Robert Basil Buick GMC Cadillac

My 2025 gm 2500 abruptly died in traffic 7/2/25 after getting it going again made it home but would not turn off. Called the next day they told me to bring it in . As i drove into their shop it shut down right in front of them. It’s been 8 days sitting in there back lot with no movement. I bought 3 Brand New vehicles from this company last fall and no help . Purchased multiple vehicles in the past going to go to another dealer.!!! Smaller perhaps . Called GM and they were concerned .said it should have been checked out right away.

My lease experience was the best one I have encounter thank you to Nate Cammarono!

My experience was very good. Gavin was a good salesperson. However, I would NEVER EVER recommend a salesperson to tell ANY customer to put down $14,000 which was incredibly obscene for a down payment on a 3 year lease. You should NEVER be that hungry for a commission. My favorite salesperson that I knew for 35 years at West Herr East Aurora would never recommend that to me. That is the trust you build with your salesperson-customer relationship. If I had to do this all over again--I definitely would NOT. It was too late to back out of this deal. Basil is known for great deals, and this was definitely NOT a great deal no matter how you spin it. I was under much pressure myself to get a new car due to previous lease expiring, tariffs coming into the mix soon and my mom having cancer with only a few months to live. But, this scenario will never happen again, I will make sure of that.

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

We had a wonderful experience. Heather was wonderful and made everything so easy. George was also great! Heather explained everything and made us feel very comfortable asking questions and explaining everything to us as George was We have been very happy with everything and so happy we went to Buick Cadillac for new car. Will certainly recommend to everyone we know! Thanks Heather and George!

I needed a state inspection. I did not have an appointment, but i was in and out within an hour. I will return!

I’ve leased or bought 4 vehicles from Robert Basil over the last 10 years. Madison has sold me my last 2. She’s been great. Very helpful. Always willing to find the answers to your questions. I especially like the “engine for life” warranty on used vehicles. It has come in handy a few times.

Josh was great! I called in morning...to pickup windshield wipers...picked up later in the day....and Josh helped to remove the damaged wipers and put on the new ones, he didn't have to do that. I appreciative the help and kindness. Thank you Gina Tedesco

Did dealership listen to me I brought it to you because the dealership I bought it from wouldn’t listen to me. I needed a ride back-and-forth to my house and it was excellent. I enjoyed the gentleman that drove me. He was very safe and courteous thank you again for your service.

Excellent sales people and they did a great job getting me on my way in a timely manner