Mini of Des Moines

Great experience at Willis Auto obtaining a 2025 Mini Cooper Countryman. Excellent service. No surprises! Couldn't be happier with the results! If you need a car - they are the ones to go to.

Willis of Des Moines is an easy group to deal with and all of the people we met were knowledgeable and helpful. Overall, a pleasant purchase experience. We were having my 2016 Mini serviced, used a rental and fell in love with the 2025 four door Mini Cooper S.

Mini's quality has seriously declined and this dealership sucks. My car's license plate light is not secured to the frame, and despite the fact that the car only has 6k miles on it it is somehow "wear and tear" according to Mini and the dealership. How much "wear and tear" can possibly happen in 4 months? The parts guy wasn't interested in helping me order winter tires (it would seem like 4 tires would be a worthy sale) but I was told the internet was down so I should just go to a tire shop. This dealership is an absolute joke, and apparently Mini is as well now.

The entire staff from the salesman to the finance manager were friendly, knowledgeable, and so easy to work with. Love my new Mini convertible!

My Mini Cooper is so fun to drive, but the icing on the cake for me is the dealer. They treat me like a real customer not like a bother or problem that some do once you purchase. After two years I am still hearing regularly from my sales person. She checks with me to see how things are going.

All was fantastic, except their confusion on the return of vehicle. I then went to the Dealership, and after a longer period of time than expected, we were able to find my JCW. And, evidently it was washed the day before, so was spotted with dirt. But, I didn?t request it to be washed on the day I picked it up. But still, I give a 5 star rating.

Car was picked up and delivered after service, so, most of the survey doesn?t apply. Car was delivered with service engine soon light on. I will have to take it to a service location after I paid over $2000 for this service. I?ll have to follow up with Jeremiah to get answers.

All went well, perfectly. Jeremiah was great, and handling of a loaner car, again, perfect.

It was time to update our Clubman to a Countryman. Of course we went back to Donna to make our purchase. Always fun to work with the people at Mini of Des Moines. The custom stripes give our Mini a special look. To everyone, thanks for a great experience

Front driver side run flat tire blown out from pothole on the interstate about 2 miles from dealer. Just drove in. They had it replaced in less than an hour and a half. Very timely for showing up with no appointment.