Fred Anderson Nissan Hours
We are a part of one of the oldest family owned dealerships in the Carolinas. We have proudly served all of our customer
s since 1955. We are a big organization, but even with all this scale, we still manage to treat all our customers just like family. This is a truly friendly environment. We want to build relationships with our customers, and we are not looking to make a quick buck.We will always be honest and upfront with you. We want you to come back to us when you are looking for service or looking to get your next car. Repeat customers are the best customers,and when you come through our doors do not be surprised if we remember your name.
"Home of the Family Plan!"
Oil, Filter Change
$39.95 and up*
$21.95 and up*
Coolant System Service
$199.95 and up*
$219.95 and up*
Read reviews that mention:
I had bad experience with the service to the car and with the cleaning, but the last time i did an oil change, i left it with little oil and then we called... and talk to someone and they told me they were going to call and never did, i was that hecherla oil for my account. i would not recommend even my worst enemy.
We bought a new Titan pro 4x today! They were great to work with! We are going to look forward to the free lifetime oil changes and the awesome 10 year/... 100k bumper to bumper warranty! thanks! We'll definitely use this dealer again and our saleswoman, Shi!
So basically I went to Fred Anderson Nissan to get an oil change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there... was an issue with my Passenger Rear Camber. I then said not a problem because it should be covered under the additional insurance package that I purchase when I first received the vehicle. He said it was not in the system. I advised him to look again that I paid 3,000 for it. He then said he found it. He said he would call to make sure it was covered. After that he said I needed an Brake Fluid Flush Service. The Service "Advisor" then handed me a pamphlet with nothing with 80,000 miles on it. After I pointed that out he said it was automatically done at every 20k regardless of how much or hard vehicle was/is driven. At checkout I asked the service advisor with the service take said about the condition of the brake fluid. He said it did not matter what was in the Nissan manual because it's mandatory that it's done at every 20K. I also looked at the multi-vehicle inspection sheet that is supposed to be completed prior to the actual vehicle service and it showed the vehicle was in the green as far as condition of the brake fluid. As I opened up the the vehicle manual reflecting the service at 80k it clearly states that the brake fluid is supposed to be inspected and only replace if vehicle has been driven harshly or is in bad condition. I have attached pictures showing that what I said was factual and correct. While waiting for services to be completed he came to me and said great news, I need to have a rear alignment that the "chamber" was ok. I honestly feel that if I didn't have that warranty he would have not said it was ok. After owning 5 Nissan's this is further confirmation that it time to move on to another import brand.
Samuel- as mentioned in response to your Google review, we do hope you will reach out to General Manager, Andy Little, at (919) 787-0254.
I bought my vehicle in June 2019 it is 3/2/2020 and I had my first issue with my vehicle. To be very clear it has been a complete disaster! I was promised... glitz and glitter in June when I bought it. Apparently I ran over a nail but no worries because I have a tire care plan for 12 months right? It's been two w eke in the making and actually had to get the spare put on yesterday because again nobody truly wanted to help. After speaking with Jessica, Raphael and Jessica promising to speak with Andy this have still been here for two hours and and it looks like it might even make it to three hours. Horrible service!
Very unprofessional he actually hung up on me Saturday morning. I was shocked and i have never felt as disrespected .How do you train your employees??
Britt- thank you for sharing your experience. We would like to know more about this situation and work towards a resolution. When you have a moment, p...lease reach out to General Manager, Andy Little, at (919) 787-0254.
I am frustrated by your advertisement for "FREE OIL CHANGE". Unfortunately, we did not take the time to read the fine print in your Family Plan when we... purchased a new car at your dealership. We had just moved to NC and needed to purchase a new vehicle and were very busy getting settled. We have owned several Nissans in NY and have always been offered Free Oil Changes without any additional services required to receive the Free Oil Change. I have written to your dealership and the answer I received was I signed the contract. Yes, I admit I did sign the contract. But your leading or main advertisement is misleading and does not give all of the details required to get a "Free Oil Change" until you read the fine print. The rating I chose is due to your misleading advertising. I think you need to be honest and include all of the details - it should state: "Free Oil Change" included with the following maintenance requirements" and not just "Free Oil Change."
I purchase a Nissan Altima 2016. Mr. Quentin Williams, was outstanding and professional. It was a pleasure to complete my retirement car purchase with... his excellent personal approach and knowledge of the Nissan brand. You have a talented salesman in Quentin we look forward in our relationship as both loyal and long term customer of your fine dealership. Ricky and Dilayne Moore
Happy to hear you had a 5-star experience with us! Enjoy your Altima and retirement!
One month ago, there was a person whom I had released a 1-star review against. However, this review was not posted on this website for other people, and... I would like to know why. The reason why I had left this 1 star review was because of discrimination, which is the reason why you hid it.
Lauren has been helping me since I bought my Pathfinder. She has been a great service advisor. Today I got my SUV serviced and as always was awesome and... fast. Thank you for all your help.
Thank you for choosing Fred Anderson Nissan of Raleigh for your vehicle needs!
I met Kevin on 9/16/2019. My vehicle had some things going on with it. I found out Kevin had been with company 2 weeks. He was approachable, courteous... and professional. I needed some adjustments made from my visit on 09/16/2019. Kevin stuck by me, made sure repairs were to my satisfaction and even rode with me after adjustments were made to make sure himself that everything was completed. Thank you Kevin. Please make sure he knows this review was completed for him.
Thank you for leaving this 5-star review!