[{"id":443575,"firstName":"Rick","lastName":"Kazanjian","titleText":"Service Advisor","emailTxt":"rick.kazanjian@volvooftempe.com","combinedEmpAvgRatingNbr":3.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/536e27c4fe97.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":443574,"firstName":"Jason","lastName":"Hair","titleText":"Service & Parts Director","shortBioText":"I am originally from Phoenix Arizona and started my career in the auto industry in 2003. I've always had a passion for working on and restoring classic cars. I have two children ages 2 and 5 as well as two dogs (a chihuahua and a yorkie/bichon mix). I chose to work for Volvo because of the safety factor and the technology product line is extremely intriguing. Above all, Volvo customers are a friendly group of people who truly love their cars and that's why I've enjoyed working for Volvo Cars Gilbert.","emailTxt":"jason.hair@volvooftempe.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/2d7d2390ff3d.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":443568,"personPtyId":37448393,"firstName":"Kevin","lastName":"Wallace","titleText":"Product Specialist","emailTxt":"kevin.wallace@volvooftempe.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/00bf58c46c12.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478821,"firstName":"Michael","lastName":"Uchida","titleText":"Service Adviser","shortBioText":"I was born and raised in the Windy City (Chicago). Moved to SoCal in 1986 and now a new resident of Arizona. My wife of 26 years and I enjoy playing golf. We have a son, 24 years old, who resides and works in Portland, Oregon. We have two Shitzu\u001as, Sami and Momo.\r\nI\u001ave been on the aftersales part of the auto industry for going on 37 years.\r\nI started with the awesome Volvo brand in 1992, the inception of the 850 model. Been witness to a lot of transition, Volvo is the worlds safest vehicle and continues to be the leader of safety technology.","emailTxt":"Michael.Uchida@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":443567,"personPtyId":37448369,"firstName":"Shawn","lastName":"Cleghorn","titleText":"Finance","emailTxt":"shawn.cleghorn@volvooftempe.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/b4fe80b4b257.jpg","drDealerId":38384,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"788918400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":494512,"firstName":"Ana","lastName":"Smith","titleText":"Receptionist","shortBioText":"I have lived in Arizona all my life and I have been involved in the auto industry since 2016. Outside of work, I am either attending classes or spending time with my family. I typically enjoy reading various medium of literature, spoiling my dogs, and exploring new adventures within my state.","emailTxt":"ana.smith@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8d21b2620d04.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":494508,"firstName":"Cathy","lastName":"Schile","titleText":"Warranty Administrator","shortBioText":"I enjoy working at Volvo Cars Gilbert and I have been driving Volvo's for over 20 years. I love my Volvo's!","emailTxt":"catherine.schile@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c8216ea76f03.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":532052,"personPtyId":47906231,"firstName":"Dan","lastName":"Hollingsworth","titleText":"Parts Specialist","emailTxt":"daniel.hollingsworth@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d6a2bab7039f.jpg","drDealerId":38384,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"965088000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":521969,"personPtyId":43190781,"firstName":"Joshua","lastName":"Zaret","titleText":"Sales Manager","emailTxt":"joshua.zaret@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/79b216865f24.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547977,"firstName":"Kevin","lastName":"Sproul","titleText":"Product Specialist","shortBioText":"I'm originally from the Bay Area, but moved to Orlando, FL then to Milford, PA and now recently to lovely Gilbert, AZ. A stay at home dad for over a decade raising 2 kids, I am returning to my automotive sales roots. I consider myself a gearhead and enjoy watching old British Touring Car racing (check out Jan Lammers in his Volvo 850 Estate!) and wrenching on cars/motorcycles/bikes. The Volvo brand holds a special place for me since that was the car I learned to drive in! That silver 240 wagon took a lickin' but kept on tickin'. I look forward to helping customers find their special Volvo that fills all their needs and wants with Volvo's unique blend of style and safety.","emailTxt":"kevin.sproul@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b72cddb257f6.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532051,"personPtyId":47974304,"firstName":"Kim","lastName":"Knorr","titleText":"Product Specialist","emailTxt":"kim.knorr@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/1a091d1a38d8.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":471607,"firstName":"Michael","lastName":"Debartolo","titleText":"Service Advisor","shortBioText":"I am originally from North Hollywood, California and have been living in Arizona for 3 years. I have been in the auto industry for 19 years where I worked in Beverly Hills and met a lot of famous people! I have 3 kids (Lissetth, Anthony and Allysson) and we have 2 Shi-poos named Paws and Beckham. In my spare time I enjoy playing video games and watching the New York Giants play football.","emailTxt":"Michael.Debartolo@shopsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/05f75f65bb52.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547981,"firstName":"Nuoy","lastName":"Converse","titleText":"Internet Product Specialist","emailTxt":"nuoy.converser@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/5dc2bfa8111d.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494511,"firstName":"Raphaela","lastName":"Mangum","titleText":"Receptionist","shortBioText":"I am originally from Frankfurt, Germany. In 2013, my husband and I moved to Chandler Arizona. I have been a part of the Volvo brand since July 2017. Outside of work I love to create new memories with my husband, our daughter and our English Bulldog Gus.","emailTxt":"raphaela.mangum@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/bcf57528c8d6.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":443572,"firstName":"Sandra","lastName":"Mitchell","titleText":"Product Specialist","emailTxt":"sandra.mitchell@volvooftempe.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d82246003d81.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478820,"personPtyId":40986175,"firstName":"Tanner","lastName":"Everson","titleText":"Internet Product Specialist","shortBioText":"My family and I moved to Arizona at the end of 2017. We have been vacationing in the Valley for several years and finally got the opportunity to live here full time. I have been in the automotive industry since 2012. When I\u001am not working I enjoy baseball games and spending time with my wife and kids doing anything outdoors.","emailTxt":"tanner.everson@volvocarsgilbert.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38384,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Volvo Cars Gilbert

