleading people! About to have to return car to finance company and take a hit because the sticker they put in my window has expired, which they are fully aware of but once again, NOT A CARE IN THE WORLD about good customer relations. Don’t get me started on the vehicle! In my personal opinion DON’T EVEN THINK ABOUT IT!!!!! Owner even gave me his personal number and said he would help but didn’t return calls either, so oh well! You try to deal with your people but back to the other I GO!!!!!!!

While I stood next in line the men took care of everyone. It was my turn & both men walked away from the desk completely ignored me & it was not busy ! I continue to stand there in line & the men came back up to the desk but still did not yet assist me or even asked why I was there. I told the manager & he really didn’t give a crap. I was the only black women in the entire office I really feel like it’s a discrimination thing. Everyone in there but the front desk lady made me feel very small. I did not continue to stay I left & will never ever come back to that place.

Just horrible, I purchased a used car (2012 VW )there and in less than a year have spent more money to repair (all hoses, brakes, tires, engine problems) that what I paid for the vehicle, now I'm told it needs a new engine. This has all been w/in 11 months of purchasing a vehicle from them. When I did call to discuss the issues I was told - you bought a used vehicle and I'm SOL. I won't even take my Jeep there to be serviced - I'd rather drive 40 minutes to another dealership.

Been in the shop 5 times for same problem still not fixed. Have kept my car for a total of 5 weeks now. Often try not to give me a loaner. And the problem still exisit

Very poor customer service in the sales department. Financing manager was very rude. Salesman lied about having the vehicle detailed, then after telling me it was my fault for having not purchased the car the day before he said it would get detailed while we did the paperwork, PROMISED it would be done in that time frame. It got wet in that time frame and someone shined the tires and wiped down only the top of the dash. Nothing else was done. The car still needs a lot of cleaning to be even considered half way detailed. These guys don't respect their customers and will tell you whatever they want to get your money and send you down the road... with headlights pointed so low at the ground I had to spend an hour adjusting them just to get home. I will not be doing business with them again, ever.

I am a ASE certified technician and was on vacation when my truck broke down and took it to them because a dealer should have competent technicians boy was I sadly mistaken. It was in the shop for 5 days and the tech started cutting wires from my computer to try and jump something " YOU NEVER CUT WIRES IN A HARNES". finally they had another tech. look at it and the computer quit talking that morning " it had been communicating to diagnostic computer until the tech. cut the wires" told him to repair wires and order a new computer and program it $4,700 repair and $500 in motel bills. Check engine light still on, so I took it to another dealer to reprogram computer correctly so another $400.