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Crain Buick GMC of Springdale

(51 reviews)
Visit Crain Buick GMC of Springdale
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (479) 316-0394 (479) 316-0394
Used (479) 316-0403 (479) 316-0403
Service (479) 316-0413 (479) 316-0413

Inventory

See all 285 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2013.
Crain Buick GMC of Springdale is a leading GM dealership in Northwest Arkansas. We carry a huge inventory new and used Buick and GMC cars trucks and SUVs for all types of drivers and their needs. You know you can trust Crain to have the largest selection in the region at the lowest prices. Customers love our fantastic customer service and attention to detail. We are the largest family-owned and operated dealership in the state of Arkansas. You don't become that good without putting the customer first. Taking care of our customers is what we do best. We're Crain Buick GMC of Springdale is the car GM dealer that works the hardest for you.

Service center

Phone number (479) 316-0413

Service hours

Monday
Closed
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(51 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Crain Automotive and Kerry in particular was great.

Crain Automotive and Kerry in particular was great. It was a very relaxed atmosphere and everyone was so nice. They will be my first stop next time!

Crain Automotive and Kerry in particular was great.

Crain Automotive and Kerry in particular was great. It was a very relaxed atmosphere and everyone was so nice. They will be my first stop next time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just wanted to Thank Ricardo Martinez for the help with

Just wanted to Thank Ricardo Martinez for the help with my Ford Mustang GT. Great service, he worked really hard to get me into this car. Thanks

Just wanted to Thank Ricardo Martinez for the help with

Just wanted to Thank Ricardo Martinez for the help with my Ford Mustang GT. Great service, he worked really hard to get me into this car. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly and helpful as always!

Friendly and helpful as always! Fixed an issue caused by a quick lube. Oil filter not tightened. Will recommend Crain Springdale service to my friends.

Friendly and helpful as always!

Friendly and helpful as always! Fixed an issue caused by a quick lube. Oil filter not tightened. Will recommend Crain Springdale service to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I have a 2500 GMC, and actually live about 260 miles from

I have a 2500 GMC, and actually live about 260 miles from Springdale. Coming thru Arkansas this week my truck went into power reduction. On star told me it was a transmission fault and the truck wouldn't run over 55mph. I knew Crain was up off 412 and was hoping for a miracle to make it back home that night. It was 15 till 6 when I got there and Harrison was absolutely my hero! He told me the issue, said I maybe able to get it where you can make it home and he absolutely kept his word! Most people at quiting time don't really care to hear a story of some guy that has already spent 4 days away from and wants to get home, they have already put in a days work and ready to head that way themselves. Harrison not only took the time but I am glad to report I made it home safe and sound. Got with my local dealer and they are going to get it fixed for good once they can get a part. I just have to say my next time thru Springdale I'm dropping off some donuts for my best new friend in Arkansas!! Thanks again Harrison your the man!!

I have a 2500 GMC, and actually live about 260 miles from

I have a 2500 GMC, and actually live about 260 miles from Springdale. Coming thru Arkansas this week my truck went into power reduction. On star told me it was a transmission fault and the truck wouldn't run over 55mph. I knew Crain was up off 412 and was hoping for a miracle to make it back home that night. It was 15 till 6 when I got there and Harrison was absolutely my hero! He told me the issue, said I maybe able to get it where you can make it home and he absolutely kept his word! Most people at quiting time don't really care to hear a story of some guy that has already spent 4 days away from and wants to get home, they have already put in a days work and ready to head that way themselves. Harrison not only took the time but I am glad to report I made it home safe and sound. Got with my local dealer and they are going to get it fixed for good once they can get a part. I just have to say my next time thru Springdale I'm dropping off some donuts for my best new friend in Arkansas!! Thanks again Harrison your the man!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sarah contacted me once and I asked her to have Ricardo

Sarah contacted me once and I asked her to have Ricardo the sales person contact me but he never did. Then I emailed her a few days later asking about the truck I was very interested in but never got a reply. I guess she and Ricardo were too busy.

Sarah contacted me once and I asked her to have Ricardo

Sarah contacted me once and I asked her to have Ricardo the sales person contact me but he never did. Then I emailed her a few days later asking about the truck I was very interested in but never got a reply. I guess she and Ricardo were too busy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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STAY AWAY!!!

Worst dealership ever. We drove five hours to Arkansas to buy a car and then when we showed up it had minor damage to the back. There was a significant dent and scratches. We brought a certified check with us so the dealership said they would mail us a check for $200 to make up for the damage. No mind you, it cost us $275.00 to fix the car but whatever, they only offered us $200 and it was better than nothing. It's now been seven weeks, and no check. I've sent at least half a dozen emails and have made multiple calls. The sales person won't do anything, so four days ago I called to file a complaint and was told I would be getting a call back on Monday. It's now Wednesday and I had to call again because no one called me back. Yet again, my name and number was taken down and I was told 'they'd look into it' and call me back but they 'don't know when they'll be able to call me back. At this point I doubt we'll ever get it. Also there was a missing part, it was a small plastic piece, but it was missing and they said they'd mail it to us and we could put it on. Of course, seven weeks later no part.

