Reviews
Write a reviewRAM Lease
Adam in sales is great! Bought two 2018 RAM's from him in the last 3 months.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2018 Jeep trackhawk
Great service made phone call and they took me in that day
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert Nadrowski
Oil change, tire rotation and 29 point safety inspection was taken care of in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
LEMON OF A LEASE
Although given a rental free of charge, I did not feel I should have been expected to take the dodge van back. It has had three trips to the shop for service in the one year I have had the lease. First it was a driver's window that stopped working. It was stuck in the down position. Next it was a rusted part between the back tires which made it impossible to steer and finally, the last event was a broken back axle. Seriously, was this van in a flood zone or hurricane before making its way to St. Clair? I have been leasing from SC Chrysler for twenty years for the sole purpose of having a vehicle I can depend on. This lease has been a disaster. It has been in the shop more than any car I have OWNED and it is only a year old! I feel the company should have offered me another vehicle rather than sending me on my way, assuring me nothing else would go wrong. Again, seriously? Three strikes on this one already Chrysler. I felt my concerns were ignored; placated is more accurate. This infuriates me. Two of the situations caused by faulty parts could have killed someone had I been on the expressway. Yet, Chrysler sends me on my way with a lemon of a lease. If this is how I am treated, whether twenty years a costumer or one, I will have to seek out another dealership/car manufacturer when this lease ends. This was a no brainer. This vehicle failed and put a family (and others) in harms way, not once but twice. Three major issues with one lease in one year's time. Time for a replacement vehicle for duration of lease. I'm very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Morning Ms. Eberhard. I have just been made aware of this unfortunate situation and I can assure you that I am working diligently to come up with resolution as quickly as possible! Please bare with me why I attempt to come up with a solution that you will find to be acceptable. Very sorry about this and please let me see what I can do! Sincerely Dave Abou-Ganim General Manager
Oil change and tire rotation
Very good, timely, no appointment needed just drive in
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Warranty work
Took my 2014 Durango since the A/C was not working. The replaced the condenser and also found that my steering gear was leaking. They fixed everything and always called on the progress. Very satisfied and will be taking my other vehicle to them for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at St Clair Chrysler Jeep Dodge Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
St. Clair Chrysler Review
Service advisor (Dillon H.) was friendly and very courteous. He listened to my questions before writing up the service order. Can't say enough good things about him and the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
St Clair Chrysler
Have been dealing with them since 2002. Enough said.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dodge Caliber - front & rear crossmember replace
I was extremely pleased with the entire repair process. Dave the service manager was excellent to work with. He answered all my questions and took the time to walk me through the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charger recall
Called to schedule a recall matter. Part was not available. Was told they would call when the part came in. Six months later I called! They had plenty of parts. Would be nice if they disconnect the battery to do work to then reset clock.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rhonda, we are very happy to have provided you with such a positive experience. Thank you, and we hope to be of service to you again!