Faine's Auto Sales

DO NOT DO BUSINESS WITH THESE GUYS UNDER ANY CIRCUMSTANCES. I gave them a $2000 deposit toward potential purchase of a truck and to do a prepurchase inspection The salesman, Randy, had lied that there was "nothing at all wrong with the car". There were numerous things wrong with the truck - $3000+ of work. I asked for a reduction in the price - they offered $200 off the price and said they were keeping the deposit. THIS DEALERSHIP LIES AND STEALS - STAY AWAY AND DON'T EVER GIVE THEM A DEPOSIT - THEY WILL STEAL IT!

Purchased a 2018 ram diesel with 90,000 miles from faines on Aug 16, on Aug 25 the engine light came on. It read that it needed a new turbo. I was told my warranty i had purchased was not active until Sept 15! After several texts and phone calls i was told to have the truck at the dealer on Sept2 and they would fix it out of their pocket and be repaired by sept 4. After not getting any answer from them i went to dealer on the 5th to find it wasnt even started on and they were waiting until the warranty was active. I tried several times over the time to talk to Rico the manager but he never would contact me to try to resolve the issue. I ended up bringing the truck home and having a local shop fix it since the dealer was 2 hours away and couldnt be trusted! in my opinion their customer service is 0 rating Its pretty pathetic when I went in the office wanting to speak with Rico I was told he would be back in a minute then 10 minutes later was told he was in but with someone else already even though i was standing in the front doorway!! As far as the repair the warranty company said it was a previous issue so get to pay for the 4000$ repair bill! dont waste your time or money here!! 0 stars as far as customer service after the sale and was lied to about it being fixed

Don't even deserve a star, I reached out about this vehicle and the only time they contacted me was to tell me it sold. Not one person reached out to me about the van. Waste of time and space. They need to close

Salesman asked when I could come in for vehicle, after being in contact and having a preapproval, drive 2 hours to deal with salesman that were obviously confused and out of the loop of anything going on. Do not recommend, waste of time, gas, and money. Stay away from this dealership. I’ve bought and sold 61 cars, this is the worst place I’ve ever dealt with.

Since they don't tell their customers, I will: Deposits made on vehicles are not refunable! Even if you discover the condition of the vehicle is not suitable for your purchase. Which you have to determine on your own, FYI. Those vehicles are not vetted in any way, shape, or form. Probably a bunch of "as is" auction vehicles. They let us test drive a truck that didn't even make it down the block, the damage was so severe. And it's still up for sale! Scammers and sub-par vehicles at top dollar. Take your business elsewhere before they rip you off, too.

I WAS IN THE MARKET FOR A USED TRUCK LOOKING ONLINE AND CAME ACROSS FAINE'S AUTO SALE. SPOKE WITH JARROD AND HIT OFF AS SOON AS HE ANSWERED THE PHONE. I SAW A TRUCK THAT I WAS INTERESTED IN HE KEPT ME INFORM EVERY STEP OF THE WAY. I WOULD HIGHLY RECOMMEND JARROD TO ANYONE THAT IS LOOKING TO A VEHICLE HE'S THE BEST SALESMEN I EVER DEALT WITH IN MY LIFETIME OF BUYING CARS THE MAN IS GREAT TO WORK WITH THANK YOU SO MUCH JARROD THE BEST ONLINE EXPERIENCE I EVER HAD GOD BLESS YOU

On July 9, we purchased a 2007 Dodge Ram 3500 from Faine’s Auto Sales. At the time of purchase, Ron Dunkel (the salesperson) repeatedly told us that it was inspected thoroughly, drives great, and is perfect for what we needed. It marked most of the boxes of what we needed in a used truck, so we bought the truck for $25k ($31.8k total). Ron repeatedly assured us that people travel from across the country to buy diesels from them because of their high-quality, fully inspected vehicles, which is why they charge these prices. He did an excellent job of building our confidence in them and their products. My husband and the kids finished up and were leaving not far behind me. My husband hadn’t even pulled the truck off the lot realizing the driver’s side window wouldn’t lower and the air conditioning wasn’t working at all. He went back into the dealership and Ron told him to take it to a repair shop and have them call him. This was on a Saturday afternoon. Auto repair shops are not readily available over the weekend and he had a long drive back home without A/C or being able to lower the driver’s window. My husband said, “Ron, you told me that nothing was wrong with this truck and everything worked, that’s why we paid so much.” Ron replied, “I’ve never driven it or started it. I thought everything was good. The auction house inspected it.” This was very different from what Ron had led us to believe. He had repeatedly said that it “drives good” and had been “thoroughly inspected”. After going back and forth, they told him to leave it and they’d have their preferred guy look at in on Monday. We picked the truck up on Wednesday with a new A/C compressor and window motor. $1592.23. On July 29, my husband heard a small sound, truck pulled to the right, and ABS light came on. As he pulled off the highway, it started to feel rougher. As he turned into a Walmart parking lot, it felt like a flat tire, so he parked immediately. When he got out, the wheel was almost completely off. The truck was towed to a local auto repair shop where they determined that the wheel bearing had sheared and only the ABS line and the suspension were keeping the wheel attached. The repair company replaced the entire wheel hub assembly. $465.73. We had bought the aftermarket warranty (bc future engine issues could be expensive). When we called the warranty company, we learned that Faine’s had never activated it. Originally my husband noticed that it pulled a little to the right. Alignments cost around $175 in our area so he took it for one on August 22. Then he learned that there were issues with the front end, ball joints, and control arms. $2,357.20, We paid $25k when the price should have been $13k based on the condition. We’ve owned the vehicle for less than 60 days (4 weeks total it has been in for repairs) and driven it 1,366 miles but spent $4,415.60 on repairs. I’ve reached out to Reco Faine (owner and pastor at Revelation Worship Center in Springfield) without response.

10,000 Over book value on every junk auction truck on the lot. Not one low mileage truck on the lot either. Then they say they discounted 2,000 from retail like they aren’t 10k over retail already. Place is a joke. We need a good truck dealer in the area again.these truck have nothing but problems.

Run don’t walk away from this place!!!! I can’t stress this enough! I’m screaming from every mountain top! This is a dire warning to all of you thinking even remotely about buying from this crooks! That is being nice! These people are the definition of evil! I haven’t even racked up 100 miles since I brought this xxx home. It’s been in the shop longer than it has been in my driveway! I bought this October 11, 2021. It is now March 3,2022. The cab is lifted because the real culprit was blown head gaskets! $10000 more into since I bought it! And it still needs additional repairs! These demons have a special place waiting for them…. It is not I to decide. They still have time to change their ways…

Where is the falling star review? This dealership is the titanic! It sinks peoples dreams, their bank accounts, etc! Everything they sell is complete junk! They are all lemons! You can't even make lemonade from their crap! Who ever writes a positive review for this place, must either be paid by them to write it or they work for them! No one in their right mind could find a positive thing to say about the crap they sell! They don't check anything, they don't stand behind anything, period! A Yugo would be more dependable than any of his crap on the lot! I advise anyone who is looking at buying from this place take note. Better lawyer up! That is no joke!