Reviews
Bought a 2019 Subaru WRX on 09/27/2024.
Bought a 2019 Subaru WRX on 09/27/2024. That same night, I got pulled over coming home from the gym for a taillight and brake light out. The ABS light and hill assist lights were also on as well as a crack in the windshield (the crack was my fault for overlooking, but I was told they would fix that too). I drove it back on 09/28/2024 to get it in service and found out that 6th gear would slip into neutral while I was on the highway. I was told It would be repaired and ready by Thursday, 10/03/2024. That turned into Friday, 10/04/2024. I called around 5pm that day and was told it was looking more like Monday, 10/07/2024. I drove up there after work that Monday only to talk to the service manager and find out my car had not even been looked at over the 10 day period they had it. They finally got it in and looked at it before I left the dealership. I text the service manager 10/08/2024 to ask about an update for parts and no answer so I called the GM of sales who said he was unaware of everything (which I find weird since I was given a 2024 tiguan as a loaner...so who signed off on that?) And got me an answer that my parts had been ordered. I called today 10/10/2024 to try and see where parts are, and the service manager was atleast able to give me a timeframe on parts and completion, which is looking like 10/16/2024. Any other person would have completely lost their cool over this, but I've managed to stay relatively calm this whole time. That said, when you sale someone a bum vehicle that they have to immediately return for some fairly serious issues, you'd think that would take precedence over other regular services (unless they've sold other bum vehicles as of late). I also have not heard from my sales rep, Orenzo, since 10/04/2024. I will update this review and the rating after they not only do their bare minimum of giving my the car I bought issue free, but maybe rework the numbers in my contract to where I can get the payments I originally wanted (not talking about my apr, i plan to refinance later on, but just the payments id originally wanted to be in) as well as get my money down back...you know, since I did get a ticket that I now have to pay for because of previously existing issues in the car that I wasn't made aware of...
Bought a 2019 Subaru WRX on 09/27/2024.
Bought a 2019 Subaru WRX on 09/27/2024. That same night, I got pulled over coming home from the gym for a taillight and brake light out. The ABS light and hill assist lights were also on as well as a crack in the windshield (the crack was my fault for overlooking, but I was told they would fix that too). I drove it back on 09/28/2024 to get it in service and found out that 6th gear would slip into neutral while I was on the highway. I was told It would be repaired and ready by Thursday, 10/03/2024. That turned into Friday, 10/04/2024. I called around 5pm that day and was told it was looking more like Monday, 10/07/2024. I drove up there after work that Monday only to talk to the service manager and find out my car had not even been looked at over the 10 day period they had it. They finally got it in and looked at it before I left the dealership. I text the service manager 10/08/2024 to ask about an update for parts and no answer so I called the GM of sales who said he was unaware of everything (which I find weird since I was given a 2024 tiguan as a loaner...so who signed off on that?) And got me an answer that my parts had been ordered. I called today 10/10/2024 to try and see where parts are, and the service manager was atleast able to give me a timeframe on parts and completion, which is looking like 10/16/2024. Any other person would have completely lost their cool over this, but I've managed to stay relatively calm this whole time. That said, when you sale someone a bum vehicle that they have to immediately return for some fairly serious issues, you'd think that would take precedence over other regular services (unless they've sold other bum vehicles as of late). I also have not heard from my sales rep, Orenzo, since 10/04/2024. I will update this review and the rating after they not only do their bare minimum of giving my the car I bought issue free, but maybe rework the numbers in my contract to where I can get the payments I originally wanted (not talking about my apr, i plan to refinance later on, but just the payments id originally wanted to be in) as well as get my money down back...you know, since I did get a ticket that I now have to pay for because of previously existing issues in the car that I wasn't made aware of...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Michael, I'm truly sorry to hear about the issues you've faced with your vehicle and the service delays. We need to do better here, and I appreciate your patience throughout this process. Please reach out directly so we can address these concerns. Thank you, James Carter - General Sales Manager - 512-814-2900
Don’t buy from this place they are the worse dealership
Don’t buy from this place they are the worse dealership I’ve ever bought from they don’t give you the full story about the car you are buying like it’s been in a wreck their own sells person said they should fix the problems and they have your wife sign paperwork when you walk away from the desk so you don’t see what they have her sign if I would have seen it I would have walked away from the deal I’ve been a master technician for over 25 years and I even tried to get this settled with them but they don’t stand behind what they sell and they have a 0 rating with the better Business Bureau so you take a chance if you buy from them the didn’t even offer us a test drive or a Predelivery walk around and their Service department is a joke
Don’t buy from this place they are the worse dealership
Don’t buy from this place they are the worse dealership I’ve ever bought from they don’t give you the full story about the car you are buying like it’s been in a wreck their own sells person said they should fix the problems and they have your wife sign paperwork when you walk away from the desk so you don’t see what they have her sign if I would have seen it I would have walked away from the deal I’ve been a master technician for over 25 years and I even tried to get this settled with them but they don’t stand behind what they sell and they have a 0 rating with the better Business Bureau so you take a chance if you buy from them the didn’t even offer us a test drive or a Predelivery walk around and their Service department is a joke
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
From start to finish, our experience was fantastic.
