Reviews
Write a reviewPaul is AMAZING, FRIENDLY, HELPFUL and was wonderful to
Paul is AMAZING, FRIENDLY, HELPFUL and was wonderful to work with. Paul did all he could do to make our buying experience easy and fun. He answered all of our questions and literally ran from one building to the next to find the right car for us. If you want a really pleasant experience purchasing a car you can do no better than Paul. We had the dynamic duo with Paul and Joe helping us find the right car with all the must have options and helped us find exactly what we wanted. Joe did a great job explaining all the specials Volvo had to offer and explained all the cars features. Joe was really friendly and his conduct put as at ease. Finally, Scott, the Sales Manager equally a friendly professional, asking us when we first went through the front door, how he could help. When going over the final numbers he was clear, direct and transparent with us and I really appreciated his candor approach. 5 stars all around. P.S. Shelby in Finance was Quick and Efficient and made the loan process so easy.
Paul is AMAZING, FRIENDLY, HELPFUL and was wonderful to
Paul is AMAZING, FRIENDLY, HELPFUL and was wonderful to work with. Paul did all he could do to make our buying experience easy and fun. He answered all of our questions and literally ran from one building to the next to find the right car for us. If you want a really pleasant experience purchasing a car you can do no better than Paul. We had the dynamic duo with Paul and Joe helping us find the right car with all the must have options and helped us find exactly what we wanted. Joe did a great job explaining all the specials Volvo had to offer and explained all the cars features. Joe was really friendly and his conduct put as at ease. Finally, Scott, the Sales Manager equally a friendly professional, asking us when we first went through the front door, how he could help. When going over the final numbers he was clear, direct and transparent with us and I really appreciated his candor approach. 5 stars all around. P.S. Shelby in Finance was Quick and Efficient and made the loan process so easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian, we're delighted to know that Paul, Joe, Scott & Shelby made your car-buying experience at Volvo Cars St. Louis a memorable one! It's great to hear about our team going the extra mile for you. Enjoy your new ride and thanks for sharing this wonderful review!
The buying experience with Paul and the Dean Team Volvo
The buying experience with Paul and the Dean Team Volvo squad was one of the easiest car buying experiences I have ever had. Quick and to the point. I had a car I wanted and a price I wanted to pay. 10 hours later I was driving away with the car and price I wanted
The buying experience with Paul and the Dean Team Volvo
The buying experience with Paul and the Dean Team Volvo squad was one of the easiest car buying experiences I have ever had. Quick and to the point. I had a car I wanted and a price I wanted to pay. 10 hours later I was driving away with the car and price I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Paul and the Dean Team Volvo made your car buying experience easy and straightforward. It's great to see you driving away happy with your new ride! Thanks for choosing us, we appreciate it!
The team work very hard with me to get me financed and
The team work very hard with me to get me financed and didn’t hit my credit over and over like another dealership and I wasn’t there 5 or 6 hours it was very smooth. I enjoyed working with the finance person making me very comfortable. Come on over and see if they can get you your car you need
The team work very hard with me to get me financed and
The team work very hard with me to get me financed and didn’t hit my credit over and over like another dealership and I wasn’t there 5 or 6 hours it was very smooth. I enjoyed working with the finance person making me very comfortable. Come on over and see if they can get you your car you need
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Carolyn! We're glad to know that our team at Volvo Cars St. Louis was able to make your financing process smooth and comfortable! We appreciate the recommendation and look forward to assisting you in the future.
Brian was extremely helpful recently when we wanted to
Brian was extremely helpful recently when we wanted to purchase our Volvo that had been under a lease contract. I highly recommend Brian to anyone who wants the extra customer service and knowledge. He's your guy! Diana Spellman
Brian was extremely helpful recently when we wanted to
Brian was extremely helpful recently when we wanted to purchase our Volvo that had been under a lease contract. I highly recommend Brian to anyone who wants the extra customer service and knowledge. He's your guy! Diana Spellman
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Diana! We're delighted to know Brian was able to assist you with your Volvo purchase at our Volvo Cars St. Louis! We appreciate the recommendation and look forward to serving any future needs you may have.
I have been dealing with John for 30 + years and
I have been dealing with John for 30 + years and everytime I go to him he never fails me he always gets the job done. Thank you John and Kim for giving me my dream SUV. ❤️
I have been dealing with John for 30 + years and
I have been dealing with John for 30 + years and everytime I go to him he never fails me he always gets the job done. Thank you John and Kim for giving me my dream SUV. ❤️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks John and Kim for giving me my dream SUV. You always manage to come through 30 plus years and you still making it possible. ❤️❤️❤️
Absolutely outstanding!! Thank you, Rossvanita, for your loyalty and your outstanding compliments on John and Kim!! Our team always aims to provide top-notch service and we are proud to hear that John and Kim provided that for you!! Thank you for your business and your outstanding review!! Enjoy your dream SUV and let us know if you need anything!! Thank you!!
