The Used Car Factory

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 9:00 AM - 5:00 PM

The Used Car Factory Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2019

Let The Used Car Factory show you how easy it is to buy a quality used car in Mechanicsville. We believe fair prices, su

...

perior service, and treating customers right leads to satisfied repeat buyers.

"Your Dream Car is Closer Then You Imagined"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
86 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    December 15, 2020

    Wonderful customer service. We bought a 2017 Equinox and we were in and out within 2 hours. Fastest time ever buying a car. Kevin was our salesman and... he was great. Wonderful experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 10, 2020

    Lorrie Johnston, Kat Sacco and Chris Gentry were very helpful during the process. They provided me with all the information and the deal that fit my need.... I drove away with my 2018 Toyota Sienna XLE Premium. Thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 5, 2020

    The Sales Professional, Lorrie Johnston, helped us find the right auto for our transportation needs at the right price. We had searched other dealerships... in St. Mary's and internet websites but The Car Factory had the best selection and a friendly staff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 23, 2019

    From when I walked in the door, the Used Car Factory tried to help me get a car. They tried everything to get me financed.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 19, 2019

    Does not handle snow like the salesman said it would. Overpriced. Takes months to cancel extended warranty to ensure THEIR profit margin. STILL NOT... DONE. Focus is their profit margin at your expense.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    September 26, 2018

    When I was first looking at a car I was looking at a 2013 FRS, I contacted one of the salesman, his name was Jonathan. He was very helpful about looking... at cars and knowing about them. As I got there, I test drove the FRS, I didnt really like it so I asked about another car, and another. He knew about a lot of the cars in his inventory, I ended up on a 2010 Subaru Impreza. As I went through the buying process he was able to help me get the car at a much lower and competitive rate. The dealership was even able to work and provide an active duty military discount. I would recommend this dealership without any concern.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2017

    All though I did not purchase a vehicle from here, I did have a wonderful experience with them. The salesman kevin did a wonderful job. I would highly... recommend this dealership to anyone, and would recommend kevin as the point of contact. Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2015

    Very low pressure sales tactics; flexible in letting me take the car 80 miles to my mechanic; called up the previous owner so I could talk to him about... possible problems; fair price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
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