Rick Case Maserati

The service department is the worst I have ever experienced. No manners and no communication with customers. I purchased a part for my Maserati Gracale since July 26, and promised delivery three (3) weeks later. It's now November 25, and not even a response email, or any communication. They take your money and you are on your own!

Thanks Karl! for always listening to our preferences in the type car we needed and streamlining the process from beginning to end. Look forward to you assisting us in the future.

Kevin is my service advisor, he makes all the difference. He listens and takes the time to understand the issues. Follow through and keeps the communication flowing until the service is completed. It is a true professional that understands what customer service should be.

I received my car back from service today and am so pleased with the entire experience at Rick Case Alfa Romeo. My service advisor, Kevin Bonilla, was friendly, professional and genuine. Thank you Rick Case for providing great customer service!

Very professional with excellent attention to detail. The service department has some wonderful technicians and they wash the car after they’re done! Also, hands down best coffee machine I’ve ever seen in their waiting room ;)

I was thrilled with the service Juan Guerra provided to me when I had to take my vehicle in for service. He thoroughly explained the diagnosis of what was happening with my truck and offered a loaner car until my problem could be resolved. I was impressed with how he also took care of another who did not have an appointment but instead assured her he would assist her promptly.

Great dealership, great buying experience as well as perfect service when taking the vehicle for maintenance! Jorge in service is amazing, very knowledgeable, patient and has great customer service skills.

Well I had another great experience with my new service advisor I feel bad because he’s new and I don’t remember his name sorry he use to work at the Honda dealership in service before becoming a part of the Rick case team if this helps. The young man was very good with me he said I was his second Maserati that he had the pleasure of serving. They got my car serviced in the same day and I was very happy for that 😊. I was very comfortable with my new advisor I’m actually looking forward to bring my second car next month for service with him he looks like the youngest server ever advisor they have their he’s definitely the Newist.

Service was excellent and gave a loaner. Done when promised car was cleaned. It’s all the little details that they provide in service that is missing from a lot of places these days. Recommend

From the General Manager Karim to the Manager Fred after you drive off the lot they dont answer your calls. Nor do they call you back. Shawn just as bad. My car was half cleaned and half dirty. I left write a half a tank of gas. Never in my life did I leave a dealship with a brand new car with half a tank of gas. Terrible terrible people to deal with. They say you are done in 90 minutes. I was there over 4 hours