Crain Buick GMC of Springdale

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Crain Buick GMC of Springdale Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2013

Crain Buick GMC of Springdale is a leading GM dealership in Northwest Arkansas. We carry a huge inventory new and used B

...

uick and GMC cars, trucks and SUVs for all types of drivers and their needs. You know you can trust Crain to have the largest selection in the region at the lowest prices. Customers love our fantastic customer service and attention to detail. We are the largest family-owned and operated dealership in the state of Arkansas. You don't become that good without putting the customer first. Taking care of our customers is what we do best. We're Crain Buick GMC of Springdale is the car GM dealer that works the hardest for you.

Service

Wheel Balance

$39.95

Oil, Filter Change

$39.95

Air Filter Replacement

$29.99 and up*

Battery Service

$20.85

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
34 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 6, 2020

    I have purchased a lot of vehicles in my lifetime. NEVER has anything been so bad! The financing guys/sales managers just couldn't stop themselves from... spewing lies. When I went to test drive it they gave me a price $1000 over what they were asking for it online. Then they tell me that that is a way to get people in the door and that is a total discount of ALL possible discounts that "could" be applied. It is a "close the deal" first dealership. Caring about the client is not in the vocabulary of these guys. If they didn't have the only truck like it within 550 miles I wouldn't have bought it. Yes that makes me an idiot for putting "want" in to the equation. I admit that. We walked away once because of a guy named Derek. Then went back to purchase and and I'll be danged if it didn't get worse. The financing guy said that the only way to get us the price he told us was to finance through them. They said they would pay our trade off before our next payment. NOPE!! We had to make the payment so we wouldn't take a credit hit after several calls to them because they lied when they said they overnighted the payoff check out the previous week. They didn't even care that i had to drive an hour and a half one way back down there to have parts put on my truck that should've been on before I purchased it. No they didn't call me. I had to call them and ask them about the missing parts and the small dent in the door I couldn't see because I purchased the truck at night. Made me wonder if they knew about the dent but I can't say one way or the other. I do know that there was no offer to fix it. A person should be excited, I feel, about getting a new car. I always was in the past. Not this time. I don't have buyers remorse. I have Springdale AR., Crain dealership remorse. Be warned! If you go to this dealership you are asking to get hosed. All I can say is this. If you find they have the vehicle you want...DO ANYTHING to get another dealership to bring it there and buy it from them.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2020

    great service as always quick and good om my GMC Denali truck

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Roberto, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're doing a good job t...aking care of our customers. Thanks again!

  • October 22, 2017

    Bought a used truck from Crain, salesman was honest about the deal. General manager made stuff happen that other dealers would argue about and simply not... do for me. Love my truck and look forward to visiting Crain for my service and will definitely not purchase from any other dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to the Crain family Mason! Thank you for the kind word and 5 stars. We look forward to seeing you.

  • 5.0 out of 5
    November 24, 2019

    I want to thank Luis Orozco for going above and beyond for helping me look for the perfect car thank you Luis and to the manager that helped us out thank... really appreciate it thank you I really recommend Luis orozco

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eloisa, we sincerely appreciate your feedback. Each employee is a valued member of the Crain Buick GMC Of Springdale team and we all strive to provid...e excellent service! We look forward to seeing you again in the future. Thanks again!

  • 5.0 out of 5
    May 8, 2019

    Took my wife?s Tahoe in for ac repair, during the check out process they also noticed some noise in the rear ended come to find out a bearing was going... out and all repairs where done under warranty. Save us a lot of money bye finding the issue before warranty ran out.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eddie, thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we are achieving our goal and we ...are glad to hear that you were pleased with your visit. Thanks again!

  • 1.0 out of 5
    January 11, 2019

    I went the extra mile on my trade in, was asked if I would leave trailer brake in which was viturly new, I did ,I also left bed cover on again almost new,... which could have sold both in a hart beat on dregs list, but I thought it might help them sell it faster, wich they did, I asked for a small crease to be taken out of my buy but John refused. Even denied we talked about it on phone, Medien he is getting senile.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dennis, thanks for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to grow as a dealership. We w...ill be sharing your comments with our team and we encourage you to contact us if you would like to provide more details.

  • 5.0 out of 5
    January 6, 2019

    Best car buying experience of my life by far! Wally is so awesome! He made the entire experience so easy!! I highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brandy, Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your exper...ience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Crain Buick GMC Of Springdale, we always strive for service excellence. Let us know if we can do anything else and thanks again!

  • 5.0 out of 5
    September 3, 2018

    Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so... informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write about your visit. It is wonderful to hear that our staff at Crain Buick GMC Of Springdale was able to provide y...ou with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions please feel free to contact us.

  • 4.0 out of 5
    May 3, 2018

    I loved my vehicle it just needed a few repairs sooner than it should have. Overall, everything was okay so I was okay for me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larenia, Thank you for taking the time to share your feedback. We appreciate your time. At Crain Buick GMC Of Springdale, we value our customers and w...e look forward to seeing you on your next visit.

  • 4.0 out of 5
    March 19, 2018

    It was a little longer than expected. BUTT I got more than expected.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, Thank you for taking the time to share your feedback. We appreciate your time. At Crain Buick GMC Of Springdale, we value our customers and we l...ook forward to seeing you on your next visit.

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