Bought a used car with the 60 day warranty.
Bought a used car with the 60 day warranty. The check engine light went on a week later and the shop started giving me a lot of trouble. They accused me of taking the car off-roading and tried not to cover things that were clearly in the warranty. A couple weeks later, I got a flat tire. I did opt to get an additional wheel and tire warranty. I didn’t want to, but I had to bring the car back to the dealership for this work too. They refused to give me a rental car, and sent me away on my spare while they waited for my new tire to come in. And then they could only order the new tire for me and mount it. But they would not put it on or balance and rotate my tires. I had to drive it home on the spare and put the wheel on myself. When purchasing the vehicle, they talked a really big game about being a family place and somewhere that I could depend on to bring my car in for maintenance and buy all my future cars from there. The assured me that I would always be taken care of. They have yet to live up to that.
Bought a used car with the 60 day warranty.
Bought a used car with the 60 day warranty. The check engine light went on a week later and the shop started giving me a lot of trouble. They accused me of taking the car off-roading and tried not to cover things that were clearly in the warranty. A couple weeks later, I got a flat tire. I did opt to get an additional wheel and tire warranty. I didn’t want to, but I had to bring the car back to the dealership for this work too. They refused to give me a rental car, and sent me away on my spare while they waited for my new tire to come in. And then they could only order the new tire for me and mount it. But they would not put it on or balance and rotate my tires. I had to drive it home on the spare and put the wheel on myself. When purchasing the vehicle, they talked a really big game about being a family place and somewhere that I could depend on to bring my car in for maintenance and buy all my future cars from there. The assured me that I would always be taken care of. They have yet to live up to that.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We apologize we are unable to stand up to the customers' expectations.
Awesome experience from the beginning.
Awesome experience from the beginning. Our salesman (Paul Thoman) was a top notch professional, always in contact and answering questions quickly. We were treated like friends and it was effortless going from choosing a vehicle to finishing with a great finance department and driving home in the perfect car.
Awesome experience from the beginning.
Awesome experience from the beginning. Our salesman (Paul Thoman) was a top notch professional, always in contact and answering questions quickly. We were treated like friends and it was effortless going from choosing a vehicle to finishing with a great finance department and driving home in the perfect car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jennifer, we're delighted to know that Paul and our team at Volvo Cars St. Louis made your car-buying experience effortless! We strive for professionalism and friendliness in all interactions. Enjoy the perfect ride home!
We had a great experience in purchasing our new Volvo
We had a great experience in purchasing our new Volvo from Jamel! He was friendly, courteous and knowledgeable. Our purchase went smoothly and we are enjoying our new vehicle. Looking forward to continuing our relationship with Dean Team Volvo!
We had a great experience in purchasing our new Volvo
We had a great experience in purchasing our new Volvo from Jamel! He was friendly, courteous and knowledgeable. Our purchase went smoothly and we are enjoying our new vehicle. Looking forward to continuing our relationship with Dean Team Volvo!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a fast and smooth experience with Jamel and our Team at Volvo Cars St. Louis!! Our team always aims to provide top-notch service and we are proud to hear that Jamel and our Team provided that for you!! Thank you for your positive feedback and enjoy your new Volvo!!
It was good dealing with dean Team Volvo Paul and Scott
It was good dealing with dean Team Volvo Paul and Scott was great. They will do whatever it takes to make you happy, great experience.
It was good dealing with dean Team Volvo Paul and Scott
It was good dealing with dean Team Volvo Paul and Scott was great. They will do whatever it takes to make you happy, great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that you had a top-notch experience with Paul and Scott at Volvo Cars St. Louis!! Our team always aims to provide top-notch service and we are proud to hear that Paul and Scott provided that for you. Thank you for your outstanding feedback and enjoy your new vehicle!!
The process of purchasing a car can be daunting,
The process of purchasing a car can be daunting, especially if you find yourself needing a new vehicle unexpectedly. Paul Thoman & Shelby Diepenbrock listened to my concerns, answered my questions and gave me the space and time I needed to make my buying decision with confidence. I felt well taken care of by the entire team at Volvo Cars of St. Louis. Thank you!
The process of purchasing a car can be daunting,
The process of purchasing a car can be daunting, especially if you find yourself needing a new vehicle unexpectedly. Paul Thoman & Shelby Diepenbrock listened to my concerns, answered my questions and gave me the space and time I needed to make my buying decision with confidence. I felt well taken care of by the entire team at Volvo Cars of St. Louis. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that you had a positive experience with Paul and Shelby at Volvo Cars St. Louis!! Our team always aims to provide top-notch service and we are proud to hear that Paul and Shelby provided that for you!! Thank you for your positive feedback and enjoy your new vehicle!!