Automotive Connection

Alina was great, she got me in the car I wanted with no hassle at all, I would definitely recommend coming in to see her if you're in need of car

We bought a 2016 Mitsubishi Outlander from this dealership for $10k. The vehicle had issues, including a hanging interior piece, sticky A/C buttons, exposed ceiling wires, and a rear door that wouldn't stay open. We were promised repairs by Thursday but found out on Saturday that the wrong parts had been ordered from eBay, so the rear door issue wasn't fixed. While transferring our belongings, a salesperson named Tyler tried to steal our vape device. Then, less than an hour after my wife and daughter drove off, they were locked out because the dealership didn’t provide a working key for the doors. When confronted, the dealership tried to blame us, despite their so-called "100 point inspection." We requested a full inspection, but they argued and said we'd have to wait until Monday to speak with the owner. Over the weekend, we decided to return the car and were charged a $500 restocking fee. This dealership is dishonest and lacks any sense of customer service. Avoid them at all costs!

I'm happy with my car!! Customer service was great. The vehicle process and financing was easy!!

Came from atlanta to Ohio to buy this car was very nervous but was assured everything will be fine and it was I had a great experience.

Exemplary customer service! 👌 Tyler is very knowledgeable and friendly creating a relaxed experience in what typically can be a stressful situation. Thank you so much!

Alina was very helpful and friendly best experience we have ever had purchasing a vehicle! Quick and friendly! I highly recommend this place and be sure to ask for Alina

Nice and understanding staff. Great communication and service. When things didn’t work out staff was helpful to give other options.

Kennzah was awesome definitely a blessing to me very nice an respectful I will recommend her to anybody

Fully recommend Work With Alina She Helped me to find a great car for flexible payment !!!

SCAMMER ALERT!!!! BUYER BEWARE!!! My story is typical of the ones listed here already. They are shady, slimy, and just outright liars. My wife and I live an hour from this dealership (use that term loosely) and we called beforehand to schedule an appointment to see a car we were interested in. Before visiting the dealership, we asked all the typical questions--condition, past issues, vehicle history, etc. We were, of course, told that the vehicle is in perfect condition with NO issues. My wife and I were excited since we were looking for this very model and make car (hate we found it with these scammers). We made the trip to the dealership and right away the lies surfaced. Immediately we were told the car was not ready and that the check engine light was on. The salesman asked me if the check engine light being on was a deal breaker. I should have known from that statement that the salesman was pure slime. Anyway, I, of course, said yes, that was a dealbreaker. He takes us inside to his desk and we sit there for an hour or so. He came back and told us the issue hadn't been resolved and wanted to know if we wanted to come back since I needed to get to work. I asked if the issue was serious and he said, no that the mechanic was busy and would be getting to it as soon as possible. This was on a Friday. We rescheduled to come back on Monday. Well, Monday rolls around and we make it the hour drive back to the dealership and here is where the lies, deception, fraud, and scam start. The clueless lady in the front desk (finance, secretary, scammer lady) told us that they were looking into whether bad gas was in the vehicle. This was enough for us to walk!!! Immediately the salesman came to us and told us that NO the story with the bad gas was not the issue. I asked them what was the issue. It was at this point that the mechanic was telling the salesman that he VISUALLY SAW the pcv valve had a crack and that was what was causing the issue with the car. I asked if he was sure the issue with the check engine light was because of a cracked valve. The mechanic replied back with, "Yes, 100%." I doubled down and asked again, "Are you sure the issue is with the crack Pcv valve that YOU physically saw?" He replied back with the same LIE, "Yes, 100%." This was after we had been at the dealership for a few hours and were starting to not trust them at all. So, we were rolling video when we were talking with the mechanic and we had him on video lying to us. Since he said he physically saw the crack in the pcv valve we madeoccurred the decision to purchase the vehicle and just take care of that through our mechanic. The AS IS condition we were told was a lie. Simply a lie. There are no other words to use. How do we know he lied to us? Well, let me just say that when we got our car to our mechanic the lies unfolded like a set of bad bedsheets. The only way to see the PCV valve on this car (2012 Porsche Cayenne S) is to remove the supercharger. The supercharger had NEVER been removed until my mechanic took it off. How did the dealership mechanic see a crack in the pcv valve if the supercharger was never removed? Well, he didn't see it. He lied. Once the supercharger was removed and the PCV valve exposed, guess what? There was NO crack in the valve. The valve was completely fine! We had other work done chasing this dealership's lies and it ended up costing us around $3,600+ and the car is still not complete. This total does not include attorney fees, court costs, and other expenses accurred based on their lies. We have reached out to our bank, State DA's office (the dealership has TONS of complaints with the DA's office), and the BBB. We are also reaching out to other dealerships that do direct business with them and letting them know ours and other's experiences. If you have an experience with them reach out to me at fighting the tyranny at gmail and let me know.