The Used Car Factory

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 9:00 AM - 5:00 PM

The Used Car Factory Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2013

Let The Used Car Factory show you how easy it is to buy a quality used car in Mechanicsville. We believe fair prices, superior service, and treating customers right leads to satisfied repeat buyers.

...



We also service ALL makes and models. Call Keith today!

"Your Dream Car is Closer Then You Imanged"

Reviews

2.8 out of 5 2.8
81 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    September 26, 2018

    When I was first looking at a car I was looking at a 2013 FRS, I contacted one of the salesman, his name was Jonathan. He was very helpful about looking... at cars and knowing about them. As I got there, I test drove the FRS, I didnt really like it so I asked about another car, and another. He knew about a lot of the cars in his inventory, I ended up on a 2010 Subaru Impreza. As I went through the buying process he was able to help me get the car at a much lower and competitive rate. The dealership was even able to work and provide an active duty military discount. I would recommend this dealership without any concern.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2017

    All though I did not purchase a vehicle from here, I did have a wonderful experience with them. The salesman kevin did a wonderful job. I would highly... recommend this dealership to anyone, and would recommend kevin as the point of contact. Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2015

    Very low pressure sales tactics; flexible in letting me take the car 80 miles to my mechanic; called up the previous owner so I could talk to him about... possible problems; fair price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2015

    great people who will work with you to get the best deal you can get just love this place and the crew who works there

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 9, 2015

    Jody and the rest of the staff was very friendly and made the process a pleasant one. Brian even had the vehicle delivered to my home after I purchased... it. I will definitely consider buying from here again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 28, 2015

    well I must say for being a first time customer of the dealer ship I was treated like a vip customer. The salesman was professional,patient and Very honest... with my needs and wants of choosing a new vehicle. Thanks again,love my new car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2015

    The sales consultant was knowledgeable, well experienced and courteous throughout the whole process. I'm glad I made a deal with Tim Glenn.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2015

    Cindy, Brian, and Steve were all very nice and made sure that I could afford a car. They looked through cars and found one that suited me quickly. They... each talked to me and showed me what deals they could make for me. It was very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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