Service

Oil, Filter Change

$49.95 and up*

Wheel Alignment (AWD)

$99.99 and up*

Multi-Point Inspection

Complimentary

Wheel Alignment (4WD)

$99.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
261 lifetime reviews. Includes reviews of Volvo Cars Gilbert from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 18, 2018

    Purchasing was easy and not high pressure. Kim Knorr was great to worth with. I was able to leave and think about it overnight without the pressure.... I???m very detailed and this allowed me to work it through in my head. The location is beautiful and my car is fantastic as well with a great warranty because it was certified Pre-Owned. Pleasantly surprised with Volvo as a brand honestly.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volvo Cars Gilbert

    Thank you for sharing your positive experience with Volvo Cars Gilbert! The Volvo brand and product is fanatic, and we know you will enjoy your vehicl...e. We look forward to servicing you through our service department and providing you with exceptional customer service.

  • 5.0 out of 5
    June 15, 2018

    Without question the best car buying experience I've ever had. I've purchased 3 Mercedes and an Audi plus other brands. Kevin Wallace was the... best most professional, warm, experienced sales person. No pressure, only customer focus. He went above and beyond. I drive 30+ miles to this dealer. Best Volvo dealer in the Valley.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kevin Wallace

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    June 12, 2018

    Great dealer. no presure. very knowledgeable. i would say the best new car buying experience i have ever had. Kevin was the best salesperson. Came for... one and bought 2

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Kazanjian

    Service Advisor

    (3.5) 6 reviews

    Kevin Wallace

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    May 8, 2018

    I just had my new Volvo XC60 in for a minor warranty repair. My service advisor did an excellent job of handling the issue and keeping me informed of the... progress on my vehicle. II would highly recommend Volvo Gilbert for any service or maintenance work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2018

    I just had the best experience ever when purchasing my new Volvo. I have never owned a Volvo before, but I will be a Volvo person now!! I have had Lexus,... BMW, Cadillac, Lincoln, Ford, Honda and I trade my cars every 2 years. This dealer was the best!!! Kevin (my salesperson) was very nice and no pressure, Dan (the manager) was very helpful and wanted to give me the best deal. Rick (service) is very nice and gets things ordered and done quickly. I highly recommend!!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Kazanjian

    Service Advisor

    (3.5) 6 reviews

    Kevin Wallace

    Product Specialist

    NOT RATED

    Shawn Cleghorn

    Finance

    NOT RATED

  • 1.4 out of 5
    March 7, 2018

    My wife and I have been driving Volvos for almost 30-years and we currently own 3 and every since this dealership moved from Tempe to Gilbert we have received... the worst service ever! The service advisor misinformed me about the repairs on my last visit and proceeded to treat me rudely after I found out that certain things that I had asked to be repaired were not. I have had my vehicle in 3X in a row for shifter problems and after each time they said it was fixed and returned it to me it was worse than it was before and yet they just want to put the blame on my vehicles mileage and wear and tear and they will not take any responsibility for the fact that they never fixed the entire issue properly the first, second or third time and then they give me a list of other repairs that my vehicle needs and because I couldn't afford to get them all done they actually shamed me for it and tried to tell me that was the reason why vehicle didn't function properly but yet as I mentioned above, they couldn't even properly repair the things that I asked them to fix!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volvo Cars Gilbert

    Hi Roy I've been informed that you came in to have your vehicle serviced and Rick provided you with a repair quote. Your vehicle is 13 years old and h...as 200,000 miles currently. We understand we have been working on your vehicle for quite some time, however you have declined a good amount of work needed to maintain your vehicle the past several visits. Due to this, the current repairs on your Volvo greatly exceed the value of your car. Since you only opted to have the starter replaced and no other repairs done to the vehicle, we would be happy to work something out with you if you are willing to get the work done that is necessary. Please reach our to our service manager Jason Hair so that he may better assist you. Thank you!


    Worked with:
    Rick Kazanjian

    Service Advisor

    (3.5) 6 reviews

  • 4.8 out of 5
    March 3, 2018

    Excellent service from Mike. He inspected the vehicle and explained what needed to be done and what did not have to be done. He stayed with the quote.... The work performed by the mechanic was great. Very pleased.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Uchida

    Service Adviser

    NOT RATED

  • 1.0 out of 5
    February 23, 2018

    I had brought my 2008 Volvo C70 in for service when my "check engine" light came on. When I initially came in with the problem, they were supposedly fixed... it and the light came back on by the time I had gotten home. I took the car back again, again, again and again to correct the problem, which took over 3 months with letters including Volvo of North America and eventually a letter from my attorney to see that I was serious. In the course of all of this, they had damaged the vents to my AC. They also broke the caps on my front bumper that would cover the wiper for the headlights. Never again will I subject myself their poor customer service.

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Hair

    Service & Parts Director

    NOT RATED

  • 5.0 out of 5
    January 6, 2018

    The dealership was very clean / modern. Easy to work with staff. Buying process was very simple and modern. Nothing but good things to say about the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2018

    It was easy to make an appointment appointment. It went very well. Hans was very knowledgeable and helpful. All in all a great experience. Thanks!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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