Hendershot Chrysler Dodge Jeep RAM

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

4.8
(203 reviews)
Visit Hendershot Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Service Sales
Monday 7:00am–5:30pm 9:00am–8:00pm
Tuesday 7:00am–5:30pm 9:00am–8:00pm
Wednesday 7:00am–5:30pm 9:00am–8:00pm
Thursday 7:00am–5:30pm 9:00am–8:00pm
Friday 7:00am–5:30pm 9:00am–8:00pm
Saturday 7:00am–12:30pm 9:00am–5:00pm
Sunday Closed Closed
New (217) 866-0369 (217) 866-0369
Used (217) 866-0056 (217) 866-0056
Service (217) 866-0425 (217) 866-0425

Inventory

See all 186 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2019.
At Champaign Chrysler Dodge Jeep Ram it's not just about buying a car. It's about finding the right car for YOU. That means we take the time to get to know you...your aesthetic preferences your hobbies and your driving habits.

This is true regardless of whether you decide to lease or buy a new Dodge Jeep RAM or Chrysler. For whether you're "together" two years or 20 Champaign Chrysler Dodge Jeep Ram wants to make sure you never regret your decision.
Here to Help You Find Your Perfect Match!

Service center

Phone number (217) 866-0425

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–12:30pm
Sunday
Closed

Reviews

4.8
(203 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

Never will I come there again

While I stood next in line the men took care of everyone. It was my turn & both men walked away from the desk completely ignored me & it was not busy ! I continue to stand there in line & the men came back up to the desk but still did not yet assist me or even asked why I was there. I told the manager & he really didn’t give a crap. I was the only black women in the entire office I really feel like it’s a discrimination thing. Everyone in there but the front desk lady made me feel very small. I did not continue to stay I left & will never ever come back to that place.

1.0

Horrible - Do not even bother

Just horrible, I purchased a used car (2012 VW )there and in less than a year have spent more money to repair (all hoses, brakes, tires, engine problems) that what I paid for the vehicle, now I'm told it needs a new engine. This has all been w/in 11 months of purchasing a vehicle from them. When I did call to discuss the issues I was told - you bought a used vehicle and I'm SOL. I won't even take my Jeep there to be serviced - I'd rather drive 40 minutes to another dealership.

1.5

Service department is useless

Been in the shop 5 times for same problem still not fixed. Have kept my car for a total of 5 weeks now. Often try not to give me a loaner. And the problem still exisit

1.3

Rude finance manager, misleading salesman.

Very poor customer service in the sales department. Financing manager was very rude. Salesman lied about having the vehicle detailed, then after telling me it was my fault for having not purchased the car the day before he said it would get detailed while we did the paperwork, PROMISED it would be done in that time frame. It got wet in that time frame and someone shined the tires and wiped down only the top of the dash. Nothing else was done. The car still needs a lot of cleaning to be even considered half way detailed. These guys don't respect their customers and will tell you whatever they want to get your money and send you down the road... with headlights pointed so low at the ground I had to spend an hour adjusting them just to get home. I will not be doing business with them again, ever.

Dealer response

Taking care of our customers is our top priority and I'm sorry we messed up. We take customer complaints very seriously and always do our best to resolve the issue promptly. This is the first negative response I've received regarding any of our Finance managers and will see to it this does not happen in the future. It appears we dropped the ball on the promised detail of the vehicle, which I was unaware of. That said, you were promised a detail and I would like to make that right. Please contact me directly at 352-4273 to schedule a time that works best for you to drop your vehicle off to get that done. We appreciate your business. - Tom Kain

1.0

One star because I can't go negative.

I am a ASE certified technician and was on vacation when my truck broke down and took it to them because a dealer should have competent technicians boy was I sadly mistaken. It was in the shop for 5 days and the tech started cutting wires from my computer to try and jump something " YOU NEVER CUT WIRES IN A HARNES". finally they had another tech. look at it and the computer quit talking that morning " it had been communicating to diagnostic computer until the tech. cut the wires" told him to repair wires and order a new computer and program it $4,700 repair and $500 in motel bills. Check engine light still on, so I took it to another dealer to reprogram computer correctly so another $400.

1.0

$3000 in repairs only a month after purchase

Bought a 2009 enclave with roughly 95,000 miles from these guys and check engine light came on the very next day (coincident i think not)!! Brought it back in and the mechanic said it needed a new catalytic converter but after the manager jake hendershot had a talk with him they changed the story and said it was just an O2 sensor. That was a lie. That arrogant jerk even had the nerve to say it was our fault for buying a used vehicle and refused to fix anything else saying they wouldnt put anymore more money into it. Not even 2 months later the converter gave out stranding us on the road with our 3 kids. Cost us thousands to get it fixed. I wouldnt recommend my worst enemy to buy from here. They obviously make a living ripping off their customers and selling junk vehicles

1.0

Check engine light came on day after we bought it

Bought a buick enclave from them and the very next day the check engine light came on. Brought it back in and they determined it had a bad catalitic converter but refused to replace it because it cost too much. Instead they just changed an o2 sensor and said it was fixed. Not even 2 months later me my wife and our 3 kids were stranded on the side of the road 40 miles from home. Now we are stuck paying thousands because they refused to fix it right. Save yourself the nightmare we are going through and go somewhere else

5.0

Professional yet personable

I went to this dealership looking at 2018 chargers with a tight budget. The sales associates and all workers were very polite and knowledgeable. They worked very hard to get me what I wanted for (just a little over) what I wanted to spend. I got a remarkable trade in value for my previous car and I was very well taken care of. The process was quick but everything was done correctly.

5.0

Best place to buy

Will this was my 3rd time to buy car and always prefect. Everyone are kind very good at their job. You feel like one of the family. This time I worked with Jake. Just a few hours I had my loan and on my way home.

4.6

Chrysler Pacifica

Found our Chrysler Pacifica with our desired options and delivered within Two weeks. Vehicle found did have a few issues we did not see at first, but the team made repairs and made sure we were satisfied to the utmost.

Read all 203 reviews