Coast Nissan Hours
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Read all of this. I have had many visits to Coast Nissan over the years for various reasons but nothing tops this latest visit. On February 14th I finally... took my Altima in for a recall. The visit was scheduled and drop it off and wait in the lobby. About 4 hours later the service desk got me and told me that during the update on the ECM the ECM broke. (I waited 4 hours for that). He also stated that they do not have a replacement and would have to order one and should arrive in 3 days (Monday). They gave me a horrendous loaner car that seemed to be made with 1990s parts,(seriously why does a 2019 vehicle have no electric windows and no electric locks). Monday came and no news, Tuesday came no news so I decided to call and see what's up. Greg answered the phone and said "sorry but the part hasn't arrived yet, should be here Friday". "Oh and you have to start paying for the loaner as your warranty only covers 5 days". I argued that I cannot be responsible for issues arising from a recall and that I won't be paying for the loaner as it was not my fault during the recall the ECM broke because of your service techs. He then told me that the ECM didn't break that the update did was rejected. I guess he forgot that he told me that it "fried" and the car can't even start. I attempted to call the GM and his mail box was full (I guess he gets many calls), since I didn't reach him I left a message with the nice woman who answered the phone. He never called me back. A day later Greg called and let me know I can keep the loaner no charge until the work is done. Thank you. Friday comes and goes its now Tuesday again with no news. I call and speak to Greg who tells me again the part has not arrived, we don't know when it'll arrive. I ask, don't you get tracking info? He said Nissan doesn't do tracking (Seriously?!). So I wait.... its Thursday the 27th (nearly 2 weeks later) I pick up the car. Looks fine, I paid for the oil change and leave. The car is different, the AC took 10 minutes to turn on and slowly get cool. I try to turn on the cruise control and it doesn't work and then a collision warning light turns on. I give Greg a call who tells me "That sounds like a front collision sensor needs calibration, that happens sometimes when the ECM gets updated and it's not compatible with the new update". "Oh, we can't do that here you'll have to go to Santa Maria (nearly 100 miles from my home). I ask, since the recall caused this issue and would not have otherwise happened on its own I won't be financially responsible for this correct? Greg "that's not correct, if it's issue I think it is you'll need to pay for it". At this point I'm upset as this entire experience has been horrible. I begin to argue the point again that if the recall caused the issue, the recall should encompass this calibration as well as it would have never happened if I didn't take it in for an update which turned into a new ecm which now rejects the front collision sensor. He again says no, I'll have to pay for it. He also stated it was test driven and I don't believe they did. If they did they would have tried the cruise and in turn found it not working and would have informed me or fixed it. To summarize, this Nissan dealership is not to be trusted, they do not take responsibility for their mistakes and will try to get every dollar possible out of you. As of now this issue is unresolved and I sincerely hope the GM Mr Mike Cuneo takes up this issue and makes it right. I paid 40K for this car here at this dealer and to be treated this way is absolutely horrific. Stay away from Coast Nissan. *Update now the car has over heated and engine stalled, on the hook for the tow and who knows what else they will claim they aren't responsible for . Never happened until after it was serviced.
they are rude and do not know how to treat people especially the mechanic issac and the service manager not any better never go back
Long story short went to trade in my car, salesman say congrats u just bought a new car. Only to have someone come 20 min. Latter to say I didn't qualify.only... to find out that my finance Co. Had made me a offer which no one even told me about. Only to find out a few days ago in a letter The offer had expired. . They screwed me DON'T GO THERE. .
I wish I could have given this place a raving review but unfortunately due to a series of events things have gone sour. I was told upon signing and reassured... that the automobile was equipped with a backup camera Bluetooth and GPS none of which we're true I realize it's my responsibility as a consumer to check so that's on me but they shouldn't lie The main reason I am upset is because I was explicitly told I would get two years of registration due to the fact the car was going to expire soon after I drove it off the lot now a year in a few months later I'm told they said no such thing Unfortunately they go through employees like a revolving door I just wish they would make it right and do what they promised. ( will revise review if things improve)
I called ahead to ask about a car they had listed online. They said they had it and it would be out front waiting for me when I got there. I drove 30 minutes... and spent another 15-20 being walked in circles and shown every other car they had but the one I specifically came for. Turns out they didn’t have it at all. I was flat out lied to and they seemed shocked when I told them I didn’t want to see their other cars and didn’t appreciate having my time wasted like that. Complete bait and switch.
Buster is an amazing salesman so professional & friendly, it was a pleasure. Can't wait to do business with him again. Best in town that's forsure!!!!!
Buster was a great sales consultant. He was friendly, knowledgeable, patient, and had a great personality. I would definitely come back to Coast Nissan... and would want to work with him, again.
Zach was super friendly, jogged out to greet us, showed us the specific cars we asked. Had a short talk, decided to do a test drive. Zach listened to everything... we asked, answered questions, and was polite and interested in getting to know us and meet our needs. We did end up buying a nice used car with extended care package. We're exceedingly pleased with our purchase and follow up. Ryan was very easy going and no pressure on financial stuff. He seemed to want to make us happy, more than making a sale.
Walked in not knowing what exactly I wanted in a car, Zach helped me put together a list of cars that would be best for me. Find the right car that I loved... was made really simple, plus Zach was more excited that I found a car that fit me than I was lol He cares and listens to what you're looking for.
Everyone that helped us did an exceptional job! Top level customer service, very helpful and made sure we were happy and comfortable at every step.