Lia Nissan of Saratoga

On July 12, 2021 I brought my 2012 Infinity in for an oil & filter change, tire rotation, and NYS Inspection. The car failed the inspection due to worn rear brakes, seized calipers & four worn tires. I was given an estimate for the repairs which was approx. $1,200.00(tires not included). I needed to talk things over with my spouse prior to proceeding with repairs. In discussing the repairs needed with Chelsea she mentioned they had rotated the tires. I was shocked because why would you rotate the tires when they obviously needed to be replaced. She mentioned she would confirm the tires were rotated. When paying the bill I was charged for the rotation with the promise that the amount would be credited only if I purchased the tires from Lia Nissan of Saratoga. My spouse was so annoyed at the charge for the tire rotation that we took the car elsewhere for the repairs only to discover that the calipers were not seized. The tires cost me $120.00 less than the quote from Lia.. Last year alone I spent over $2500.00 with Lia on service & repairs, and was rewarded by charging me for an unneeded tire rotation($25.00). I also purchased the Infinity from the Lia dealership in Latham. So much for customer loyalty Oh by way I saved over $500 on the repair work Very disappointed

Exceptional first experience at Lia Nissan of Saratoga. Very clean waiting area which was greatly appreciated during these times. Staff were courteous and professional. I received my oil change, inspection and a badly needed new battery. Will definitely be back next time that I need service.

Be on your financial A game when dealing with this organization. Slicker than a wet fish caught in an oil soaked pond. Don,t let them remove plates on the trade in until after the financial contract is signed.

Sean S. Was awsome and full of knowledge. It was very helpful in my search for the perfect new vehicle for me and my family!!!

Sean S. was very helpful and knew his stuff about the car I was looking for. I will definitely recommend him to others and will buy from him again.

When my service is due I always make my appointment @ Lia Nissan Saratoga excellent customer service by Carroll she's my go to person when I'm there I never feel like I'm being forced to purchase anything that's unnecessary or ripped off in anyway..best service representative ever💪

I owned a Nissan Rogue for years. Always purchased my vehicle through Steven Laffer. Professional and courteous and always worlds the beat deal for you. Service department has never disappointed either. Would recommend this Nissan dealership to anyone

Just picked up my 2021 Rogue and it’s fantastic! What a great redesign and awesome features offered on the new Rogue SL AWD. It’s my second lease with this dealership and a lot has to do with the exceptional sales person Steve L. As well as the other staff and service personnel . I would highly recommend this dealership and the 2021 Rogue.

Lies Lies Lies Lies Lies! Every person there I dealt with just outright lies...the worst F N dealership I ever dealt with..No Good....I'm warning everyone..

I signed papers and gave deposit with a specific payment. A car was going to be located and they would call me. After 10 days I started calling different dealers and the Saratoga Nissan again. Finally they found one, but not the color I wanted (think they knew the color I wanted wasn't available). Went to sign papers and the payment was $20. more. They put the loan through Nissan and Wells Fargo. I had asked to put it through SEFCU. The financial manager said he only got my credit report at 4:30 that day and everything was closed. I SIGNED THE PAPERS 10 DAYS AGO, not my fault. I told them to put the plates back on my car and the deal was off. Suddenly the original deal was good. I asked salesman, Josh, if the Rogue had digital speedometer and he said yes and pushed a button and assumed what I saw was the digital speedometer. What does NOT have a digital speedometer, what he pushed was Average Speed Control. What good is that? Also, I noticed no seat belt chime when not using my seat belt. I contacted the salesman and told him I don't like to wear my seat belt but realize i miss the chime. He said" well it's your lucky day then isn't it!" I told him it was the law. Like the Rogue but would NEVER purchase or refer a person to Lia Nissan in Saratoga.