Auto Barn LLC Hours
Our mission here at Auto Barn LLC is to provide the best car buying experience in the Industry. Our completely non-commi
ssion staff is here to make sure that the best interests of our customers are met no matter what the situation may be. With one of the largest all-indoor automotive showroom and service facility in the Southeast, we provide an easy, convenient, and most importantly cost efficient customer experience that is designed to save our customers countless hours and dollars.
"We Stable Thoroughbreds"
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Where do I even begin? I worked with Travis for approximately 2 weeks trying to get things in order to purchase a truck. I have never had to light a fire... under a salesman's butt to get him to do their job. I did with Travis. He would not return texts and his cell phone voicemail was full so I couldn't leave him a message. When I'd call the office he was in a meeting or unable to talk. When I finally was able to reach him he only had seconds to talk. He finally got my credit union all the information they needed to process the loan and I made an appointment with him on a Saturday to purchase their truck and trade mine. I drove approximately 4 hours to the business only to meet Travis and for him to tell me he forgot I was coming and the truck was not available as it was getting an oil and fuel leak repaired in another city. Travis told me it would be ready on Monday. I told Travis he could keep the truck as I was no longer interested. I told him how frustrating this was and he shrugged his shoulders and said, "I dont know what to tell you." It was clear Travis did not respect my time. Travis is very incompetent and I'm not sure how he became a manager. This is by far the WORST experience I have ever had trying to purchase an automobile. I would strongly recommend shopping elsewhere. If every customer was treated the way I was they wouldn't have a business. The reason I gave them 1 star is because I could not post this review unless I did so, but 1 star is too generous.
Very professional all around. Nice diesel performance center in warehouse, offer custom tunes and very high quality service. Everything always looks professionally... done as well as in a timely manner.
Great service. I received instant feedback from my reply. Serivice was fast and great. I would definitely recommend to my friends. I left a message amd... a representative called me immediately.
Manager Travis and Employees denied me the number of owner to file a complaint on behalf of poor customer service. Towards the end of April I called Auto... Barn LLC inquiring about a truck. The young man that answered the phone was very rude. He did not want to even give me pricing over the phone. I told him that I can come to him, he told be that I better get there before they closed because he has a life too. Needless to say I call back and speak to the manager and he tells me heard the whole conversation and dismissed me. Because was interested very much in the truck I left my job early to see it. When I arrived no one greeted me. I went into the office and no one came out even after I called out for help. I walked around the lot for about 20 minutes and I asked a mechanic to help me out. He reached out to the sales people and included my name, which I had already told them. Because of this the salesman and manager both stated that they were to busy to help me. So the mechanic took me for a test drive. I called the manager Travis and he did not see a problem with what happened. I told him that as a customer I was highly offended that no one on his sales team even acknowledged that I was there. I also touched back on our previous conversation and he still didn't recognized that they did anything wrong. I asked him for the owners information because I needed to speak to someone over him. He refused to give me that information. On May 2, 2019 I decided to give the establishment a fresh start and I called them again and asked for Travis the Manager. He was a little less rude and a little more helpful than the last time we spoke. I asked for some numbers pertaining to the vehicle that I was interested in. I told him to keep me posted and he offered his cell phone number. Since I had not heard back from Travis and I texted him on June 16 inquiring on the truck that was still available for sale, no answer. I texted again on the 17th and Travis was very rude and again told me that I was my offer was unreasonable and that I again was wasting his very limited time. All this because I was negotiating a price to a truck that has been sitting on their lot for a month. At this time I let him no that that was no way to speak to a potential customer and that I would not be needing his services. I have looked up this establishment and the reviews are horrible and I believe the owner should know about this. It is horrible how they have been treating customers. If I could give them a zero I would!!! Wrote the BBB and the owner still hasn’t responded and these unprofessional representatives are still mistreating customers. People do not get bamboozled by this guys.
Honestly was skeptical as a younger woman trying to buy a car, but these guys were nothing but kind and informative. The guy worked hard to find a lender... that would give me the best rate, even negotiated for about 10 minutes talking this lender down while I was sitting in his office. No complaints what so ever. Satisfied customer over here!
For the life of me I cannot fathom why anyone would go online and badmouth such a nice place to buy a new car. Walked into their new warehouse today and... was completely breathless. Very nice and friendly employees, all of them very willing to help you get into a good car at a fantastic value. The financing was such a breeze compared to the suit and tie dealerships, never felt pressured into a certain car. They asked me exactly what I would be using the car for and put me into a nice newer and fuel efficient diesel hatchback Audi, perfect for hauling kids, hauling groceries and hauling xxx! All jokes set aside this is a real great company who appreciates your business and makes you feel like a VIP throughout the whole process. I'll be back to get a nice truck when the time is right.
Very friendly and very knowledgeable staff. I was very impressed with their inventory and they usually keep a wide array of some pretty well kept vehicles... in stock at all times. The financing was so smooth and easy compared to the typical dealerships, they got me out of there in less than an hour. Plus nothing beats someone who works hard to get you the best deal possible with their lenders and genuinely appreciates your business.
First off, this place is so clean aand the employees know how to do their jobs! I went in to buy myself a car and when I did, every single person helped... me and answered all my questions. Not one time did I feel rushed like at other dealers. When I found my car they insured me on all the financials and actually sat down and really talked to me! They treated me more than a customer, they treated me like family.
Had a great experience here. The buying process was quick, and the workers are wonderful. The car was as advertised. I will definitely be back in the future.
BAD BUSINESS!!! bought a pair of seadoo's, sent Jason/ Travis $ 500.00 as a down payment they greed on the final cost and the following day Jason sent... me a message that they had sold them for more money that my deal was cancel and that it was "TO BAD " nothing they could do. I had made plans and waisted a hole week on these CLOWNS!!! BE CAREFULL !!!
This is not only a misrepresentation of a situation, but this review is referring to a private sale of a recreational vehicle that has nothing to do w...ith Auto Barn LLC. Please remove this review as it is completely irrelevant to our company.