Crain Buick GMC of Springdale

New 888-290-2813 Dealer Website
Used 888-420-5288 Email Dealer

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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed

Reviews

4.7
Average based on 16 reviews.
  • Lisa Tennison

    I purchased a new car from Crane which was great. The service department however I was not impressed with. I was promised free oil changes for two...

    Dealer Response

    Mrs. Tennison, I sincerely apologize that your visit in our service department was not to your expectations. We do strive to treat all of our cust...


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    I purchased a new car from Crane which was great. The service department however I was not impressed with. I was promised free oil changes for two years and I was denied the last time I took my car in for service and was treated very rudely.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mrs. Tennison, I sincerely apologize that your visit in our service department was not to your expectations. We do strive to treat all of our customer's with the utmost respect. I will be discussing your concerns with our service staff, so that we can provide all of our future customers with the care and understanding that they deserve. As for the free oil changes, that is a warranty offered directly from Buick to customers that purchased a new 2014 or 2015 Buick vehicle. The stipulations that Buick placed on that warranty are as follows: 2 years/ or 24,000 miles/or a maximum of 4 oil changes (and tire rotations). Unfortunately, if a vehicle is still within the 2 years time frame but is over 24,000 miles, or has already used the 4 free oil changes, Buick will not pay for any further oil changes. This is a stipulation directly from Buick, not Crain, and it does look like at the time of your last visit in our service department, your vehicle was over the mileage allowed, and Buick warranty would not cover it. I do apologize if there was a miscommunication regarding the technicalities of this warranty at the time you purchased your vehicle. If you would like to discuss the matter further, or if you have any other questions or concerns, please do not hesitate to contact me. Sincerely, Kara Sanchez, Customer Relations Manager, 479-361-4654 or karasanchez@crainteam.net.


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  • Amazing Service

    Wonderful place, wonderful people, and a wonderful car! I wouldn't have wanted my first car buying experience to be anywhere else.

    Dealer Response

    Rikki, thank you for allowing us the opportunity to assist you with your first car buying experience! We appreciate the opportunity, and look forw...


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    Wonderful place, wonderful people, and a wonderful car! I wouldn't have wanted my first car buying experience to be anywhere else.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rikki, thank you for allowing us the opportunity to assist you with your first car buying experience! We appreciate the opportunity, and look forward to assisting you with all of your future car care needs. Thanks for choosing Crain Buick GMC of Springdale!


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  • Crain Buick GMC of Springdale

    Pleased with dealership. Bought two new vehicles there in 2014.


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    Pleased with dealership. Bought two new vehicles there in 2014.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2013