Crossroads Ford Lincoln of Southern Pines, Inc

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Reviews

4.9
304 lifetime reviews.
  • Great service and friendly staff

    I had a great experience. The only problem I had was on one tire the top to the air stem was left off. Other than that all was extremely good exp...

    Dealer Response

    We are more than glad to be of service, Tamara. The staff at Crossroads Ford Lincoln of Southern Pines always strives to provide personable and ex...


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    I had a great experience. The only problem I had was on one tire the top to the air stem was left off. Other than that all was extremely good experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are more than glad to be of service, Tamara. The staff at Crossroads Ford Lincoln of Southern Pines always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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  • Good price, but unkept promises

    Let's start this review on a positive note. They did beat all competitors prices hands down. That's a plus. However, the truck that we bought had ...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention, Gerald. We value our clients and your feedback so we would appreciate the opp...


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    Let's start this review on a positive note. They did beat all competitors prices hands down. That's a plus. However, the truck that we bought had dents and scratches all over it. After doing a walk around with my salesman Ryan, he assured me that they would get it fixed, but the paint guy was out of town. A week or so later when the bed liner was installed I noticed that there was now new scratches from the installer. Once again I was assured it would be repainted. Who wants to spend 50k on a brand new truck with scratches and dings all over it? Not me.. When "the paint guy" came back from leave the truck was turned in and picked up 3 days later. Turns out, the paint guy was actually the detail guy. Scratches and dents were still there... Once again, was assured it would be painted, but the actual paint specialist was booked up for a few weeks. It's been over a month and still waiting for them to get the truck painted. If your looking for the lowest price, they are all over it. However, they lack the ability to take care of customers and keep their promises. Integrity is important to me when conducting and continuing business a company or individual(s).

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for bringing this unfortunate experience to our attention, Gerald. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. If you?d like to discuss this matter with one of our staff members, please give us a call at (910) 692-8765 at your earliest convenience. We hope to hear from you.


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  • Great Repair

    Fast service repair which has been my experience over the past 13 years. Be sure to ask for Ann.


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    Fast service repair which has been my experience over the past 13 years. Be sure to ask for Ann.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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