Reviews
Write a reviewGraff sucks
Took Cadillac cts for repair. Told to bring back later. Hour later car was TOWED to dealership. Text messages to FIX car minus exhaust and headlights. Passenger door won't open from outside, rear window goes down when wet outside, center console was still apart from tow, ( placing in neutral when it wont start), tire preasure sensors all not working, park assist not working. Terrible job by caddillac dealer on a 40k Cadillac. Definitely don't go there. Ana Widgren.
Graff sucks
Took Cadillac cts for repair. Told to bring back later. Hour later car was TOWED to dealership. Text messages to FIX car minus exhaust and headlights. Passenger door won't open from outside, rear window goes down when wet outside, center console was still apart from tow, ( placing in neutral when it wont start), tire preasure sensors all not working, park assist not working. Terrible job by caddillac dealer on a 40k Cadillac. Definitely don't go there. Ana Widgren.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Staff always takes care of the issues with a friendly, upbeat professional way.
Great service
Staff always takes care of the issues with a friendly, upbeat professional way.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Want a lemon? Great place to get one
I bought a truck from Graff on Mission Street 3 weeks ago. The brakes acted up then... I went to get them looked at and they said there was transmission fluid in the brake line that was going to cost me $5,000. I am on a fixed income and am raising my two kids by myself. My credit is not good. So now they say the truck shouldn't be driven, so I'm stuck with a vehicle I can't drive????? I think not!!!!!
Want a lemon? Great place to get one
I bought a truck from Graff on Mission Street 3 weeks ago. The brakes acted up then... I went to get them looked at and they said there was transmission fluid in the brake line that was going to cost me $5,000. I am on a fixed income and am raising my two kids by myself. My credit is not good. So now they say the truck shouldn't be driven, so I'm stuck with a vehicle I can't drive????? I think not!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jennica, I'm sorry that you're unhappy with the vehicle you purchased. We strive to make sure we are selling quality vehicles and everything goes through a safety inspection before hitting the lot. It sounds like you stopped into the dealership today and the dealership has offered you a credit back towards another vehicle for the same amount you spent on your vehicle. Please reach out to your salesperson or management directly if you have questions about the replacement vehicle.
Repair to exhaust noise in 2013 GMC Sierra 2500
The Service Team is top notch and the Mechanic Chris was excellent. He took the time with me on a ride along, to diagnose the noise and come up with the fix. Thanks Graff GMC Service Team, Keith.
Repair to exhaust noise in 2013 GMC Sierra 2500
The Service Team is top notch and the Mechanic Chris was excellent. He took the time with me on a ride along, to diagnose the noise and come up with the fix. Thanks Graff GMC Service Team, Keith.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Graff Buick of Mt. Pleasant
Had an appointment for an oil change and tire rotation. Staff were courteous and service was performed quickly.
Graff Buick of Mt. Pleasant
Had an appointment for an oil change and tire rotation. Staff were courteous and service was performed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Nichols
Always greeted from the great service Team. they keep you update and inform you of any needed repairs .
Ms. Nichols
Always greeted from the great service Team. they keep you update and inform you of any needed repairs .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
bakerywitt@aol.com
Service writers are knowledgeable and trustworthy. I've been to the other dealerships in Mt. Pleasant and this service dept. is the only one I trust.
bakerywitt@aol.com
Service writers are knowledgeable and trustworthy. I've been to the other dealerships in Mt. Pleasant and this service dept. is the only one I trust.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
?????
Was told oil change for my car would be 35.00. After oil change was completed it cost me 53.03. Yes, just for the oil change. When I questioned the Service Representative he told me that he didn't know that my car took O/20 oil even though he was looking at a computer screen with my car info when he told me it would be 35.00. They won't see me again!!!
?????
Was told oil change for my car would be 35.00. After oil change was completed it cost me 53.03. Yes, just for the oil change. When I questioned the Service Representative he told me that he didn't know that my car took O/20 oil even though he was looking at a computer screen with my car info when he told me it would be 35.00. They won't see me again!!!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Headlight bulb
The person I interacted with was very friendly and helpful
Headlight bulb
The person I interacted with was very friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Graff Buick/GMC Mt. Pleasant, MI
Convenient scheduling. Quality and friendly service. Comfortable customer waiting lounge.
Graff Buick/GMC Mt. Pleasant, MI
Convenient scheduling. Quality and friendly service. Comfortable customer waiting lounge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase