Faine's Auto Sales

Since they don't tell their customers, I will: Deposits made on vehicles are not refunable! Even if you discover the condition of the vehicle is not suitable for your purchase. Which you have to determine on your own, FYI. Those vehicles are not vetted in any way, shape, or form. Probably a bunch of "as is" auction vehicles. They let us test drive a truck that didn't even make it down the block, the damage was so severe. And it's still up for sale! Scammers and sub-par vehicles at top dollar. Take your business elsewhere before they rip you off, too.

I WAS IN THE MARKET FOR A USED TRUCK LOOKING ONLINE AND CAME ACROSS FAINE'S AUTO SALE. SPOKE WITH JARROD AND HIT OFF AS SOON AS HE ANSWERED THE PHONE. I SAW A TRUCK THAT I WAS INTERESTED IN HE KEPT ME INFORM EVERY STEP OF THE WAY. I WOULD HIGHLY RECOMMEND JARROD TO ANYONE THAT IS LOOKING TO A VEHICLE HE'S THE BEST SALESMEN I EVER DEALT WITH IN MY LIFETIME OF BUYING CARS THE MAN IS GREAT TO WORK WITH THANK YOU SO MUCH JARROD THE BEST ONLINE EXPERIENCE I EVER HAD GOD BLESS YOU

On July 9, we purchased a 2007 Dodge Ram 3500 from Faine’s Auto Sales. At the time of purchase, Ron Dunkel (the salesperson) repeatedly told us that it was inspected thoroughly, drives great, and is perfect for what we needed. It marked most of the boxes of what we needed in a used truck, so we bought the truck for $25k ($31.8k total). Ron repeatedly assured us that people travel from across the country to buy diesels from them because of their high-quality, fully inspected vehicles, which is why they charge these prices. He did an excellent job of building our confidence in them and their products. My husband and the kids finished up and were leaving not far behind me. My husband hadn’t even pulled the truck off the lot realizing the driver’s side window wouldn’t lower and the air conditioning wasn’t working at all. He went back into the dealership and Ron told him to take it to a repair shop and have them call him. This was on a Saturday afternoon. Auto repair shops are not readily available over the weekend and he had a long drive back home without A/C or being able to lower the driver’s window. My husband said, “Ron, you told me that nothing was wrong with this truck and everything worked, that’s why we paid so much.” Ron replied, “I’ve never driven it or started it. I thought everything was good. The auction house inspected it.” This was very different from what Ron had led us to believe. He had repeatedly said that it “drives good” and had been “thoroughly inspected”. After going back and forth, they told him to leave it and they’d have their preferred guy look at in on Monday. We picked the truck up on Wednesday with a new A/C compressor and window motor. $1592.23. On July 29, my husband heard a small sound, truck pulled to the right, and ABS light came on. As he pulled off the highway, it started to feel rougher. As he turned into a Walmart parking lot, it felt like a flat tire, so he parked immediately. When he got out, the wheel was almost completely off. The truck was towed to a local auto repair shop where they determined that the wheel bearing had sheared and only the ABS line and the suspension were keeping the wheel attached. The repair company replaced the entire wheel hub assembly. $465.73. We had bought the aftermarket warranty (bc future engine issues could be expensive). When we called the warranty company, we learned that Faine’s had never activated it. Originally my husband noticed that it pulled a little to the right. Alignments cost around $175 in our area so he took it for one on August 22. Then he learned that there were issues with the front end, ball joints, and control arms. $2,357.20, We paid $25k when the price should have been $13k based on the condition. We’ve owned the vehicle for less than 60 days (4 weeks total it has been in for repairs) and driven it 1,366 miles but spent $4,415.60 on repairs. I’ve reached out to Reco Faine (owner and pastor at Revelation Worship Center in Springfield) without response.

10,000 Over book value on every junk auction truck on the lot. Not one low mileage truck on the lot either. Then they say they discounted 2,000 from retail like they aren’t 10k over retail already. Place is a joke. We need a good truck dealer in the area again.these truck have nothing but problems.

Where is the falling star review? This dealership is the titanic! It sinks peoples dreams, their bank accounts, etc! Everything they sell is complete junk! They are all lemons! You can't even make lemonade from their crap! Who ever writes a positive review for this place, must either be paid by them to write it or they work for them! No one in their right mind could find a positive thing to say about the crap they sell! They don't check anything, they don't stand behind anything, period! A Yugo would be more dependable than any of his crap on the lot! I advise anyone who is looking at buying from this place take note. Better lawyer up! That is no joke!

Horrible dealership. Had the check engine light come on within 150 miles of purchase (DEF temp sensor) Within 700 miles we needed over $11,000 in repairs to even use the truck (blown head gasket). Took 63 days to get a title costing us more money in late registration fines. The salesman Jarrod Fairchild just gave us the run around while his boss just hid in his office and would never speak to us about problems we had since day one. They agreed to take the truck back at one time, held it at their store for 3 weeks and never paid us forcing us to go back and get the truck. Has been a nightmare process.

There is a reason they don’t sell to local customers...cause the locals know these guys are scammers and con artist. Every stereo type of a crooked car salesman applies here and that still doesn’t cover these guys . I would RUN...... Horrible...just horrible...!

I got a truck from Ron wasn’t able to see it in person before I paid for it but Ron had 100 pics of the truck and video calls. Once I got the truck it couldn’t have been farther than a nice truck and it’s hard to find truck like this one anymore. Headlights don’t work scratches down to metal paint so thin you can see the primer. I knew about 2 dents and 1 scratch found about 10 more dents. Interior panels broken or not even installed correct. The hood will not go all the way up due to a shock being bent and the hood will not stay up at all. Only had about 30 mins to look at it and that’s what I’ve found so far. Called Ron to say this isn’t the truck he described to me and his response was I told you about what I saw I didn’t lie to you, you own it now I’m not giving you any money back or taking the truck back. I can’t make it a new truck you too picky it’s a nice for a 13 year truck. I’d never give this guy a dollar. He couldn’t care less that he sold me a pile that’ll take a lot of work to even get it to pass nc inspection much less the truck I was told I was getting. Buyers beware don’t buy anything from here they will take advantage of you every chance they can.

Faine's has rightfully been the worst dealership I have had the displeasure of doing business with. Back in June 2020 I found a truck in which fit the criteria I was looking for. Scheduled a test drive and purchased the vehicle the same day. Not only did they find the worst possible finance company, but the dealership included their "GOLD STANDARD" warranty in the financing quote without telling me until they've ran my credit. Fast forward ten days after purchasing my truck I decided that my payments were outrageous so I called to cancel the said "GOLD STANDARD" warranty. I was advised by the warranty company that I, as a customer, cannot cancel my policy and would have to have the dealership do so. Fine, whatever. So I call Jared, the salesman I worked with on purchasing the truck. Conversation was somewhat on the line of: "Oh yeah, no problem. We can get it cancelled but the guy who does that isn't in at the moment. I'll have him cancel it as soon as he comes back." Sound easy enough, right? Wrong. I texted and called Jared from June 29th to mid August and eventually stopped getting replies. I made DOZENS of calls to the warranty company as well. On August 14th I called the dealership asking to know what the xxxx is going on and finally was able to speak with the elusive handler of the warranty cancelations! As expected, I was kind of pissed off at this point and requested my warranty be canceled as requested almost two months prior. He advised me that we have never spoken and that this is the very first he has heard of this. Obviously Jared hadn't passed on this information. While assuring me he was going to cancel the policy and send me the paperwork so I could forward it IMMEDIATELY to the warranty company, I had to call the 17th to have him send it to me again because no email was ever received. After two months of trying to get this canceled, I was finally able to process the cancelation. Oh you thought I was done? Nah. So I call the warranty company and they state that refunds are currently behind and are taking 30-60 BUSINESS DAYS to process. BUSINESS DAYS. Real "GOLD STANDARD" service, huh? But that's just a side note, here's to my last complaint: once this check was finally mailed on OCTOBER 1ST 2020, I called Faine's to check if they had received it. Called on the 12th of October and they said they didn't know if they had received it. Called on the 15th, they told me it was laying on someone's desk and they would mail it out that week. Cool. Call my lienholder the week after to see if they'd received the check. Nada. Call Faine's on the 31st of October and guess what? My check was laying on someone's desk, right where it had been for two weeks. This company is negligent and devoid of basic customer service skills. I've considered an attorney multiple times in the process of dealing with this company.

Horrible customer service. 1 star rating is way too much for this place. Wont be long before they are closing their doors. They will be doing everyone a favor!!!!