Jim Coleman Nissan of Silver Spring

Infiniti Silver Spring is a great dealership and service location for Infiniti. The service staff and sales staff are professional and well skilled. They communicate well with customers and never waste your time, always cognizant that customers want to get in and out and also get great customer service. They nail it every time on all points!!!

Fabulous customer service. Lisa and Michael are kind, informative and patience. Truly enjoying my QX50!

I had a good experience with this dealership from test driving selected vehicle models to completing all financial agreements within the finance office. The sales consultant, general manager & finance manager were all welcoming and knowledgeable.

By far the one of the best car buying experience in my years of buying cars. From the get go, the team of Salesman were very professional. Terry Greer is one of the nicest and honest folks you will meet at the Dealer. Terrance and Tommy will go out of their way to make you feel and help close the deal, Mike Webb the GM is awesome guy with none of the shenanigans. He worked me and helped me walk out of the door with Big QX 80. These guys are truly good and honest folks.

Efficient and courteous service. Dealership is always neat and clean. Everyone is very friendly and customer oriented. I never have to wait long for my vehicle to be serviced.

I decided to make an inquiry on services that could be provided at Infiniti of Silver Spring today. I called and was greeted by Debra. She was friendly, patient, and represented the dealership with excellent customer service. Unfortunately, I cannot say the same after being transferred to Dennis in the Service department. As I began speaking to Dennis, he stated "come on, I stopped speaking with two customers to speak with you". At this point I decided to inform Dennis that I apologize for being an inconvenience to him and the call was ended. I understand that he was clearly frustrated with having multiple customers to assist at once, but there are many other ways to convey that he cannot devote his attention to another customer at that specific time. First impressions go a long way and I am very fortunate that there are multiple Infiniti dealerships in the DC metropolitan area.

Bought a car from Tommy was an excellent salesman, the staff here was also super friendly offered me beverages, and helped me through the entire process. Terry also helped a ton and got me an awesome rate!

Welcome back Irfan. I work in the hospital and it’s so amazing to know that I am able to come to Infiniti and get my service done with social distancing and not worry. Thanks to Irfan and the amazing service team I was able to rectify a problem with my routers. Thank you so muchhh Infiniti. I’m happy to be apart of this family.

fantastic service department,whole dealership shows they care about you as a person,not just a customer! Attitude isa great,cars come out clean,and if you make an appointment,you're in and out right on time!

Infiniti of Silver Spring has bailed me out in emergencies several times. Had it not been for them I would have been stranded and In dangers way. Thanks Mark, Ephron and Dennis. If I forgot you and you helped me, charge it to my head and not to my heart. God-bless you during this difficult time with the Corona pandemic.