The Used Car Factory

When I was first looking at a car I was looking at a 2013 FRS, I contacted one of the salesman, his name was Jonathan. He was very helpful about looking... at cars and knowing about them. As I got there, I test drove the FRS, I didnt really like it so I asked about another car, and another. He knew about a lot of the cars in his inventory, I ended up on a 2010 Subaru Impreza. As I went through the buying process he was able to help me get the car at a much lower and competitive rate. The dealership was even able to work and provide an active duty military discount. I would recommend this dealership without any concern.

All though I did not purchase a vehicle from here, I did have a wonderful experience with them. The salesman kevin did a wonderful job. I would highly... recommend this dealership to anyone, and would recommend kevin as the point of contact. Thank you

By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told... it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

Very low pressure sales tactics; flexible in letting me take the car 80 miles to my mechanic; called up the previous owner so I could talk to him about... possible problems; fair price.

great people who will work with you to get the best deal you can get just love this place and the crew who works there

Jody and the rest of the staff was very friendly and made the process a pleasant one. Brian even had the vehicle delivered to my home after I purchased... it. I will definitely consider buying from here again.

well I must say for being a first time customer of the dealer ship I was treated like a vip customer. The salesman was professional,patient and Very honest... with my needs and wants of choosing a new vehicle. Thanks again,love my new car.

The sales consultant was knowledgeable, well experienced and courteous throughout the whole process. I'm glad I made a deal with Tim Glenn.

Cindy, Brian, and Steve were all very nice and made sure that I could afford a car. They looked through cars and found one that suited me quickly. They... each talked to me and showed me what deals they could make for me. It was very helpful.