Eddie Tourelle's Northpark Hyundai

4.5
(1,702 reviews)
Visit Eddie Tourelle's Northpark Hyundai
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award View 5 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2017 consumer dealer award

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New (985) 590-6324 (985) 590-6324
Used (985) 590-6362 (985) 590-6362
Service (985) 317-1352 (985) 317-1352

Inventory

See all 225 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2021.
Eddie Tourelle's Northpark Hyundai is proud to be your Northshore Hyundai dealer and extends that pride to our Southshore clientele. Serving the automotive needs of Covington and the surrounding area including Hammond and Slidell Hyundai drivers our dealership strives to provide our customers with the most exemplary experience in sales and customer service. Our inventory includes our most popular new Hyundai vehicles as well as quality used cars in Covington LA. Our Northpark Hyundai staff is certified on Hyundai products and well equipped to assist you in making your buying experience a pleasurable one.
Customer Satisfaction Comes First! Buy smart... BUY NORTHPARK!

Service center

Phone number (985) 317-1352

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.5
(1,702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Eddie Tourelle's Northpark Hyundai from DealerRater.

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5.0

Excellent customer service.

Excellent customer service. Ron is very knowledgable, hires quality service agents, runs a great service department, knows customers by name, and is always smiling. Shout out to Blyth for quick and efficient service and to Christiana who jumped in to help reset and solve our Apple Play problem. You won’t find better people anywhere. Thanks so much.

5.0

Excellent customer service.

Excellent customer service. Ron is very knowledgable, hires quality service agents, runs a great service department, knows customers by name, and is always smiling. Shout out to Blyth for quick and efficient service and to Christiana who jumped in to help reset and solve our Apple Play problem. You won’t find better people anywhere. Thanks so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Our family has benefited tremendously from Eddie

Our family has benefited tremendously from Eddie Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car problems. Recently our 2018 Hyundai had an unexpected engine problem such that a replacement was required. Whether it was covered under warranty was highly questionable to me but definitely not to Ronald Oubre (Service Manager), and, Christina Sharp (Service Advisor). They leveraged their influence with Hyundai and pulled out all the stops to install a new engine at no cost. Who does that these days? Over the last 6 years I could give many other examples that the North Park team have helped with our vehicles for our kids etc. They stand by their product and their commitments are always long standing and not based on convenience. As an engineer I can say that Hyundai produces the most value and reliance compared to other manufactures and vehicles costing $20K more, without a doubt. Eddie Tourelle and Christina will go way beyond to keep their customers satisfied years beyond the purchase date. Glad for the opportunity to boost about excellent service because across all industries it is disappearing with the exception of North Park Hyundai. thanks again for looking after the Ponder family. Sincerely, Jim & Laurie Ponder

5.0

Our family has benefited tremendously from Eddie

Our family has benefited tremendously from Eddie Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car problems. Recently our 2018 Hyundai had an unexpected engine problem such that a replacement was required. Whether it was covered under warranty was highly questionable to me but definitely not to Ronald Oubre (Service Manager), and, Christina Sharp (Service Advisor). They leveraged their influence with Hyundai and pulled out all the stops to install a new engine at no cost. Who does that these days? Over the last 6 years I could give many other examples that the North Park team have helped with our vehicles for our kids etc. They stand by their product and their commitments are always long standing and not based on convenience. As an engineer I can say that Hyundai produces the most value and reliance compared to other manufactures and vehicles costing $20K more, without a doubt. Eddie Tourelle and Christina will go way beyond to keep their customers satisfied years beyond the purchase date. Glad for the opportunity to boost about excellent service because across all industries it is disappearing with the exception of North Park Hyundai. thanks again for looking after the Ponder family. Sincerely, Jim & Laurie Ponder

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Very professional and helpful.

Very professional and helpful. Performed my service of oil change, transmission flush along with a radiator flush in a timely manner.

5.0

Very professional and helpful.

Very professional and helpful. Performed my service of oil change, transmission flush along with a radiator flush in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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3.0

Bare minimum service .

Bare minimum service . First service oil change, oil change warning not reset and few other issues I asked to check were not checked.

3.0

Bare minimum service .

Bare minimum service . First service oil change, oil change warning not reset and few other issues I asked to check were not checked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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4.0

Good experience.

Good experience. The status app can use some work. The work was completed before the app stated the vehicle was completed or before someone could tell me over the phone that the vehicle was ready.

4.0

Good experience.

Good experience. The status app can use some work. The work was completed before the app stated the vehicle was completed or before someone could tell me over the phone that the vehicle was ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Service rep was very helpful on all issues I brought up.

Service rep was very helpful on all issues I brought up. Even when they could not fix it right then and there, he gave me specific instructions on how to fix it. Which I was able to do at home.

5.0

Service rep was very helpful on all issues I brought up.

Service rep was very helpful on all issues I brought up. Even when they could not fix it right then and there, he gave me specific instructions on how to fix it. Which I was able to do at home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great sales process!

Great sales process! Everything was easy and smooth. I would defbuy from them again and recommend them.

5.0

Great sales process!

Great sales process! Everything was easy and smooth. I would defbuy from them again and recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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3.0

I had a complaint and they were responsive.

I had a complaint and they were responsive. I appreciated that. I left there satisfied.

3.0

I had a complaint and they were responsive.

I had a complaint and they were responsive. I appreciated that. I left there satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Excellent service Super fast excellent service kept me

Excellent service Super fast excellent service kept me informed Super fast excellent service kept me informed Got my car back clean.

5.0

Excellent service Super fast excellent service kept me

Excellent service Super fast excellent service kept me informed Super fast excellent service kept me informed Got my car back clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

It is awesome as always I would never ever go any where

It is awesome as always I would never ever go any where else Thank you

5.0

It is awesome as always I would never ever go any where

It is awesome as always I would never ever go any where else Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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