AutoGiant USA

Sales people actively drove the vehicle I purchased while it was for sale and caused damage to the vehicle that was being purchased during the purchase process. When approached with video and photo proof, they offered to patch the problem instead of fixing it wholly and denied the damage was caused by an employee despite being shown the proof. The vehicle had immediate issues with the driver’s side door and alarm system after purchase, of which they denied any service or willingness to fix the issue despite being made aware of the problem less than 7 days after purchase. Not satisfied with the experience overall, mostly with the manager’s inability to take responsibility for damages to the vehicle while in their possession.

I purchased a used vehicle from this dealership about a month ago and soon discovered serious safety issues with the tires. After taking the car to their preferred mechanic, I was told all four tires were dangerously worn and the vehicle wasn’t safe to drive. Despite this, the dealership refused to cover the cost of replacement. I’m not expecting perfection with a used car, but I do expect basic safety to be taken seriously—especially when their own mechanic confirmed the issue. I’ve tried to resolve this amicably, but their unwillingness to take accountability is disappointing and concerning. If you’re considering buying here, I strongly recommend having a trusted mechanic do a full inspection before you sign anything. This experience has been frustrating and avoidable.

Worst experience of my car buying life (I'm 81 yrs old). Sales person saw my interest in the vehicle and sent me a video he had taken. After previewing the Carfax History and dealer repair comments I told him I would purchase the vehicle for the list price. For the next 5 days we traded comments about the total price including shipping and tax and admin costs. He offered several additional dealer packages which I rejected. on the 6th day he notified me that the vehicle had been sold by another sales person. He never asked for a Deposit and continued to play-me-along every day acting like I was the new owner. Really feel like it was all a Scam to keep me on-the hook while they found a buyer willing to pay a higher price.

I recently purchased a Tesla Model S and couldn’t be happier with the overall experience. Owen was very knowledgeable and helped ensure that the whole process went smoothly. He answered all my questions and took care of my trade in. I highly recommend both Carmel Motors and Owen.

Good experience. I would highly recommend Carmel Motors. I was very impressed with their sales staff.

They sent a number of emails which all seems automated. I asked a few questions and no one responded with answers. Responses were form emails.

Highly recommend they are 2hrs from me car was awesome shape definitely would do business with them again if your looking for a nice vehicle definitely ask for (Cash) great salesman.

Nice cars nice mix to choose from, but your typical car sales people to deal with! Suggestion, come after you do your homework.

Communication and responsiveness were above average. While unable to complete a deal, I would gladly make future attempts.

I would be very cautious of this dealership. I reached out to them about a vehicle listed and was contacted by a sales rep named 'Emily'. After which I received an email from an account owned by a 'Chad Ingram' but the message stated that the author was a 'Michael Berg' asking about my interaction with someone named 'Zach'. If they are legitimate, they obviously have no idea how to manage a business. Looks like a con to me.