Brentwood Auto Brokers

I recently had the misfortune of dealing with Brentwood Auto Brokers, and my experience with them was nothing short of frustrating and deceptive. The dealership not only failed to inform me about their intentions to run multiple hard inquiries on my credit score but also neglected to seek my consent before doing so. This unprofessional behavior has left me deeply dissatisfied and concerned about their integrity as a business. First and foremost, the lack of transparency exhibited by Brentwood Auto Brokers is simply unacceptable. As a potential customer, I should have been fully informed about any actions that could potentially impact my credit score. However, the dealership conveniently omitted mentioning their intention to run multiple hard inquiries, a fact that would have undoubtedly influenced my decision to proceed with them. By running multiple hard inquiries without my knowledge or consent, Brentwood Auto Brokers has shown a complete disregard for customer trust and financial well-being. Hard inquiries have a negative impact on credit scores, and it is essential for individuals to have control over such actions, especially when it comes to major financial decisions like purchasing a vehicle. The dealership's failure to communicate and obtain consent demonstrates a lack of professionalism and ethical conduct. Furthermore, when I confronted the dealership about their unauthorized credit inquiries, their response was dismissive and unapologetic. They showed no remorse for their actions and attempted to downplay the significance of the situation. This level of indifference and lack of accountability is deeply concerning and indicative of a company that prioritizes its own interests over those of its customers. In addition to the breach of trust, the negative impact on my credit score caused by the multiple hard inquiries has the potential to affect my financial future. Brentwood Auto Brokers' actions have put me at a disadvantage and have jeopardized my ability to secure favorable financing terms or loans in the future. This is an outcome that should have been avoided through proper communication and respect for customers' financial well-being. Based on my experience, I strongly advise potential customers to exercise extreme caution when dealing with Brentwood Auto Brokers. Their deceptive practices and unauthorized credit inquiries demonstrate a lack of integrity and disregard for customer welfare. It is essential to choose a dealership that values transparency, respects customers' financial interests, and ensures full consent before taking any actions that impact credit scores.

Very, very concerning. I bought my vehicle from them about 9 months ago and waited to see how everything worked out. To start: The will text and email bomb you with information. Communicating well but also pushing. The videos and pictures they share are intentionally misleading and avoid rough spots. Ask questions. This helped me better understand the hot spots and areas of concern. The meat: The avoided communicating the important stuff. The paperwork said balance of factory warranty. That was a lie. The vehicle was brought in from Canada and I have no doubt they knew the factory warranty was void. They communicated a delivery date and then missed on it entirely. Earlier than expected. But that wasn't great. I was 70 miles from my house when they called and said the vehicle (which was supposed to be picked up that day) was on its way to my house and was an hour away. Not great. The vehicle arrived with 3 tires well below the recommended PSI and the gas tank at 20 miles to empty. This country bumpkin is about 11 miles from the gas station. Not great and Not great. The service 4 wheel drive light was on and off within the drive to the gas station and after seeing their snide comments on other reviews I realized I had no interest in trying to have an intelligent conversation with a 12 year old. I would never buy, recommend or even consider their inventory. The horrible added fees and intentional hiding of critical information and issues tells me who it is you are dealing with.

Gawd forbid you need a car when visiting this place! 🙄 My family is in need of a car, already had full financing in place and was ready to purchase. We’re 4 going on 5 days later, we still have no vehicle. Although the finance department had validated the finances, verified approval and confirmed legitimacy, we’re unable to obtain the vehicle whatsoever. Brentwood Auto Brokers are awaiting for full clearance of the entire check. 4 days later, they haven’t even cashed the check. I’ve never have experienced anything like this at all. It’s inconvenient, inconsiderate and I do not recommend this place to anyone!

So, you’re thinking about buying a car online? Brittany, with Brentwood Auto Brokers, made it the most enjoyable car purchase in my lifetime. Prepandemic, the idea of buying a car without driving it would be crazy! We live in a different time. I took the plunge and have zero reservations about doing it again with Brentwood Auto Brokers. I found my 2019 BMW of my dreams with 31K miles, still under factory warranty. Brittany sensed I was nervous about buying a car from Tennessee. I live in Texas, and she suggested I enlist an independent ASE certified inspection company to check out the car. Wow! What a report. The best $179 I spent. It sealed the deal. Brittany walked me through the pile of paperwork one has to sign when purchasing a car. She was patient, professional and had all the answers to my questions. She was timely, explained everything so well and exceeded my car buying expectations. Brittany was FANTASTIC! Oh, by the way, I LOVE MY CAR!

Great people and great Service. Brittney was great help. Thanks for all the new truck. Recommend them for new and used vehicles. Will do business with them again. Thanks again for the help.

I purcchased a vehicle including shipping to Florida. Brentwood hired a transport "company" to ship the car. The car sustained $5000 worth of damage during transport and the transport company Brentwood hired had no insurance, no valid DOT number and was not legally able to haul anything anywhere. Brentwood should have hired a legitimate company to haul this exotic car. The driver left the car at my home and drove away. Brentwood has left me with a $5000 repair since they did not take 5 minutes to verify the hauler had the proper credentials and proper insurance. After a report to the BBB, Brentwood stated they would return my shipping charge, but refused to pay for the damage caused by their negligence. I have not even received the refund of shipping nor my DMV refund from this company and they stuck me with $5000 in damage. Very disappointing and my next step will be hiring an attorney.

Called. Left a message. They called back. Very professional. I cannot purchase the vehicle at this time because of medical reasons. I hope to reach out to them again. They deserve 5 stars.

Worst place I've ever dealt with. They had all my paperwork completed we had been working on for 4 days. I sold my car and had everything arranged. They never told I would be in danger of losing it. As I was driving in to buy it, they decided to sell that night . I was heartbroken, without a car and in shock. Dont EVER buy from them. Most disloyal company I've ever .

Amazing showroom. Very nice people. Quality Merchandise. Fast service. Enjoyed the buying process. We will be back in the future for sure. for our next car

Amazing facility and exceptional customer service from initial inquiry till the moment we drove off the lot! Highly recommend these people to anyone looking for a quality vehicle!