Preferred Chrysler Dodge Jeep Ram of Grand Haven

4.6
(103 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
(616) 842-2250 (616) 842-2250

Inventory

About our dealership

This seller has been on Cars.com since September 2013.
Preferred Chrysler Dodge Jeep Ram of Grand Haven maintains competitive New and Pre-Owned selection of Chrysler Dodge Jeep and RAM vehicles as well as other brands of both domestic and imported pre-owned vehicles. We have a full-line service center oil change body shop accessories and MOPAR parts department on site. Staffed with professional sales staff and top trained technicians we're here to provide a fun easy and valuable automotive shopping and service experience.
Drive Preferred! Small town values big town prices.

Service center

Phone number (616) 842-2250

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.6
(103 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Wrangler 392

Buck Rogers was outstanding. The 392 Wrangler is special with super limited allocation. Buck kept me informed of the process and once it arrived, the buying process was super easy. They even picked out an”custom” Michigan plate for the 470hp Jeep! Outstanding and would give 10 Stars if I could

5.0

People with integrity

I bought a new Wrangler at Preferred and the people there stood behind what they promised and kept their word. That means more than anything

5.0

Leasing a jeep

Great to deal with especially Buck and Mike. Very pleasant to be there and no hassles. They make getting a car fun!! Good people. Would recommend to anyone!!

5.0

Very Satisfied!

Worked with Buck Rogers in Sales. Very impressed with the experience. No Pressure and very easy to deal with! I highly recommend this sales staff.

1.0

Buyers beware

Grey Market vehicles. Buyers beware of how they obtain the vehicles. We were told it was a trade in but it was an auction vehicle from Canada. Factory warranties are not transferable if vehicle was titled in different country. The follow up calls and emails were far from good customer service. Too many other dealerships that offer a lot better service. It’s why I bought my new Jeep from another place.

5.0

*****

Drove to lot to check out what was available and drove out in a 2021 Compass...Andy R was great to work with and Mike (?) got the financing for me with no problem...thanks guys 😀🚘

Dealer response

Gayle thank you for leaving this great review. We are very happy to hear that Andy and Mike we so helpful during your buying process. Congratulations!

1.7

Steer clear from this facility

We purchased our tires through Chrysler and received lifetime tire rotation. We brought the vehicle in to have tires rotated, as we were checking out we noticed they marked our mileage 3000 miles above what it actually is. Also, after arriving home we found that they never even checked the air in our tires. One was 10 lbs lower than the others. So much for the 'inspection' they noted on our paperwork. This wasn't the first time we have not been happy with them.

5.0

Mr. Roger

I’m very satisfied with my visit and the work that was done on my Jeep Wrangler! Love to all the wonderful people who serviced my Jeep. And to Robert.

Dealer response

Thank you for taking the time to write this wonderful review about our service department. We appreciate your support!

5.0

Jeep Grand Cherokee Repairs

We took the vehicle in with an engine light on and performance issues. The customer service was amazing, very helpful and understanding. After diagnosing the issue I was called with the problem, solution and cost. Very professional, the vehicle was completed and cleaned as well. Very nice service. Awesome people working there. That's why I come here.. Thank You guys so much.

Dealer response

We love reading reviews like this one Nate! Thank so much for sharing!

1.3

Worst Car I Ever bought

I bought a Jeep that had good mileage and very reasonable, it was 2 years old. I bought it the same day through the credit union. The Credit Union required two days for pick-up. I was told to come in the next day to speed up the process. When I got there the car was ready and I signed the papers. I made it clear not to recheck my credit because I did not want it on my credit report. I found out later that was exactly what they did to speed up the process. When I got the car home the finish was extremely rough with scratches and paint peeling in the front. The interior was loaded full of deep scratches in the back seat and in the storage area. At no time was this pointed out to me at the dealership. I did not check the entire car before buying since it was so new. I have never seen a newer car in this shape. It looked like it was used in the country for hunting and carrying large dogs. When I complained they offered to buff and touch up the car. This further destroyed the finished because they used a small bottle of touch up paint to cover large areas instead of doing a professional job. When I had a tidy coat put on the Jeep, the company said it was one of the worst finishes on a newer car that they had ever seen. Please be aware this company is very dishonest and if you choose to do business with them check everything carefully.

Dealer response

Thank you for posting a review and I'm sorry to hear that your experience was not of the quality you expected. I would like the opportunity to investigate your feedback further; since, it appears your purchase was 2 years ago. If you would be willing discuss this off-line, please call me at (616) 842-2250. Mike Vanderplow, General Manager.

Read all 103 reviews