Rickenbaugh INFINITI

Jerry, thank you for sharing such a thoughtful review! We’re delighted to hear that both your scheduled maintenance and repair items were handled to your complete satisfaction. It’s wonderful to know our team delivered the professional, detail-oriented care that makes your “Care-Free Driving Experience” possible. We appreciate your trust in choosing the full coverage package and in our service department. From barista-style coffee and high-speed WiFi to complimentary valet service and a car wash with every visit, we want every part of your ownership journey to feel just as seamless. Enjoy the peace of mind that comes with your INFINITI — we look forward to keeping you on the road with confidence for years to come! -Chris McNeal, General Manager

We’re sorry to hear about your experience and want to make sure your concerns are addressed. Regarding the A/C, we did offer to have it inspected, but understand you chose not to move forward at that time and did not purchase a service contract that could have covered any needed repairs. On the title delay, out-of-state transactions can sometimes take longer because we must wait on processing from the state where the vehicle was originally titled. While this is outside our direct control, we are actively following up and will keep you informed of any updates. We know this has been frustrating, and while we can’t change the processing timelines, our goal is to help you get on the road as soon as possible. If there’s anything we can do in the meantime to help with your transportation needs, please let us know.

Thank you so much for taking the time to share your feedback. We’re glad you found the dealership clean, our team friendly, and the waiting room comfortable—we put a lot of thought into making our space welcoming for guests like you. We appreciate your high marks on workmanship and communication. That said, we also hear you on service timing and price transparency. We’re actively working to streamline our repair timelines and ensure all guests have full clarity on service costs before work begins. If there’s ever anything more we can do to surprise and delight you—whether it’s our complimentary valet service, a barista-style coffee while you wait, or quick status updates—please let us know. Your satisfaction is our highest priority. We hope to welcome you back soon for a truly 5-star visit.

Danny, thank you so much for the kind words and glowing review! We’re absolutely thrilled to hear that Karisa made such a positive impression—she’s a standout on our team, and we’ll be sure to share your feedback with her. It means the world to us that you’ll be requesting her moving forward. We’re committed to making every service visit seamless, transparent, and genuinely pleasant—and it’s wonderful to know Karisa delivered just that. Next time you’re in, enjoy a fresh barista-style coffee and high-speed WiFi while we take care of your vehicle. We look forward to welcoming you back soon.

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Thank you so much for the kind words and for sharing your experience! I’m thrilled to hear that from your first inquiry to final delivery, everything felt seamless and personalized. Shawn’s attention to detail and genuine care are exactly what we strive for with every guest, and I’m glad he delivered an exceptional experience. We’re honored to have earned your trust and hope you enjoy every mile ahead in your new vehicle. We’re here for you anytime! Chris McNeal, General Manager Rickenbaugh INFINITI

Tyler, thank you so much for the amazing review! We’re honored you had such a positive experience with both Shawn and Shacobie — they’re truly passionate about helping guests find the right vehicle without pressure or hassle. Your “11/10” means the world to us! We’re proud to offer an elevated, no back-and-forth experience with transparent pricing, no dealer fees, and a team that genuinely cares. When you're ready to upgrade, we’ll be right here to help make it just as smooth. Thanks again for your trust and for recommending Shawn and Shacobie — we can’t wait to see you again!

Thank you for the kind words! We're so glad Shawn made the experience easy and enjoyable. We pride ourselves on offering fair pricing, no dealer fees, and an elevated one-person process with no finance office or pressure. Enjoy your Jeep, and welcome to the Rickenbaugh INFINITI family! – Chris McNeal, General Manager