Robert Basil Buick GMC Cadillac

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
154 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 22, 2020

    Recently sold a vehicle from Robert Basil Buick, GMC, Cadillac. When discovered had a faulty parking assist system and a faulty tail light, the dealership... refused to stand by the vehicle. Jeff Werner is the worst service manager in Western New York. Sales manager couldn’t be found. I will do everything I can to tell people not to go to the dealership. Worst ever!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

  • 1.0 out of 5
    May 15, 2020

    Bought a car here in April 2020 after working years for the credentials to car shop at premiere dealerships. Behind the shiny signs I experienced Everything... I found at Streetcorner Conshop dealers as far as service goes ; Dishonest salesmen and shady signs of dysfunction. I was lied to in person and on the phone while trying to rationalize with the staff. I was Defintely treated Different After the Contract was Signed. My girlfriend now needs a car and we will Stay Away from Robert Basil Cadillac thanks to James Griffin and George Wallrich.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

  • October 1, 2015

    MY NEW CAR MAN MIKE ALIBISI WAS A PLEASURE TO DEAL WITH AND DID NOT WASTE MY SATURDAY BUYING A USED GMC YUKON THANKS MIKE

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 6, 2020

    With the situation we all are facing they did their best to accommodate us while we purchased car Patrick and George where very nice to us

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    April 19, 2020

    Dependable service department. Professional staff. Quick repairs and service. Comfortable waiting area or choose to take the complimentary shuttle home... to wait. Definitely a dealership I would recommend!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    April 14, 2020

    On time appointments. Fast and Friendly. Most important very efficient!! I would totally recommend Robert Basil service to all my friends and family!!... I’ll definitely return for further services.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    March 27, 2020

    What a breathtaking experience. We decided to try a different dealership for our service needs and to say the least, we are satisfied customers. We were... treated with respect and courtesy throughout the process.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    March 25, 2020

    Treated with the utmost Respect. Repairs were completed on time and at quoted price. Service counter staff were unbelievably courteous. Facility was neat... and clean

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    March 20, 2020

    Favorable experience getting my GMC Acadia serviced. Dealership was modern and clean. Employees were professional and knowledgeable. Estimate was very... detailed and work was completed accurately. Very satisfied .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    March 20, 2020

    Very pleased with my purchase. Staff was friendly and professional!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

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