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Dean Team Volvo Cars of Saint Louis

(1,212 reviews)
Visit Dean Team Volvo Cars of Saint Louis
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (314) 480-5342 (314) 480-5342
Used (314) 732-0207 (314) 732-0207
Service (314) 732-0819 (314) 732-0819

Inventory

See all 180 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2014.
Here at Volvo Cars St. Louis everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door whether you're in the market for your next vehicle or tuning up your current one. Once you've chosen your next car Volvo of Brentwood helps you take those all-important next steps towards driving home the Volvo of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs. Our Volvo service department offers everything from routine maintenance to repairs when they're needed.
Experience The Dean Team Difference today!

Service center

Phone number (314) 732-0819

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dean Team Volvo Cars of Saint Louis from DealerRater.

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The volvo cars St.

The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing.

The volvo cars St.

The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Paul and Brian were great!

Paul and Brian were great! Both very professional and friendly. I highly recommend this Dean Team. Thanks guys!

Paul and Brian were great!

Paul and Brian were great! Both very professional and friendly. I highly recommend this Dean Team. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Patti! Thank you for recommending Dean Team Volvo Cars of St. Louis! We are happy to hear that you had such a good experience working with Paul and Brian. See you next time!

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Where do l start?

Where do l start? I came into Dean Volvo in need of a second car after 2012XC70 went down. They worked it out and blessed me to be able to make the purchase of a 2020 white equinox that's fantastic on gas. They can get my business anytime and best to believe that I will refer others to the Dean Team. Thanks Paul Thoman and David McClain

Where do l start?

Where do l start? I came into Dean Volvo in need of a second car after 2012XC70 went down. They worked it out and blessed me to be able to make the purchase of a 2020 white equinox that's fantastic on gas. They can get my business anytime and best to believe that I will refer others to the Dean Team. Thanks Paul Thoman and David McClain

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Mike! We are delighted to hear that Paul, David, and the team worked their magic and got you into your 2020 Chevy Equinox! Thank you for choosing Dean Team Volvo Cars of St. Louis and for sharing your experience. We are grateful for your business and recommendations!

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Scott, Paul, and Bryan were all amazing to work with!

Scott, Paul, and Bryan were all amazing to work with! Super friendly and knowledgeable. Would 100% recommend them!

Scott, Paul, and Bryan were all amazing to work with!

Scott, Paul, and Bryan were all amazing to work with! Super friendly and knowledgeable. Would 100% recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Bailey, we're delighted to hear that Scott, Paul, and Bryan provided such a great experience at Volvo Cars St. Louis! Thank you for the recommendation!

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Paul was great to work with as he was super professional.

Paul was great to work with as he was super professional. This was the fastest and best car buying experience we have ever had. We will definitely be coming back here in the future!

Paul was great to work with as he was super professional.

Paul was great to work with as he was super professional. This was the fastest and best car buying experience we have ever had. We will definitely be coming back here in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're excited to hear that Paul made your car-buying experience at Volvo Cars St. Louis so smooth and enjoyable! We look forward to welcoming you back in the future. Safe travels with your new vehicle!

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Paul was so helpful and honest.

Paul was so helpful and honest. He asked all the right questions and made the entire process a great experience.

Paul was so helpful and honest.

Paul was so helpful and honest. He asked all the right questions and made the entire process a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Paul made your experience at Volvo Cars St. Louis so positive and seamless! Thank you for sharing this wonderful feedback with us.

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the people who work here are very nice and it was a great

the people who work here are very nice and it was a great experience overall

the people who work here are very nice and it was a great

the people who work here are very nice and it was a great experience overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Megan! We're glad we could make this a wonderful experience! - Volvo Cars St. Louis

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the people who work here are very nice and it was a great

the people who work here are very nice and it was a great experience overall

the people who work here are very nice and it was a great

the people who work here are very nice and it was a great experience overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear it, Megan! Thank you for choosing Volvo Cars St. Louis!

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This is about the 6th car I've purchased from Paul!

This is about the 6th car I've purchased from Paul! That speaks for itself!

This is about the 6th car I've purchased from Paul!

This is about the 6th car I've purchased from Paul! That speaks for itself!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your shoutout to Paul at Volvo Cars St. Louis! Safe travels in your new car!

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Paul Thoman was wonderful to work with.

Paul Thoman was wonderful to work with. Professional and friendly. Fully answered all my questions and it was a very low pressure environment when making the deal to purchase. Couldn't have asked for a better experience. Highly recommend Paul, and Dean Team Volvo.

Paul Thoman was wonderful to work with.

Paul Thoman was wonderful to work with. Professional and friendly. Fully answered all my questions and it was a very low pressure environment when making the deal to purchase. Couldn't have asked for a better experience. Highly recommend Paul, and Dean Team Volvo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chris, we're delighted to hear that Paul provided such a professional and friendly experience at Volvo Cars St. Louis! Thank you for recommending him and our team; we appreciate your support!

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