From start to finish, our experience was fantastic. I can't say enough good things about Reginald "Reggie" Collins—his number one priority was making sure we had an enjoyable experience at Onion Creek Volkswagen. He listened to our needs and made some very knowledgable suggestions that ended up getting us into the PERFECT vehicle that wouldn't have us making any compromises. We absolutely love our new VW! Hats off to Reggie and the entire team for making this the BEST car shopping experience we've ever had.
From start to finish, our experience was fantastic.
From start to finish, our experience was fantastic. I can't say enough good things about Reginald "Reggie" Collins—his number one priority was making sure we had an enjoyable experience at Onion Creek Volkswagen. He listened to our needs and made some very knowledgable suggestions that ended up getting us into the PERFECT vehicle that wouldn't have us making any compromises. We absolutely love our new VW! Hats off to Reggie and the entire team for making this the BEST car shopping experience we've ever had.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast and easy car buying experience.
Fast and easy car buying experience. Would recommend to others looking for a car to buy
Fast and easy car buying experience.
Fast and easy car buying experience. Would recommend to others looking for a car to buy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is my second time coming back to work with Bea.
This is my second time coming back to work with Bea. As always she provides excellent service!!
This is my second time coming back to work with Bea.
This is my second time coming back to work with Bea. As always she provides excellent service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
Great experience! Great local dealer. They made everything fast and easy for me. Bea and Patrick we're so great and easy to deal with ⭐⭐⭐⭐⭐
Great experience!
Great experience! Great local dealer. They made everything fast and easy for me. Bea and Patrick we're so great and easy to deal with ⭐⭐⭐⭐⭐
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carlos was great and the whole team worked to get us
Carlos was great and the whole team worked to get us exactly what we needed!
Carlos was great and the whole team worked to get us
Carlos was great and the whole team worked to get us exactly what we needed!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I always have a great time shopping at onion creek
I always have a great time shopping at onion creek Volkswagon. The staff is always friendly, helpful, and funny.
I always have a great time shopping at onion creek
I always have a great time shopping at onion creek Volkswagon. The staff is always friendly, helpful, and funny.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchased a car from Aaron today and it was probably the
Purchased a car from Aaron today and it was probably the smoothest car purchase I’ve ever had. Aaron was super helpful, knowledgeable and not pushy at all. After taking the car for a test drive we sat and talked numbers and Aaron and the team made it happen…even with not so great credit. The whole team was helpful including Joel and JT. I really appreciate their help and time.
Purchased a car from Aaron today and it was probably the
Purchased a car from Aaron today and it was probably the smoothest car purchase I’ve ever had. Aaron was super helpful, knowledgeable and not pushy at all. After taking the car for a test drive we sat and talked numbers and Aaron and the team made it happen…even with not so great credit. The whole team was helpful including Joel and JT. I really appreciate their help and time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My new 2024 Tiguan SEL R-Line is big change from previous
My new 2024 Tiguan SEL R-Line is big change from previous car trailhawk Jeep. Similar is price for new and old car. Tiguan is lighter easier to maneuver. Has better get up and go as not delayed when pushing foot on gas pedal. Just set the tire pressure at complimentary first servicing which warning signal will notify me to get air in tires. People were friendly and helped me to set up garage door opener and went thru questions on computer usage. Friendly intelligent people and good product to work with. Back seat has nice space for grown people! I am happy with my selection.
My new 2024 Tiguan SEL R-Line is big change from previous
My new 2024 Tiguan SEL R-Line is big change from previous car trailhawk Jeep. Similar is price for new and old car. Tiguan is lighter easier to maneuver. Has better get up and go as not delayed when pushing foot on gas pedal. Just set the tire pressure at complimentary first servicing which warning signal will notify me to get air in tires. People were friendly and helped me to set up garage door opener and went thru questions on computer usage. Friendly intelligent people and good product to work with. Back seat has nice space for grown people! I am happy with my selection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair