Kia on Atlantic

1 star. I bought a $1,797 tire & wheel protection plan from this dealership for my 2026 Kia K4. When a rim bent, the plan paid to straighten it instead of replacing it. The tire kept losing air and the car has vibrated at 60-70 mph ever since. The service director, Lee Bay, emailed me on Sept 29 promising to "facilitate replacing the rim" — in the same email asking me to re-score my satisfaction survey because I had given a low score ("a 10.00 survey would be greatly appreciated"). I re-scored it. The rim was never ordered or installed. Only a tire was replaced, free of charge. In October they quoted me ~$4,000 in additional repairs — rear brake hoses ($547) and a rear muffler ($1,334) that were never mentioned during my September visit for the same vibration complaint. After their October visit, my TPMS light came back blinking and the wheel started making a clanking noise like the brake is loose. That brake click was not there before — it started after their team removed and reinstalled the TPMS sensor twice. Every time I reported these issues, the answer redirected everything back to the subframe. When I confronted them in writing, the service director replied that they had worked on the left-front wheel, which "doesn't appear to have been the correct one" — his words. They worked on the wrong wheel. I am having the car independently inspected. My service advisor was always courteous and I do not blame her — this is about management. I would not trust this service department with my car.

We really enjoyed working with DeQuise “Q” Blond! He was very pleasant, helpful, and not pushy at all. He made the car-buying experience enjoyable and helped us get a great deal on our new car. We truly appreciated working with him!

oogle review summary 4.2 (2,625) Reviews All battery replacement7 car buying experience96 telluride56 attention to detail22 +6 Sort by Most relevant Newest Highest Lowest Teresa Graham 5 reviews·1 photo I went in to buy a 2015 pathfinder limit..excited about the purchase being my last car at 65 year old. Unknown to me it had a bad CVT TRANSMISSION which they were completely aware the salesmen came over to my driver's side of the car reached across my lap to shift the car through the gears while it was parked saying how smoothly it shifted. Then when we got on the road he told me to gun the car he would pay for the ticket..by going slow with a bad CVT transmission it will jump n drag.after the purchase a week later trapped in bumper traffic the transmission at 20 miles an hour bump for 40 mins I took the car back asking them to trade me into a lease they ghosted me.a month later I asked to trade the car I couldn't afford another 7000 dollars for a new transmission. After the salesmen laughing at me over mentioning what the last salesmen he n the manager suggested I give the car back to the loan company so I could buy a higher priced car from them. After complete transmission failure 6 months later they offered to pay off my loan if I gave then 2500 n increase car payment of 450 for a sedan. I test drove these kias...they are worse then the Nissan. There is so much more to tell but I just wanted to hit on the major issues before someone else get hit by these rats at KIA ON ATLANTIC

Hate to do this but it seems to be the only way to get attention. I leased an EV9 on July the 19th. I am in Alabama and the process was great. The problem I’m having is they have to do my tag work. I paid to have the car delivered which was great as well. However it didn’t come with a temporary tag. In Alabama I can drive 20 days from purchase date without a tag, so I wasn’t seriously concerned. I had about a week left by the time the car hit the ground to me left. A few weeks went by and I started growing concerned so I called and they overnighted me a temporary tag. Drove on that for the 30 days. Still no Alabama tag. Let that go for a week or so until I was pulled over. Called back and it’s not easy getting ahold of the correct department mind you. And they said they would find out what is going on with the tag and they would give me one more temp tag but no more. I’m from Florida so I know you can’t have more than two, however you can get permission for a 3rd but it’s a hassle. I get that. But here we are in October the 7th. My last tag will expire on the 20th so I start calling finance again. They won’t transfer you to them, I’m assuming because they consider me a heat case. I’m not though, I just need help before I can’t drive my car anymore. I have worked in dealerships my entire life, I was a master tech and then moved to service manager. I understand getting a review like this is very frustrating. I also know it gets attention and I can change it if the situation is rectified. It shouldn’t get to this point. But it has. All I need is to be able to legally drive my vehicle I leased through this company. As of today I have 13 days left to drive it. No missing info has been requested from me, I just honestly feel like I’ve slipped through the cracks and I’ve already leased the car so no one wants to deal with me. I gave a perfect survey to Kia, and I would change this one in a heartbeat if I could just get my tag so I can legally drive my car.

Anthony is absolutely wonderful! He takes great care of us every time we come in! He explains everything and makes sure every car need has been taken care of! We always ask for Anthony when we make our appointments!

Service Advisor Bianca Campos was great and a pleasure. She was very helpful and answered all my questions.

Recently purchased a new Telluride. Everyone including Eli (sales) and Richard (finance) were absolutely amazing. So glad I decided to take my trade to Kia on Atlantic. No one tried to push anything on me (sales= purchase; finance= warranty). Eli brought several cars around a let ME decide if anything was the right fit and, in the end, we got the right vehicle for our family. Eli spent several hours and pretty much the whole day just for that one sale. So, hats off to him for enduring us. Once I got to Richard, he made everything a snap and was extremely pleasant and not pushy. He answered every question I had and, once again, was very patient, personable, and relaxing to deal with. So glad I stopped in at Kia on Atlantic. Best decision I've made in a long time!

Recently purchased a new Telluride. Everyone including Eli (sales) and Richard (finance) were absolutely amazing. So glad I decided to take my trade to Kia on Atlantic. No one tried to push anything on me (sales= purchase; finance= warranty). Eli brought several cars around a let ME decide if anything was the right fit and, in the end, we got the right vehicle for our family. Eli spent several hours and pretty much the whole day just for that one sale. So, hats off to him for enduring us. Once I got to Richard, he made everything a snap and was extremely pleasant and not pushy. He answered every question I had and, once again, was very patient, personable, and relaxing to deal with. So glad I stopped in at Kia on Atlantic. Best decision I've made in a long time!

Traded a Kia Sportage in while on an emergency out of state road trip and my car broke down. The car continued to have issues after the initial fix. With a few hours to drive back to South Carolina, we decided to get a new car. Elijah Carter is the brightest spot during this whole process. We got out very late on a Sunday and he went above and beyond to get the new car ready and help us go through different options to find the best find for our needs and budget. The bigger dissatisfaction has happened now 60 days out. The delays in title and tag processing has now put us in a position where we will have a 6 day lapse in expired temp tags due to two state limits. I feel I’ve had to initiate more communication than the dealer has as tags began to expire and important information was not disclosed sooner than my of changed my decision to purchase a vehicle had I been aware of delays this long . As I call on the dealer to help find a resolution and they are liable, they are giving the impression there is nothing further they can do. When presented with a fair compromise to resolve the 6 day lapse, I feel they are less concerned about how to make a customer who bought a $45,000 car with them like the VIP they claim. I would say the customer service from the management and finance team is not with getting a car here. Service team and Elijah Carter, they make this dealership shine.

I always receive excellent service at Kia on Atlantic! Anthony, Service Manager, is the absolute best! He always explains everything thoroughly. Keep up the great work Anthony!!!