Crossroads Ford Lincoln of Southern Pines, Inc

The buying process was very professional. Both sales associates were extremely helpful and Mack Harris is a delight to do business with. I received a fair... price for my trade in and a reasonable price for purchasing a new F-150. The showroom is new and clean and all personnel are friendly.

I bought my vehicle from crossroads Ford in Southern Pines . I believe in buying local It may cost you a little more but if you have problems normally... local businesses will take care of you . But crossroads Ford in Southern Pines is a different story. It was a hassle throughout the whole process they may not out right lie but they will definitely stretch the truth . And then there is the service department Out of the 6or7 times I've been there I think twice has gone smoothly the last time was this week 9/18/19 I purchased two new tires from them I let them know that the spare tire was on the vehicle and need to be put back and the new tire put on the original rim . I dropped it off and they called me back when it was ready. Upon arrival to pick it up I noticed the new tire was placed on the spare rim. it took them another hour and a half to correct the problem. A half hearted apology was all that was given, after one of the services guys fussed at me because no body told him that, but the other service guy I spoke with wrote it down. When you go to a dealership you expect a service in which other places should set their standards. In my opinion customer service is not Valued at this particular dealership. So, my business will be taken else where. Me nor any of my family will purchase another vehicle from this dealership or have our vehicles service here.

I had a great experience. The only problem I had was on one tire the top to the air stem was left off. Other than that all was extremely good experience....

Awesome Christian based dealership! Just purchased used vehicle from Chris and Lee and have never been treated so nicely and fairly at a dealership! Highly... recommend checking them out if you are in the market to buy!

I purchased a used Mustang from them and didn't notice until on the drive away from the dealership that a segment of the LED taillight / brake light /... backup light assembly was out. I could not go back then, as the dealership was closed for the night. I called them the next morning and asked if they could help me out. Their response went above and beyond my expectations. Since I was from out of the area, they made an extra effort to get the part in and repaired that day so I could get goimg on the long drive back to VA. Special thanks to Galo and John for making me believe my satisfaction was still important to them after the sale - even though I was from out of the area. Thanks guys.

Highly recommended for Sales and Service. Friendly and Knowledgeable staff made my experience with this dealership simple. I have used them for minor... and major repairs and I have never been Disappointed.

My 2016 MKX with only 9,900 miles developed a transmission problem (hard shifting) that required the transmission removal and teardown. This was VERY surprising... and disappointing for such a new car. Fortunately it was all covered under the warranty. Also due to the service shop scheduling I had to wait 1 week until the work could begin. The Service Manager was very responsive to my concerns on this. Once it began it went well and quickly. Repairs were done perfectly as far as I can tell after 1,200 miles. I received a well written explanation of the problem. Also I was given a nice loaner car for the duration of the process.

They did a great job. Came in for an oil change and was in and out in no time. Lovely, clean and bright facility to wait in.

Ann Burns is a jewel. She took care of my battery problem and had the NC inspection completed.

I would like to give a professional compliment to Joey in the sales department. I called asking about a new BMW and he went above and beyond expectations... and was very professional. He offered to help search for a car within my price range, and this shows personal care about the customer(s).