STAY AWAY!!!

Worst dealership ever. We drove five hours to Arkansas to buy a car and then when we showed up it had minor damage to the back. There was a significant dent and scratches. We brought a certified check with us so the dealership said they would mail us a check for $200 to make up for the damage. No mind you, it cost us $275.00 to fix the car but whatever, they only offered us $200 and it was better than nothing. It's now been seven weeks, and no check. I've sent at least half a dozen emails and have made multiple calls. The sales person won't do anything, so four days ago I called to file a complaint and was told I would be getting a call back on Monday. It's now Wednesday and I had to call again because no one called me back. Yet again, my name and number was taken down and I was told 'they'd look into it' and call me back but they 'don't know when they'll be able to call me back. At this point I doubt we'll ever get it. Also there was a missing part, it was a small plastic piece, but it was missing and they said they'd mail it to us and we could put it on. Of course, seven weeks later no part.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service-Above Expectations

I took my Encore GX in for an oil change and tire rotation. My front left had been slowly losing air for a few months, but i forgot to tell them that. They discovered a small nail in that tire, and called me to see if I wanted it repaired. I'm so grateful, because I was about to go on a long road trip. The service was easy to schedule, and fairly quick.

Excellent Service-Above Expectations

I took my Encore GX in for an oil change and tire rotation. My front left had been slowly losing air for a few months, but i forgot to tell them that. They discovered a small nail in that tire, and called me to see if I wanted it repaired. I'm so grateful, because I was about to go on a long road trip. The service was easy to schedule, and fairly quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Company!

My family have bought 5 vehicles from Crain in Springdale and we are very happy with all their services!!

Great Company!

My family have bought 5 vehicles from Crain in Springdale and we are very happy with all their services!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experience!

I had a very good experience with my salesperson Cole. I specifically looked him up because I was impressed with the way he handled my son?s car purchase last year. As expected he was easy to work with, not pushy and genuinely interested in getting me taken care of and into the car I was interested in. I had planned to pay cash for the car but with Monday being a banking holiday the check did not go thru as it should because the bank transfers were delayed. So I made arrangements to bring a cashiers check by Wednesday to take care of the payment. Tuesday I had to be out of town for a funeral my mother had just passed this week. I worked with your business manager and he was easy to work with as well. I can?t remember his name at the moment but finalizing all the paperwork was easy. When my bank delayed my transfer for the last $15k he had a solution to handle the situation smoothly and without a lot of stress. As you can imagine it was a stressful week in my life. On Christmas Eve on my way out of state my engine burnt up on my current car so I had to make car shopping a priority even though I was concerned about whether I?d be clear headed enough to complete the transaction. They were very patient and kind with me and answered all my questions. I was in and out within a few minutes and I was relieved I had reliable transportation again. Thank you for a wonderful experience!

Great buying experience!

I had a very good experience with my salesperson Cole. I specifically looked him up because I was impressed with the way he handled my son?s car purchase last year. As expected he was easy to work with, not pushy and genuinely interested in getting me taken care of and into the car I was interested in. I had planned to pay cash for the car but with Monday being a banking holiday the check did not go thru as it should because the bank transfers were delayed. So I made arrangements to bring a cashiers check by Wednesday to take care of the payment. Tuesday I had to be out of town for a funeral my mother had just passed this week. I worked with your business manager and he was easy to work with as well. I can?t remember his name at the moment but finalizing all the paperwork was easy. When my bank delayed my transfer for the last $15k he had a solution to handle the situation smoothly and without a lot of stress. As you can imagine it was a stressful week in my life. On Christmas Eve on my way out of state my engine burnt up on my current car so I had to make car shopping a priority even though I was concerned about whether I?d be clear headed enough to complete the transaction. They were very patient and kind with me and answered all my questions. I was in and out within a few minutes and I was relieved I had reliable transportation again. Thank you for a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cole Hennigan, a good salesman to deal with!

Cole Hennigan was very pleasant. He explained some of the new features of the car to me, and went over details on the sale and new car, with a friendly, non pressure style. Very polite and attentive. i would deal with him again.

Cole Hennigan, a good salesman to deal with!

Cole Hennigan was very pleasant. He explained some of the new features of the car to me, and went over details on the sale and new car, with a friendly, non pressure style. Very polite and attentive. i would deal with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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