Saw the exact model of car I was looking for although it was automatic transmission and it was listed as manual, not a huge deal because it had paddle... shifters but after calling multiple times and speaking with Bill and a few others I felt like they didn't really care about me or selling me a car. Very nonchalant attitude. They talked to me like I was a child who has no knowledge of cars, loans, or credit. Saw from the pictures that the check engine light was on, was told it was just lights from the key being in accessory... however the car was clearly on and idling and no other lights were on. Further on going with financing and a possible trade in I felt very disrespected and talked down to. The car itself was listed way above KBB and they tried to offer me below KBB value for my trade in. Tried to basically rob me for my trade in and still ask for a $4,000 down payment...plus the full price of the car. I told them not to run my credit more than twice, turns out they ran it 5 times. I fully regret even calling them at all..
To be honest, I had my negative assumptions and reservations about small used car dealerships, but that quickly changed after meeting Kyle at Bay Luxury... Autos. I told him the amount i was pre-approved for and how much I knew my trade in was worth. I made him aware that I knew the vehicle I wanted to finance was a little out of my price range but hoped he could work with me. Much to my surprise, he not only agreed about how much my trade in was worth but then offered more for it. No other dealer I've ever dealt with had ever done that. Then he dropped the price of the vehicle I wanted (That was already priced competitively) so that I could afford it. After that, Kyle informed me that my pre-approved interest rate was going down .5% because of the now lower price of the vehicle. Mind you, this all took place in about 15 minutes. It normally takes me hours of negotiating to get a dealer to agree to pay a decent price for a trade in, much less drop price and interest rate. On top of all that, I was informed a that the vehicle would be washed and I could bring it back anytime within the year and get a 1 time complimentary detail of my vehicle. I was floored by the ease and quick nature of my experience, but also impressed by the friendly, No hassle, laid back people I met. 5 stars and definitely recommend to anyone looking for a relaxed, easy car buying experience.
I've bought 3-4 cars and have dealt with many Dealerships in the last 10yrs and Bay Luxury Auto is by far the best encounter i've ever had out of all of... them. Very helpful and courteous. I am now a proud owner of a Infinity Fx35 thanks to Kyle at Bay Luxury Autos.
Cars were priced pretty well, customer service was prompt and welcoming, cars were mainly high end with high middle end quality cars as well, service was... timed sufficiently, buying experience was quick and painless, staff was friendly and eager to help. I would buy a car or have another car serviced from here if I didn't live 3+ hours away. Well worth the drive to pick up my really clean new car!