Reviews
Superior, service!
Superior, service!! Billy and Yan were wonderful to work with. Helpful and attentive. 100% recommend!!
Superior, service!
Superior, service!! Billy and Yan were wonderful to work with. Helpful and attentive. 100% recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much, Becca! We’re happy to hear Billy and Yan took great care of you. It means a lot to have your recommendation!
Purchased the vehicle, believed we got a good value.
Purchased the vehicle, believed we got a good value. Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in shop at another dealership for a week. Did not enjoy our interaction with the financing manager- high pressure and shame tactics used. Incomplete documentation of terms and conditions provided at purchase. Had to ask FOUR times post purchase to receive a response and the missing pages. I hope the vehicle is in fact reliable. Again, felt like initially we got a good value, but experience in the 8 days afterward left much to be desired. Vehicle also provided to us with the gas tank on empty. Salesman Franklin responsive. Would not purchase from this dealership in the future because of the customer experience.
Purchased the vehicle, believed we got a good value.
Purchased the vehicle, believed we got a good value. Vehicle broke down the next day and per computer analysis, vehicle had flags for nearly all of the 30 days prior to purchase. Vehicle ended up in shop at another dealership for a week. Did not enjoy our interaction with the financing manager- high pressure and shame tactics used. Incomplete documentation of terms and conditions provided at purchase. Had to ask FOUR times post purchase to receive a response and the missing pages. I hope the vehicle is in fact reliable. Again, felt like initially we got a good value, but experience in the 8 days afterward left much to be desired. Vehicle also provided to us with the gas tank on empty. Salesman Franklin responsive. Would not purchase from this dealership in the future because of the customer experience.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Cabdogdoc, thank you for your feedback. We value our customers' time and strive to provide excellent customer service. We're glad to hear Franklin was helpful to you, but we hate to hear about the issues you’ve encountered after your purchase and that your buying experience didn’t meet your expectations. Please contact Trent Parker at (479) 502-2950 to discuss this further.
Came into town for my grandma funeral and my truck(2024
Came into town for my grandma funeral and my truck(2024 Dodge 2500 30,000 miles) started acting up so I limped into the dealership and asked them to run a diagnostic test and was told since I didn’t have an appointment they couldn’t help me and to take it down the road. They couldn’t take 2 min out of there day to run a test that takes seconds to do to let me know what was wrong with my vehicle while there were three employees just sitting around looking at each other. Worst customer service I’ve ever experienced in my life and do not recommend doing business with these people or that dealership!!!!!!!!
Came into town for my grandma funeral and my truck(2024
Came into town for my grandma funeral and my truck(2024 Dodge 2500 30,000 miles) started acting up so I limped into the dealership and asked them to run a diagnostic test and was told since I didn’t have an appointment they couldn’t help me and to take it down the road. They couldn’t take 2 min out of there day to run a test that takes seconds to do to let me know what was wrong with my vehicle while there were three employees just sitting around looking at each other. Worst customer service I’ve ever experienced in my life and do not recommend doing business with these people or that dealership!!!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. While we couldn’t perform a diagnostic on the spot due to existing appointments, our team offered to assist as soon as possible. We understand time was a factor for you, and multiple members of our staff made an effort to follow up directly. We remain committed to providing professional service to all customers.
Bought a used Dodge ram 1500,notice a few oil leaks have
Bought a used Dodge ram 1500,notice a few oil leaks have warranty I purchased this warranty to cover powertrain , now I'll back up truck need tires,brakes when u hit the peddle the vehicle felt like it was falling a part,I put out $700.for tires ,another $ 129.00,for a front end alignment now I have to put out $1300.00 for an oil cooler ,now back.to.the warranty,GUESS WAS NOT COVERED,,oil cooler,i only had this truck since Oct of last yr i would never go back,an If you do ,.GOOD LUCK,
Bought a used Dodge ram 1500,notice a few oil leaks have
Bought a used Dodge ram 1500,notice a few oil leaks have warranty I purchased this warranty to cover powertrain , now I'll back up truck need tires,brakes when u hit the peddle the vehicle felt like it was falling a part,I put out $700.for tires ,another $ 129.00,for a front end alignment now I have to put out $1300.00 for an oil cooler ,now back.to.the warranty,GUESS WAS NOT COVERED,,oil cooler,i only had this truck since Oct of last yr i would never go back,an If you do ,.GOOD LUCK,
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Darrell, we're sorry you ran into some issues with the pre-owned vehicle. The oil and gasket should be covered under warranty, and the third party wasn't aware of this. Terrelle will reach out again today to work through this with you.
