Rickenbaugh INFINITI Hours
Thanks for considering Rickenbaugh INFINITI.
Colorado's #1 INFINITI Certified Dealer.
"Rickenbaugh's family atmosphere and company philosophy of treating customers with respect and delivering the best in customer satisfaction has stood the test of time."
Rickenbaugh - Since 1944.
"Right Car, Right Price, Right Now. Car Buying Re-Imagined"
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$29.95 and up*
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The guys in the service department were very kind and helpful. They went the extra mile to resolve an issue, and my q60s was sparky clean afterwards to... boot!
This is a dealership that will promise up front to take care of you - but when it comes to follow through - they are poor. Sales is easy on the front... end for any company - but servicing you as a customer is what defines a good company - Their service level is poor on all fronts! I will be looking for another Infiniti dealership to do all our business with in the future!
This is not an accurate assessment of what transpired. This customer has an Infiniti of which she is 3rd owner. The vehicle also has only ever been ...into an Infiniti dealership once for the timing chain recall at another Infiniti store. She also does not live in close proximity to our dealership. She called and spoke to one of our service advisors asking about a seat tear and if the item was covered under warranty. She provided the year, vin, the mileage, and a photo of the damage and based on that information we told her that it should be covered. We then agreed to order the part and notify the customer when the part arrived. This was on 6/5/2017. Approximately 10 days later the part arrived and we called the customer to schedule. We ended up leaving a message for the customer to call us. The customer did not call us back until 8/21/2017 to schedule the repairs for Saturday 8/26/2017. We took the appointment for the customer as she would be in town over the weekend. On Wednesday the 23rd we ran a service comm on her vehicle to verify that the repairs would still be covered under warranty. We found that her car ran out of warranty on 5/23/2017. Since we knew the customer was traveling a great distance to have this repair completed we immediately called her to let her know that it would not be covered. She was extremely upset and demanded that Rickenbaugh cover the repair which would cost us $2,500. We explained that we could not do that since her car was out of warranty. She became quite upset and ended up speaking to the owner who did offer to pay 50% of the cost of the repair for her. She stated that this was unacceptable. We tried to do what we could to help this customer, and unfortunately our efforts did not meet her expectations.
My husband and I are just so Impressed with Rickenbaugh Infinity. We were set on buying a car at a different dealership, the papers were all done and the... loan was set, they just needed signatures. We decided on a whim to stop off at Rickenbaugh Infinity. It was conveniently located right off the highway on our way home. WOW the customer service WOW is it great. Dan Mull he is exceptional, I like how he drove for the first test drive, I'm not sure about you but I am always afraid to really step on the gas or test the breaks to see how well they work. Dan mull really new the car to, he answered all of our questions right down to the T. We purchased our QX50, because well we would be a fool not to with the drivers assistance it offers, the tight trim package, the IBA, and my favorite the full 360 camera for easy tight parking. Did I tell you the great take off speed it offers for that car that won't let you over. After purchasing my car, this is the real test, how the dealership treats you after you've purchased the car. I had some electrical defects with the car, well I tell you what they shocked me again with how great their customer service is. They gave me a loaner, took care of my car within a couple of days. They DIDN'T give me a hard time and the kids got great snacks when we picked it up. I really feel like I'm at home when I go to Rickenbaugh. It really feels like a family their. One more thing they did such a great job detailing my car and washing it. Thanks a bunch Dan Mull (Sales), Stephen Palko (Service). This was the best purchase I've ever made. I would recommend them and have recommended them to all my friends, family, and neighbors.
Dishonest and underhanded sales experience. No woman should be a victim of these predatory sales practices. I want to believe that it was Dan Mull's ignorance,... but since there were sales managers involved I suspect that it was a premeditated attempt at bait and switch. Shame on you!
I' e had several dealing with Stephen Palko and the Richebach Infinti service department over the last few months. I have to say that the service has been... exceptional. Stephen goes above and beyond with me and others I've seen and talked to in the waiting room. He is a true asset to the organization and a good reason to do business with Richenbach Infiniti.
Steven Palko of the Richenbach Infiniti service department is excellent at providing a the best possible service he can. Steven is knowledgeable, experienced... and very personable. I have had several experiences at Richenbach service department that have totally exceeded my expectations. Good job Steven!
I was extremely impressed with the service center at Richenbaugh Infiniti! The lead service advisor, Ryan Lent, gave me the best customer service expirience... I've had in a long time! I brought my Infiniti in to get a spare key remote and tire rotation. I had no appoinment but he did everything in his power to accomadate my service since I travel a lot for work and it's hard for me to make appointments. I really appreciated him making me feel important and treating my car service as a priority for him! Rickenbaugh Infiniti has won a customer and my referrals! I highly recommend this dealership and especially their service center!
Just purchased a pre-owned 2012 M37x from Rickenbaugh this weekend. Listed price was very fair, and the car was in excellent condition.... as were all... cars on the lot. I dealt with Dan Mull..... probably the best cart buying experience I have had. I would highly recommend using Dan..... very knowledgeable, no high pressure, and not that it matters but a pretty cool guy.
I went to this dealership a few months ago because I knew nothing about Infiniti, but was curious. Dan Mull helped me, and I was amazed by the features... of the car, but mostly by his laid back, patient style. He was so excited about the car and he knew I wasn't ready to buy anything that day. He was never pushy with me once, but kept in contact with me. I ended up renting a QX60 on a vacation, so had the pleasure of an extended test drive, and that solidified my mind about the SUV being right for me. He happened to email me when I was out there and made a great offer on one that I was interested in. The rest is history--I absolutely love my new ride and I would recommend this dealership as top of the line! They all treated me with red carpet service even when I stepped out of an older model, green van just to "take a look." Dan is amazing. I would send my mother to him if she was in need of a car!
The Infiniti dealership off of I-25 is wonderful. They took care of my need promptly and have great customer service.