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Meet Kerri Pacheco

Kerri Pacheco headshot
Vice President and General Manager
(15 reviews)

Reviews

Rachel Santos made the entire process enjoyable.

Rachel Santos made the entire process enjoyable. She understood our needs as a family and found the perfect vehicle to match. Carlos Batista was knowledgeable and explained my car's new features and functionality effortlessly. Additionally, Stephaine Martinelli effectively communicated the services needed for my new vehicle and ensured maintenance promptly. Thank you, team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru Middlebury. Please don't hesitate to reach out if there's anything additional we can do for you.

I absolutely LOVE my Premier '24 Outback Touring XT!

I absolutely LOVE my Premier '24 Outback Touring XT! I also LOVED the overall buying experience from Premier. Mike LaRovera's demo of the Outback (even when I said I know more about it than he did) was the BEST I’ve experienced as a buyer of any car in the last 40 years. Mike’s demeanor is so genuine and personable, HE ADDS VALUE for your customers. Mike explains all of those things that make your car special that you DON"T SEE. The buying expierience was win-win. I wanted to save some money, and dealers need to make a reasonable profit so they have cars to sell. They didn't play games and presented a very reasonable offer. We tweaked it once, and that was it. Done deal! Carlos Batitista delivered the vehicle. My head was spinning at all of the screens and buttons. He went over every INCH of that DASHBOARD and to ensure I was comfortable with it. I sent a note to Bob Alvine about my experience. He responded immediately and personally! I have never experienced this level of service when buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The Premier dealership was extremely helpful and

The Premier dealership was extremely helpful and professional. We had a pleasant buying experience and everyone we met at the dealership was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Soooooo very pleased with the fantastic service Rachel

Soooooo very pleased with the fantastic service Rachel provided us in buying our new vehicle! Very knowledgable and easy to work with. Made us feel comfortable and knew we were in good hands. We will be back and will be spreading the good word about Rachel and Premier Subaru of Middlebury to all that we know!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru Middlebury. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience.

Great experience. Carlos was very attentive and helped explain all of the vehicles equipment. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru Middlebury. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealership is fantastic.

This dealership is fantastic. Everyone is very helpful and so nice. Craig Collins did a great job in helping us find a car. He was knowledgeable and awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience they made it so easy John and Carlos

Great experience they made it so easy John and Carlos were great I would highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

It was a pleasure doing business with the amazing people

It was a pleasure doing business with the amazing people at Premier Subaru Middlebury. Cassidy Vaughn is very personable and friendly. He understood what I was looking for in a new vehicle and made sure I got what I wanted. He kept in touch with me during the process of setting up a date for pick up and final paperwork. Cassidy walked me through all the features of my new car, of which there were many. He is very thorough and great to work with. Many thanks to him and all the team. PS- The new place looks wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

The building is magnificent and the service is

The building is magnificent and the service is excellent. Everyone was friendly and knowledgable and able to answer all my questions. More importantly, they were not pushy. They gave me ample time to ask my questions, sit in the car and get a feel for it.This is not the first time I purchased a Subaru. I love these cars. They are rugged but aesthetically pleasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Both Jacob and Cassidy were great representatives of the...

Both Jacob and Cassidy were great representatives of the Subaru brand. Great people and excellent dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru Middlebury! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!