Coast Nissan

POOR CUSTOMER SERVICE They do not answer a phone or keep appointments The entire staff should be fired

Don’t buy a car from this dealer! They will make promises and not keep them. They will charge you for extras that you don’t need. Chet is the worst person to work with and will ghost you when you ask for something he doesn’t want to do.

Perfect experience will definitely refer this dealership and will come back in the future!

I am expressing my thoughts and opinions on my recent purchase of a 2023 Nissan Pathfinder SL from your dealership. I am pretty pleased with my purchase and the entire purchasing procedure. The personnel at the dealership was kind and knowledgeable from the minute I arrived, making the transaction simple and stress-free. They spent the time necessary to answer my questions and give me all the information I required to make an informed decision.

The midsize SUV Nissan Murano from 2023 has a lot of amazing upgrades and amenities. It boasts a sleek, contemporary exterior that draws attention. The redesigned front grille has a more sportier appearance than the one before it. Stepping inside, the cabin is roomy and cozy, offering enough of space for the driver and passengers. Long trips are made more comfortable by the sturdy and soft chairs. The infotainment system on the dashboard is user-friendly and well-designed, making it simple to operate. The 2023 Nissan Murano's powerful 3.5-liter V6 engine offers a refined and comfortable driving experience. Excellent acceleration is provided by the engine's flawless cooperation with a continuously variable gearbox (CVT).

I recently visited Coast Nissan, and I was impressed with their friendly and welcoming atmosphere. The staff was knowledgeable, professional, and eager to assist me in finding the perfect car. The 2023 Nissan Rogue S caught my eye on their website, and I was not disappointed when I saw it in person. This SUV is a perfect blend of style and functionality, with a sleek exterior design and a spacious interior that is perfect for long drives or running errands around town. The advanced features, such as the infotainment system and driver assistance technology, also make driving more enjoyable and safer. What impressed me most about Coast Nissan was their focus on customer satisfaction. They take the time to listen to your needs and offer personalized guidance throughout the car-buying process. Their team of experts is always available to answer any questions you may have, and they make sure that you're satisfied with your purchase. I highly recommend Coast Nissan to anyone searching for a new or used car. Their exceptional customer service, quality vehicles, and dedication to your satisfaction make them a top dealership in San Luis Obispo. And if you're in the market for an SUV, the 2023 Nissan Rogue S is definitely worth considering!

Rock bottom experience here. The sales dept over-sells everything and then the service dept cannot deliver. They blame the problems on employees who are no longer there but it obviously poor management. Recently I brought my 2017 Mazda (purchased at Coast Nissan in 2020) in for a routine service. When I bought my car at Coast Nissan, the sales guy sold me on a scam VIP package that included cleaning the car at every visit. DON'T be stupid like me and buy this. They do this for everyone and do a terrible job. Got my service done, including tire rotation. When I went to pick it up, car was running and the service guy said I might be having a battery problem. Car wasn't cleaned as promised (as usual) and I took the car home. It was leaking oil so I had to bring it back - they said the filter was defective so they fixed it. But it gets worse. My car started making weird noises - sounded like it was coming from the wheel but the tires had air. I took it to another mechanic because I have ZERO faith in Coast Nissan. The shop I took it to asked me if my tires were rotated recently. Yes, they were at Coast Nissan. ALL THE WHEELS WERE LOOSE because they only hand-tightened the screws. They didn't torque them down. Coast Nissan could have caused a huge car accident. The mechanic said I was so lucky I wasn't in an accident. He was shocked. Oh and my brakes were metal to metal. They had been squeaking and I asked Coast Nissan about that too and they said it wasn't a problem - they just sometimes do that. The incompetence is appalling and dangerous. I called and left a complaint and, of course, no one called me back. I'm sure the manager will comment here that customer service is very important to them but it is xx -- I tried to reach the manager -- everyone knew what bad service I received and he never bothered to call. They only care about sales. Terrible business.

At first I thought it was just bad service but after my last visit (which will definitely be my last) I realize they are actually negligent After Angel convinced me to give their Service Dept another chance, I brought my 2017 Mazda in for a routine service. When I bought my car at Coast Nissan, the sales guy sold me on a scam VIP package that included cleaning the car at every visit. DON'T be stupid like me and buy this. They do this for everyone and do a terrible job. Got my service done, including tire rotation. When I went to pick it up, car was running and the service guy said I might be having a battery problem. Car wasn't cleaned (as usual) and I took the car home. It was leaking oil so I had to bring it back - they said the filter was defective so they fixed it. But it gets worse. My car started making weird noises - sounded like it was coming from the wheel but the tires had air. I took it to another mechanic because I have ZERO faith in Coast Nissan. The shop I took it to asked me if my tires were rotated recently. Yes, they were at Coast Nissan. ALL THE WHEELS WERE LOOSE because they only hand-tightened the screws. They didn't torque them down. Coast Nissan could have caused a huge car accident. The mechanic said I was so lucky I wasn't in an accident. He was shocked. Oh and my brakes were metal to metal. They had been squeaking and I asked Coast Nissan about that too and they said it wasn't a problem - they just sometimes do that. The incompetence is appalling and dangerous. I called and left a complaint and, of course, no one called me back. I'm sure the manager will comment here that customer service is very important to them but it is xx -- I tried to reach the manager -- everyone knew what bad service I received and he never bothered to call. They only care about sales. Terrible business.

Jessie and the staff were amazing from beginning to end.

Chet was amazing to work with. He did everything he could do to get me what I wanted with reasonable payments.