Crossroads Ford Lincoln of Southern Pines, Inc

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
325 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 3, 2019

    The buying process was very professional. Both sales associates were extremely helpful and Mack Harris is a delight to do business with. I received a fair... price for my trade in and a reasonable price for purchasing a new F-150. The showroom is new and clean and all personnel are friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    William, thank you for your kind words and congratulations on your new F-150! We're happy to pass along the comments to Mack and the team here. At Cro...ssroads Ford Lincoln of Southern Pines, we value our customers and we look forward to seeing you on your next visit. Take care!

  • 1.0 out of 5
    September 23, 2019

    I bought my vehicle from crossroads Ford in Southern Pines . I believe in buying local It may cost you a little more but if you have problems normally... local businesses will take care of you . But crossroads Ford in Southern Pines is a different story. It was a hassle throughout the whole process they may not out right lie but they will definitely stretch the truth . And then there is the service department Out of the 6or7 times I've been there I think twice has gone smoothly the last time was this week 9/18/19 I purchased two new tires from them I let them know that the spare tire was on the vehicle and need to be put back and the new tire put on the original rim . I dropped it off and they called me back when it was ready. Upon arrival to pick it up I noticed the new tire was placed on the spare rim. it took them another hour and a half to correct the problem. A half hearted apology was all that was given, after one of the services guys fussed at me because no body told him that, but the other service guy I spoke with wrote it down. When you go to a dealership you expect a service in which other places should set their standards. In my opinion customer service is not Valued at this particular dealership. So, my business will be taken else where. Me nor any of my family will purchase another vehicle from this dealership or have our vehicles service here.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • January 10, 2016

    I had a great experience. The only problem I had was on one tire the top to the air stem was left off. Other than that all was extremely good experience....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are more than glad to be of service, Tamara. The staff at Crossroads Ford Lincoln of Southern Pines always strives to provide personable and excell...ent customer service. We greatly appreciate your business and thank you again for the review!

  • 5.0 out of 5
    September 6, 2019

    Awesome Christian based dealership! Just purchased used vehicle from Chris and Lee and have never been treated so nicely and fairly at a dealership! Highly... recommend checking them out if you are in the market to buy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Barbara, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you!... Safe travels!

  • 5.0 out of 5
    August 31, 2019

    I purchased a used Mustang from them and didn't notice until on the drive away from the dealership that a segment of the LED taillight / brake light /... backup light assembly was out. I could not go back then, as the dealership was closed for the night. I called them the next morning and asked if they could help me out. Their response went above and beyond my expectations. Since I was from out of the area, they made an extra effort to get the part in and repaired that day so I could get goimg on the long drive back to VA. Special thanks to Galo and John for making me believe my satisfaction was still important to them after the sale - even though I was from out of the area. Thanks guys.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Keith, thank you for your great comments about the quality of service our staff provides! We're glad we could help you out, and we are always mo...re than happy to assist you if anything else comes up. Thanks again for your business!

  • 5.0 out of 5
    May 23, 2019

    Highly recommended for Sales and Service. Friendly and Knowledgeable staff made my experience with this dealership simple. I have used them for minor... and major repairs and I have never been Disappointed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Malinda, thank you for taking the time to leave such a great review and rating. We're glad to hear you found our staff to be so knowledgeable and f...riendly! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!

  • 4.0 out of 5
    December 21, 2018

    My 2016 MKX with only 9,900 miles developed a transmission problem (hard shifting) that required the transmission removal and teardown. This was VERY surprising... and disappointing for such a new car. Fortunately it was all covered under the warranty. Also due to the service shop scheduling I had to wait 1 week until the work could begin. The Service Manager was very responsive to my concerns on this. Once it began it went well and quickly. Repairs were done perfectly as far as I can tell after 1,200 miles. I received a well written explanation of the problem. Also I was given a nice loaner car for the duration of the process.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford Lincoln of Southern Pines for all of your automotive needs. ...Please don't hesitate to call if you'd like further assistance.

  • 4.0 out of 5
    December 20, 2018

    They did a great job. Came in for an oil change and was in and out in no time. Lovely, clean and bright facility to wait in.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Debra, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-clas...s service that you can trust.

  • 5.0 out of 5
    December 20, 2018

    Ann Burns is a jewel. She took care of my battery problem and had the NC inspection completed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, your satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford Lincoln of Southern Pines for all of your automotiv...e needs. Please don't hesitate to call if you'd like further assistance. We hope you have a wonderful day!

  • 5.0 out of 5
    July 27, 2018

    I would like to give a professional compliment to Joey in the sales department. I called asking about a new BMW and he went above and beyond expectations... and was very professional. He offered to help search for a car within my price range, and this shows personal care about the customer(s).

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jordan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or quest...ions, we will be more than happy to assist you! Safe travels!

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