Reviews
I had an outstanding experience working with Richard at
I had an outstanding experience working with Richard at Jim Coleman Nissan in Silver Spring! From the moment I walked in, he made the entire car-buying process smooth, transparent, and stress-free. Richard was professional, knowledgeable, and incredibly patient—he took the time to answer all of my questions and made sure I felt confident and comfortable with my purchase. What really stood out was his honesty and genuine desire to help me find the right vehicle that fit my needs and budget. There was no pressure, just great service and a positive attitude throughout. If you’re looking for someone trustworthy and easy to work with, I highly recommend asking for Richard. He truly made the difference in my experience!
I had an outstanding experience working with Richard at
I had an outstanding experience working with Richard at Jim Coleman Nissan in Silver Spring! From the moment I walked in, he made the entire car-buying process smooth, transparent, and stress-free. Richard was professional, knowledgeable, and incredibly patient—he took the time to answer all of my questions and made sure I felt confident and comfortable with my purchase. What really stood out was his honesty and genuine desire to help me find the right vehicle that fit my needs and budget. There was no pressure, just great service and a positive attitude throughout. If you’re looking for someone trustworthy and easy to work with, I highly recommend asking for Richard. He truly made the difference in my experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful.
Very helpful. Excellent service. Very professional! I always bring my car here anytime that it needs serviced. I’ve been going to Jim Coleman of Silver Spring since 2018. I’m always satisfied with their work.
Very helpful.
Very helpful. Excellent service. Very professional! I always bring my car here anytime that it needs serviced. I’ve been going to Jim Coleman of Silver Spring since 2018. I’m always satisfied with their work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Patrick, Thank you for taking the time to review our service department. I left you a voice message a short while ago to discuss your issues and to come up with a positive resolution. Our service team did not handle this situation in accordance to the standards set by the Jim Coleman Auto group. You are a valued longtime customer and we will do our very best to regain your trust. Please call us back at 301-890-2800
I hadn't made up my mind about buying a Nissan.
I hadn't made up my mind about buying a Nissan. I just wanted to check out a Pathfinder and compare it to other cars in the same category. But the quality of service provided by Mr. Kevin Escobar at Jim Coleman Nissan Silver Spring, from the appointment to the explanations about the car and the terms of purchase, was enough to make me decide to buy a Nissan. The dealer offered a fair discount on the vehicle, paid a fair price for my old car, and the interest rate was surprisingly. I believe it was a good deal for everyone. I recommend everyone to look for Jim Coleman Nissan Silver Spring to buy their next car.
I hadn't made up my mind about buying a Nissan.
I hadn't made up my mind about buying a Nissan. I just wanted to check out a Pathfinder and compare it to other cars in the same category. But the quality of service provided by Mr. Kevin Escobar at Jim Coleman Nissan Silver Spring, from the appointment to the explanations about the car and the terms of purchase, was enough to make me decide to buy a Nissan. The dealer offered a fair discount on the vehicle, paid a fair price for my old car, and the interest rate was surprisingly. I believe it was a good deal for everyone. I recommend everyone to look for Jim Coleman Nissan Silver Spring to buy their next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They are Very patient and informative.
They are Very patient and informative. They Helped explain anything I did not understand. And showed me cars I was interested in
They are Very patient and informative.
They are Very patient and informative. They Helped explain anything I did not understand. And showed me cars I was interested in
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Went so smoothly!
Went so smoothly! Good value. Especially loved the car wash. Advisor was very thorough and smart
Went so smoothly!
Went so smoothly! Good value. Especially loved the car wash. Advisor was very thorough and smart
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had such a great experience right from the onset.
I had such a great experience right from the onset. I had the pleasure of working with Kenneth Faukner who really went above and beyond. He listened to what I needed and made sure he customized his service to tailor to that. I felt like he truly cared and had my best interest at heart. David Zahraie with financing was also a great help. He took his time to explain everything and walk me through the financing options available. I love my car and will definitely recommend Jim Coleman Nissan of Silver Spring. Make sure to ask for Kenneth, you won't regret it.
I had such a great experience right from the onset.
I had such a great experience right from the onset. I had the pleasure of working with Kenneth Faukner who really went above and beyond. He listened to what I needed and made sure he customized his service to tailor to that. I felt like he truly cared and had my best interest at heart. David Zahraie with financing was also a great help. He took his time to explain everything and walk me through the financing options available. I love my car and will definitely recommend Jim Coleman Nissan of Silver Spring. Make sure to ask for Kenneth, you won't regret it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service is fast and advisor is very helpful.
Service is fast and advisor is very helpful. Parts department guy very helpful too. Good service.
Service is fast and advisor is very helpful.
Service is fast and advisor is very helpful. Parts department guy very helpful too. Good service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am always treated very well and very professional 👌.
I am always treated very well and very professional 👌. I like the way they keep me in form while working on it.
I am always treated very well and very professional 👌.
I am always treated very well and very professional 👌. I like the way they keep me in form while working on it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I paid for an unnecessary repair of front axle.
I paid for an unnecessary repair of front axle. The noise was identified incorrectly as a damage but the noise was still there even after the replacement of front axle. The problem was with tires that had 2 different kinds. Nissan must refund the money for doing an unnecessary axle replacement that was wrongfully identified as the cause for the noise I complained.
I paid for an unnecessary repair of front axle.
I paid for an unnecessary repair of front axle. The noise was identified incorrectly as a damage but the noise was still there even after the replacement of front axle. The problem was with tires that had 2 different kinds. Nissan must refund the money for doing an unnecessary axle replacement that was wrongfully identified as the cause for the noise I complained.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon Naushad. Thank you for taking the time to give a review of your experience with our service department. Unfortunately we're unable to look up your profile in our database. Please call and ask for Service Director Roy Ucanda at Nissan of Silver Spring to discuss options. You can reach us at 301-890-2800. We look forward to hearing from you.
The Toyota dealership is better.
The Toyota dealership is better. I came in with no warning lights and less than 2 miles away a warning light came on
The Toyota dealership is better.
The Toyota dealership is better. I came in with no warning lights and less than 2 miles away a warning light came on
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair