Crain Buick GMC of Springdale

I have purchased a lot of vehicles in my lifetime. NEVER has anything been so bad! The financing guys/sales managers just couldn't stop themselves from... spewing lies. When I went to test drive it they gave me a price $1000 over what they were asking for it online. Then they tell me that that is a way to get people in the door and that is a total discount of ALL possible discounts that "could" be applied. It is a "close the deal" first dealership. Caring about the client is not in the vocabulary of these guys. If they didn't have the only truck like it within 550 miles I wouldn't have bought it. Yes that makes me an idiot for putting "want" in to the equation. I admit that. We walked away once because of a guy named Derek. Then went back to purchase and and I'll be danged if it didn't get worse. The financing guy said that the only way to get us the price he told us was to finance through them. They said they would pay our trade off before our next payment. NOPE!! We had to make the payment so we wouldn't take a credit hit after several calls to them because they lied when they said they overnighted the payoff check out the previous week. They didn't even care that i had to drive an hour and a half one way back down there to have parts put on my truck that should've been on before I purchased it. No they didn't call me. I had to call them and ask them about the missing parts and the small dent in the door I couldn't see because I purchased the truck at night. Made me wonder if they knew about the dent but I can't say one way or the other. I do know that there was no offer to fix it. A person should be excited, I feel, about getting a new car. I always was in the past. Not this time. I don't have buyers remorse. I have Springdale AR., Crain dealership remorse. Be warned! If you go to this dealership you are asking to get hosed. All I can say is this. If you find they have the vehicle you want...DO ANYTHING to get another dealership to bring it there and buy it from them.

great service as always quick and good om my GMC Denali truck

Bought a used truck from Crain, salesman was honest about the deal. General manager made stuff happen that other dealers would argue about and simply not... do for me. Love my truck and look forward to visiting Crain for my service and will definitely not purchase from any other dealership.

I want to thank Luis Orozco for going above and beyond for helping me look for the perfect car thank you Luis and to the manager that helped us out thank... really appreciate it thank you I really recommend Luis orozco

Took my wife?s Tahoe in for ac repair, during the check out process they also noticed some noise in the rear ended come to find out a bearing was going... out and all repairs where done under warranty. Save us a lot of money bye finding the issue before warranty ran out.

I went the extra mile on my trade in, was asked if I would leave trailer brake in which was viturly new, I did ,I also left bed cover on again almost new,... which could have sold both in a hart beat on dregs list, but I thought it might help them sell it faster, wich they did, I asked for a small crease to be taken out of my buy but John refused. Even denied we talked about it on phone, Medien he is getting senile.

Best car buying experience of my life by far! Wally is so awesome! He made the entire experience so easy!! I highly recommend this dealership.

Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so... informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!

I loved my vehicle it just needed a few repairs sooner than it should have. Overall, everything was okay so I was okay for me.

It was a little longer than expected. BUTT I got more than expected.