Sucky Service, Terrible Customer Service, They were very
Sucky Service, Terrible Customer Service, They were very helpful during buying process but once the papers are signed the customer service is non existent!!!!
Sucky Service, Terrible Customer Service, They were very
Sucky Service, Terrible Customer Service, They were very helpful during buying process but once the papers are signed the customer service is non existent!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
They give you pennies for your trade.
They give you pennies for your trade. They waste your time by standing by their manager deciding how they can trick you more. They add on more costs with insurances you don’t need. They hope you don’t read the paperwork and sign. They promise to fix things early on in the deal until it comes time to sign then they aren’t there. They force you in to financing longer than you want so they can make even more money.
They give you pennies for your trade.
They give you pennies for your trade. They waste your time by standing by their manager deciding how they can trick you more. They add on more costs with insurances you don’t need. They hope you don’t read the paperwork and sign. They promise to fix things early on in the deal until it comes time to sign then they aren’t there. They force you in to financing longer than you want so they can make even more money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave feedback about your recent experience. We always read customer reviews and use them to improve our services. We are disappointed that you did not feel you received a good deal on your recent trade-in. We want the opportunity to discuss this with you further if you have time. Please call us at (479) 715-4476. Thanks, and have a great day.
Took my car in for oil change & tire rotation.
Took my car in for oil change & tire rotation. Was told would take an hour to hour 15 minutes. Went to check status at 1 hour 40 minutes and was told they had not even started because they locked keys in car. xxxx poor service
Took my car in for oil change & tire rotation.
Took my car in for oil change & tire rotation. Was told would take an hour to hour 15 minutes. Went to check status at 1 hour 40 minutes and was told they had not even started because they locked keys in car. xxxx poor service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, Tracy. Thank you for taking the time to leave feedback about your recent experience. We always review customer reviews and use them to improve our services. We are disappointed to hear you did not feel you received adequate help on your last service visit. We apologize that your keys were accidentally locked in your car. We were not trying to hide anything from you. Our service manager indicated that he paid for your oil change and tire rotation to compensate for your issues. We hope this makes up for it and that you will consider changing your review. If you would like to discuss this further, please call us at (479) 715-4476. Thanks, and have a great day.
I've purchased a lot of cars in my personal and
I've purchased a lot of cars in my personal and professional life. The process can either be really frustrating and overly complicated, or it can be simple. The salesperson you deal with dictates a lot of that. Ricky Brown made the whole process very simple and easy. I appreciated the way he and the dealership handled my business. Great experience.
I've purchased a lot of cars in my personal and
I've purchased a lot of cars in my personal and professional life. The process can either be really frustrating and overly complicated, or it can be simple. The salesperson you deal with dictates a lot of that. Ricky Brown made the whole process very simple and easy. I appreciated the way he and the dealership handled my business. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Enos! We're so glad to hear that Ricky made the car-buying process simple and easy for you! We hope you enjoy your new vehicle, and please come see us again soon!
was looking for a low payment we are on ssi and cant
was looking for a low payment we are on ssi and cant afford a large payment some places showed us very expensive cars or cars that barley ran. i spent hours DAYS with several dealerships and just felt like nobody would listen to us and we also had low credit when we said that some places would just turn around , But not Franklin i came in told him my story 2 min later he pulled up a super nice equinox low miles heated seats for my back issues i fell in love but i still didn't have high hopes i thought payment was going to be to high since my credit is low. but after maybe 20 min he got us approved on a payment and car i was happy with highly recommend Franklin he listens and understands not like the other dealerships
was looking for a low payment we are on ssi and cant
was looking for a low payment we are on ssi and cant afford a large payment some places showed us very expensive cars or cars that barley ran. i spent hours DAYS with several dealerships and just felt like nobody would listen to us and we also had low credit when we said that some places would just turn around , But not Franklin i came in told him my story 2 min later he pulled up a super nice equinox low miles heated seats for my back issues i fell in love but i still didn't have high hopes i thought payment was going to be to high since my credit is low. but after maybe 20 min he got us approved on a payment and car i was happy with highly recommend Franklin he listens and understands not like the other dealerships
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jose! We're very glad we were able to help you out during your last visit. It's also great to hear that Franklin found you an Equinox with low mileage and all the bells and whistles you were looking for! Please come see us again anytime you're looking for a new vehicle. Have a wonderful day!
Franklin was great.
Franklin was great. He got us approved at the payment we wanted and the vehicle we wanted
Franklin was great.
Franklin was great. He got us approved at the payment we wanted and the vehicle we wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for 5 stars! Glad to hear that Franklin helped you out and got you approved with a low monthly payment. We hope to see you again!