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The Used Car Factory

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–12:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Warning

Sold me a lemon car then gave me the runaround, and now they are closed. I rather walk across hot tar before buying a car from anyone associated with this company

Warning

Sold me a lemon car then gave me the runaround, and now they are closed. I rather walk across hot tar before buying a car from anyone associated with this company

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service.

Yeah, they are great and the service was excellent. Kevin was awesome. the process wasn't very long and they didn't keep you there for the entire day

great service.

Yeah, they are great and the service was excellent. Kevin was awesome. the process wasn't very long and they didn't keep you there for the entire day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The service was excellent and the car was of great

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

The service was excellent and the car was of great

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Dealership was very friendly and greeted me and my family

Dealership was very friendly and greeted me and my family as we pulled up to the building, Randy Flowers was my salesman

Dealership was very friendly and greeted me and my family

Dealership was very friendly and greeted me and my family as we pulled up to the building, Randy Flowers was my salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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all workers we respectful and polite,

Randy flowers was my salesman did a great job. We were greeted when we pulled up, the whole buying experience with them made it easy.

all workers we respectful and polite,

Randy flowers was my salesman did a great job. We were greeted when we pulled up, the whole buying experience with them made it easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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scam alert. very shady. first they said vehicle was...

scam alert. very shady. first they said vehicle was ready, we were in process of wiring money and driver 3 hours, as i am in car she said, oh it was just sold., someone showed up with cash. real liars and scammers

scam alert. very shady. first they said vehicle was...

scam alert. very shady. first they said vehicle was ready, we were in process of wiring money and driver 3 hours, as i am in car she said, oh it was just sold., someone showed up with cash. real liars and scammers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We read your review and understand. We will follow up with you shortly.

Consumer response

never followed up, Im shocked!. No problem, I got 2 passenger vans.

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My dad and I went recently to get him a new truck, this...

My dad and I went recently to get him a new truck, this being our 2nd car purchase from The Used Car Factory. Tim Brown helped my dad majorly and even helped me with trading in my car and helping me get a new one. He was detailed and professional the entire time. He was kind and caring towards my dad and I. He offered us water and joked around with us which was really nice. He aiding my dad and I in the car buying process and truly cared about us as people. If you’re looking for a new car at a great price, with great people go to The Used Car Factory in Mechanicsville Maryland and speak with Tim Brown. You won’t regret it!

My dad and I went recently to get him a new truck, this...

My dad and I went recently to get him a new truck, this being our 2nd car purchase from The Used Car Factory. Tim Brown helped my dad majorly and even helped me with trading in my car and helping me get a new one. He was detailed and professional the entire time. He was kind and caring towards my dad and I. He offered us water and joked around with us which was really nice. He aiding my dad and I in the car buying process and truly cared about us as people. If you’re looking for a new car at a great price, with great people go to The Used Car Factory in Mechanicsville Maryland and speak with Tim Brown. You won’t regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Will the great

Even though I took a week to finally make my decision Will was very patient with me and help me with some savings and got a great warranty on my Camero. He’s always available when I call the lot and answers the many questions I had fit him and still is even after I made my purchase. When you see him call him WILL THE GREAT

Will the great

Even though I took a week to finally make my decision Will was very patient with me and help me with some savings and got a great warranty on my Camero. He’s always available when I call the lot and answers the many questions I had fit him and still is even after I made my purchase. When you see him call him WILL THE GREAT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I am very Happy with my newly purchase velicle from Used...

I am very Happy with my newly purchase velicle from Used Car Factory in Mechanicsville, MD. Thanks! William/Brain/Patrick. You guys made it happen. From Mr.Berry

I am very Happy with my newly purchase velicle from Used...

I am very Happy with my newly purchase velicle from Used Car Factory in Mechanicsville, MD. Thanks! William/Brain/Patrick. You guys made it happen. From Mr.Berry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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My exper. Was second to none. I traveled 300 miles and...

My exper. Was second to none. I traveled 300 miles and the car was everything they told me and more. They are a wonderful family and the best part is they adopted me as well. What an exciting experience. You deserve them😊😊😊

My exper. Was second to none. I traveled 300 miles and...

My exper. Was second to none. I traveled 300 miles and the car was everything they told me and more. They are a wonderful family and the best part is they adopted me as well. What an exciting experience. You deserve them😊😊😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Norm. It was a pleasure working you and happy you found your dream car with us. Welcome to the family.

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