Reviews
The volvo cars St.
The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing.
The volvo cars St.
The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paul and Brian were great!
Paul and Brian were great! Both very professional and friendly. I highly recommend this Dean Team. Thanks guys!
Paul and Brian were great!
Paul and Brian were great! Both very professional and friendly. I highly recommend this Dean Team. Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Patti! Thank you for recommending Dean Team Volvo Cars of St. Louis! We are happy to hear that you had such a good experience working with Paul and Brian. See you next time!
Where do l start?
Where do l start? I came into Dean Volvo in need of a second car after 2012XC70 went down. They worked it out and blessed me to be able to make the purchase of a 2020 white equinox that's fantastic on gas. They can get my business anytime and best to believe that I will refer others to the Dean Team. Thanks Paul Thoman and David McClain
Where do l start?
Where do l start? I came into Dean Volvo in need of a second car after 2012XC70 went down. They worked it out and blessed me to be able to make the purchase of a 2020 white equinox that's fantastic on gas. They can get my business anytime and best to believe that I will refer others to the Dean Team. Thanks Paul Thoman and David McClain
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mike! We are delighted to hear that Paul, David, and the team worked their magic and got you into your 2020 Chevy Equinox! Thank you for choosing Dean Team Volvo Cars of St. Louis and for sharing your experience. We are grateful for your business and recommendations!
Scott, Paul, and Bryan were all amazing to work with!
Scott, Paul, and Bryan were all amazing to work with! Super friendly and knowledgeable. Would 100% recommend them!
Scott, Paul, and Bryan were all amazing to work with!
Scott, Paul, and Bryan were all amazing to work with! Super friendly and knowledgeable. Would 100% recommend them!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bailey, we're delighted to hear that Scott, Paul, and Bryan provided such a great experience at Volvo Cars St. Louis! Thank you for the recommendation!
Paul was great to work with as he was super professional.
Paul was great to work with as he was super professional. This was the fastest and best car buying experience we have ever had. We will definitely be coming back here in the future!
Paul was great to work with as he was super professional.
Paul was great to work with as he was super professional. This was the fastest and best car buying experience we have ever had. We will definitely be coming back here in the future!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're excited to hear that Paul made your car-buying experience at Volvo Cars St. Louis so smooth and enjoyable! We look forward to welcoming you back in the future. Safe travels with your new vehicle!
Paul was so helpful and honest.
Paul was so helpful and honest. He asked all the right questions and made the entire process a great experience.
Paul was so helpful and honest.
Paul was so helpful and honest. He asked all the right questions and made the entire process a great experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Paul made your experience at Volvo Cars St. Louis so positive and seamless! Thank you for sharing this wonderful feedback with us.
the people who work here are very nice and it was a great
the people who work here are very nice and it was a great experience overall
the people who work here are very nice and it was a great
the people who work here are very nice and it was a great experience overall
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Megan! We're glad we could make this a wonderful experience! - Volvo Cars St. Louis
the people who work here are very nice and it was a great
the people who work here are very nice and it was a great experience overall
the people who work here are very nice and it was a great
the people who work here are very nice and it was a great experience overall
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear it, Megan! Thank you for choosing Volvo Cars St. Louis!
This is about the 6th car I've purchased from Paul!
This is about the 6th car I've purchased from Paul! That speaks for itself!
This is about the 6th car I've purchased from Paul!
This is about the 6th car I've purchased from Paul! That speaks for itself!
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your shoutout to Paul at Volvo Cars St. Louis! Safe travels in your new car!
Paul Thoman was wonderful to work with.
Paul Thoman was wonderful to work with. Professional and friendly. Fully answered all my questions and it was a very low pressure environment when making the deal to purchase. Couldn't have asked for a better experience. Highly recommend Paul, and Dean Team Volvo.
Paul Thoman was wonderful to work with.
Paul Thoman was wonderful to work with. Professional and friendly. Fully answered all my questions and it was a very low pressure environment when making the deal to purchase. Couldn't have asked for a better experience. Highly recommend Paul, and Dean Team Volvo.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris, we're delighted to hear that Paul provided such a professional and friendly experience at Volvo Cars St. Louis! Thank you for recommending him and our team; we appreciate your support!