I emailed to inquire about a Toyota RAV4. Within 24 hours I had a call back from the dealership salesman Nicco, who explained everything I needed to know... and he did not pressure me and was very polite. The car was not what I was looking for. The next day, their sales manager Eric called to be sure all my questions were answered and that I was satisfied with their service. I was impressed with their courteous treatment and I may still buy a car from them and will keep checking their website inventory if I do not find what I want elsewhere.