Reviews
$5,000 of hidden fees!
$5,000 of hidden fees! I go to buy the car and the finance guy is throwing all these papers at me to sign and not being clear on what I am signing and just trying to rush me. The finance guy was discussing very very very briefly what I was signing but did not mention the fees or things that came with them. I was in a dazed that I was going to get the car I wanted. I get my statement and see the loan is way higher than I expected it to be. A tire and wheel warranty of $3000 and a ceramic warranty of $1500? That's insane. The salesman was nice but no one was clear in the price. I bought this car 8/24 and now I wish I went somewhere else.
$5,000 of hidden fees!
$5,000 of hidden fees! I go to buy the car and the finance guy is throwing all these papers at me to sign and not being clear on what I am signing and just trying to rush me. The finance guy was discussing very very very briefly what I was signing but did not mention the fees or things that came with them. I was in a dazed that I was going to get the car I wanted. I get my statement and see the loan is way higher than I expected it to be. A tire and wheel warranty of $3000 and a ceramic warranty of $1500? That's insane. The salesman was nice but no one was clear in the price. I bought this car 8/24 and now I wish I went somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very quick response but did not (at first) answer the
Very quick response but did not (at first) answer the question "what is the price?" And, it is priced much higher than comparable vehicles we've viewed.
Very quick response but did not (at first) answer the
Very quick response but did not (at first) answer the question "what is the price?" And, it is priced much higher than comparable vehicles we've viewed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Friendly place
Great bunch of people who have the answers to all my buying questions. Great prices. And I was in and out very quickly. Would recommend to all my friends.
Friendly place
Great bunch of people who have the answers to all my buying questions. Great prices. And I was in and out very quickly. Would recommend to all my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy transaction
Very easy purchase. I was in and out in less than an hour!! Thank you for taking my time into consideration. Highly recommended!!!!!!!! Will be back.
Easy transaction
Very easy purchase. I was in and out in less than an hour!! Thank you for taking my time into consideration. Highly recommended!!!!!!!! Will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Place To Buy a Car!
Keith and the guys were very easy to do business with. I didn't feel pressured to buy the vehicle like other dealerships. All-around great experience purchasing a vehicle at Acra.
Great Place To Buy a Car!
Keith and the guys were very easy to do business with. I didn't feel pressured to buy the vehicle like other dealerships. All-around great experience purchasing a vehicle at Acra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's like I have my own car guy.
Going back to about 2013, my family has bought about 10 cars from Keith Jones. Mine, my wife, all 3 kids, all from Keith. The buying experience is always smooth. Always a better price than we can get elsewhere. When my son was younger and didn't have much credit, Keith got him financed. so naturally when it was time to upgrade, my son used Keith again. My daughter bought without the sales pressure and gimmicks. Keith gave her a price, we went to shop around, and she ran into the high-pressure sales and the sales gimmicks at another dealer. She decided to go back to Acra and buy from Keith. He is the best.
It's like I have my own car guy.
Going back to about 2013, my family has bought about 10 cars from Keith Jones. Mine, my wife, all 3 kids, all from Keith. The buying experience is always smooth. Always a better price than we can get elsewhere. When my son was younger and didn't have much credit, Keith got him financed. so naturally when it was time to upgrade, my son used Keith again. My daughter bought without the sales pressure and gimmicks. Keith gave her a price, we went to shop around, and she ran into the high-pressure sales and the sales gimmicks at another dealer. She decided to go back to Acra and buy from Keith. He is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very, Very,Happy
Great selection of several makes and models ,very easy place to do business unlike big city we were in and out with our new Wrangler in about an hour, smooth ,good price , would go back again for sure.
Very, Very,Happy
Great selection of several makes and models ,very easy place to do business unlike big city we were in and out with our new Wrangler in about an hour, smooth ,good price , would go back again for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
buying a car
2016 cadillac srx Thanks Brian for having this car look like brand new there was no way I could go home with out it and Thank you for making the transaction so smooth Plus helping us with all are ? About are new car.:-)
buying a car
2016 cadillac srx Thanks Brian for having this car look like brand new there was no way I could go home with out it and Thank you for making the transaction so smooth Plus helping us with all are ? About are new car.:-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maintenance
I purchased a used 2003 jeep grand cherokee limited and am completely satisfied. With the vehicle and was impressed by my salesman Jay McCracken and will more than likely purchase my next vehicle from this dealer and Jay.
Maintenance
I purchased a used 2003 jeep grand cherokee limited and am completely satisfied. With the vehicle and was impressed by my salesman Jay McCracken and will more than likely purchase my next vehicle from this dealer and Jay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My Car with dignity and respect My 2007 Ford Esc
I had been looking for a car that would meet my needs and also my budget. I had been to other dealers and they either sold the car before I got there or it did not meet my expectations. I even had one dealer that couldn't find the car on their lot. Then on the internet I saw a 2007 Ford Escape with only 83thousand miles and was within my budget parameters. I called and went down to see it. I was at the dealership about an hour and a half and drove my car home. I gave them all my information, drove the car, and was treated with respect. I appreciate the way I was treated, I gave them all my information and when it came time to sign and buy, I called my husband we discussed the deal and he went down after work and signed the papers. I was so pleased with the level of respect I was shown, in a male dominated area, (or so it seems to me, from prior experience) that is a rare quality, I give the highest rating. Thank you Bob Hult .
My Car with dignity and respect My 2007 Ford Esc
I had been looking for a car that would meet my needs and also my budget. I had been to other dealers and they either sold the car before I got there or it did not meet my expectations. I even had one dealer that couldn't find the car on their lot. Then on the internet I saw a 2007 Ford Escape with only 83thousand miles and was within my budget parameters. I called and went down to see it. I was at the dealership about an hour and a half and drove my car home. I gave them all my information, drove the car, and was treated with respect. I appreciate the way I was treated, I gave them all my information and when it came time to sign and buy, I called my husband we discussed the deal and he went down after work and signed the papers. I was so pleased with the level of respect I was shown, in a male dominated area, (or so it seems to me, from prior experience) that is a rare quality, I give the highest rating. Thank you Bob Hult .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase