Jeff Smith Ford

Bought a car in March and already having problems.. but they can’t do anything about it even with an extended warranty. Never again will I go too... Jeff Smith Ford for anything. Only thing they wanted too do was for us too purchase another car. NO I wanted mine fixed. When we purchased car they didn’t clean it or anything. WE had too go too the car wash and do it ourselves and pay for it. NEVER will I recommend them too anyone. I would drive 500 miles too purchase another car just too not deal with the way Jeff Smith Ford handled the situation. I really don’t think Jeff Smith hisself would be happy about this situation.

I'm assuming the dealership purchased the vehicle I bought through a third party. The vehicle looked clean and drove well on initial test drive.... I was told it was a private party trade on an Expedition. I asked if it had been damaged or wrecked and was shown a clean Car Fax. When I got the vehicle home I parked it. Monday morning I had an employee start to install some trailer and two-way radio wiring. He came in complaining about dirt and mud in the harnesses. I went under the truck and it was packed with silt or mud. We had to pull the kick panels and scuff or threshold plates off to run wires. The wire harnesses and channels were full of silt. This prompted us to look further, the truck clearly had been under water at least up to glove box level. All of the readily visible areas were clear and mostly clean, but hidden areas or not so easily accessible areas were covered in silt. The truck did not want to go in four wheel drive, and there was silt under the boot. There was silt in the kick panels and under the carpet and dash. The back power point was full of silt. They took the truck back and returned my trade, but dealers and the public need to be very careful about flood damaged vehicles. I am posting this to warn people to have vehicles looked at carefully. A clean Car Fax does NOT mean the vehicle has not had a major problem. It is possible to clean up a vehicle and push it along through the market chain without a bad Car Fax. The dealer was good with me, they returned my trade and cancelled the sale and apologized. I sincerely believe, other than the fib about where the vehicle came from, they were unaware it was a flood car. This deal cost me a day or two of work, but it could have cost me many thousands of dollars. Do not depend on salesmen or dealerships to know or tell you where a vehicle really came from, or for them to verify the vehicle is good. I have no animosity toward the dealership, but this is sure a life lesson for me and others.

The purchase was very smooth. Entire deal was finalized prior to making trip to dealership. Entire sales staff was professional and courteous.

My salesman Jeff Woodard was a top notch guy he didn't act like a salesman he acted like a friend. He did not pressure me into anything unlike most every... other salesman in the country. I called him told him what I wanted he found it and had the vehicle their the next day and I wanted some aftermarket accessories on it and he did his job and got them put on the same day because I was in a hurry and needed to get back home 4 hrs away. Best dealership and salesmen in the world

They were very patient and worked with me when my insurance company was dragging their feet with my reimbursement check.

Jeff Woodard was extremely helpful and accommodating, as was the rest of the staff. They got me the truck I wanted. Very happy.

Steve worked with me to get my motor home in for service when we had to plan around weather since the service had to be outside.

I was very pleased with the service at Jeff Smith Ford. The staff is very courteous and always called to let me know the status of the service.

The salesman Jeff and Linette were very nice, with no pressure for sale. I appreciate that. The Finance rep was very fast with our deal. My daughter had... to pick her son up at school. She made it on time.

Sale persons was great he assured me with getting my walker of the truck as well as brought everything to me