Kia on Atlantic

Our new Kia Telluride is awesome! However, I would not recommend this dealership. Almost 30 days later and we are still waiting on our tag. The dealership made a mistake in our paperwork so they overnighted it to us, we signed the corrected copy and overnighted it back. This was done the same week we bought the car. We are ready to go out of state and our temporary tag is about to expire. Our local tag office has no info from the dealership. It is impossible to get someone at the dealership to take our call or call us back when I actually get a voicemail. I have waited on hold for over two hours of combined time. In addition, we were not given the bill of sale (which was supposed to be on a jump drive that was given to us). No bill of sale makes it impossible to get out temp tag extended by our local tag office. Basically, they are good at getting the sale done. They are so good that we weren't really sure if we were done when the salesman left us at the car-actually jogging away. But, if you need anything after the sale, you can absolutely forget it. While corporate Kia does not "control" individual dealerships, they do take complaints and try to help. Corporate kept me on the line for 30 minutes while they tried to get someone on the phone. They had no success, hung up and came back on the line with me. They told me how rudely they were treated by the customer service operator and that they had been on hold this whole time. The rudeness was a fact that I had not shared with them even though I was shocked at how I was spoken to this afternoon. Corporate apologized and said they didn't want to keep me on hold and that they are going to call them right back and stay on this. They will call me with an update as soon as possible. Update: Corporate spoke with the general manager who was supposed to call me. That did it happen. I emailed the CEO but am not anticipating any help. Vacation will have to be put on hold.

KIA on ATLANTIC: The ultimate "shady used car" experience — but on a brand-new car. At 71 years old, I have bought many cars, but this was hands-down the worst car buying experience of my life. The deception started immediately: the salesman told us we were buying a 2026 Kia K4, but it turned out to be a 2025 model. The finance manager, Tony Ruxxxxi, was incredibly dishonest. He refused to show us any hard numbers during the process, hiding behind a digital-only system and "monthly payment" tactics. Against our better judgment, we finished the deal and were handed a thumb drive with 47 poorly named PDFs. When I finally dug through the files, I discovered total fraud. The $2,000 discount we negotiated was completely left off. Instead, Tony snuck in a "basic protection package" and massive fees that inflated a $30,000 car to a staggering $52,000. To top it off, despite my wife having Tier 1 credit, he locked her into a 7.25% interest rate, boldly lying to our faces that "everybody pays that rate regardless of credit rating." Avoid Tony Ruxxxxi and Kia on Atlantic at all costs. Note: we have been back to the dealership many times with no resolution. We contacted Kia Customer Care and filed 2 claims. Again, we got no response from the dealership. I have filed claims with Florida Attorney General (still waiting). Just finished filing a complaint with Consumer Financial Protection Bureau (CFPB). Again, stay away from this place. I am embarrassed how easily I was taken and infuriated that people like Finance mgr. would take such advantage of seniors.

Recently Anthony Grant provided outstanding customer service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service experience. We continue to recommend Kia on Atlantic to our family and friends.

Took my Kia Sportage in with an 11am appointment on 4/23/26. Was told it would be an hour and half before a diagnostic can be done for my check engine light. Was walked to the waiting area. Then after that wait diagnostic was told to me and repairs to be done. Was told I would be done and out of there in another hour and a half. Went to lunch with my daughter , was told they would call me when vehicle was ready. Came back and sat down its now been 3 hrs. No call, no one acknowledging me, Finally went to service desk 8 service reps sitting there and no one still acknowledged me. Finally I said " excuse me". George helped me but not so enthusiastic about it. He was professional but not so concerned when I was told my car has been ready and work completed. Even when I asked why I wasn't contacted that I specifically left my number with the female who told me she would call me. He said I'm not sure why she didn't before she left. I'm thinking she left ? I'm not sure how long I would've still been sitting there waiting on that call. 11-430 pm was definitely a long wait. Kia needs to do better with customer service.

I was Andrew first sale and he did a wonderful job with everything and the process was smooth and amazing. I recommend you to buy a car from this particular dealership because they really paid attention to my needs and accommodations! I needed something bigger and Andrew showed me a nice SUV and I was instantly in love!!!!! I went and got my car serviced recently and their customer service team is amazing they gave me complimentary snacks and water for me and my family and we waited in the customer care area and was very comfortable. I love my Kia 🥰🎉👏🏾 thank you all for your wonderful hospitality and help !

Sheldon Smith was very polite, knowledgeable, and attentive to everything that was needed. Definitely recommend!

Sheldon Smith was very polite, knowledgeable, and attentive to everything that was needed. Definitely recommend!

I brought my 23 Kia Telluride in for an alignment and fix the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was completely satisfied. It was great customer service on his part.

Everyone is very helpful in meeting my questions and concerns in regards to my vehicle

John Sullivan was nice polite respectful and helped me buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you.