Cardinale Volkswagen

Reviews

2.3 out of 5 2.3
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 20, 2018

    Bought a new TDI Diesel in the spring of 2017. This is a brand new car VW corrected the illegal emission issues the world all know about. The car comes... with free service for the first 4 years and lifetime replacement of the DEF. Brought the car in for its 10,000 mile service and was presented with a bill for the oil change. I explained the Volkswagen includes the opil changes on all of it's diesels for the first 4 years. The service writers (3 of them) all said they had never heard of such a thing. When I showed it to them on the VW website they said it was the first they had ever heard of it.....When I told them this was my 3rd Volkswagen Diesel dating back to 2011 and every one of them had their oil changed for free at this very dealership,...they just shook their heads and stopped talking to me.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    March 12, 2018

    Kevin is new nice guy. Forrester would not hold charge was on lot but no maroni sticker so no price. Went to dorito brother's in concord took test drive... with 30 year veteran car salesman (I started in 1977 until last year). No pressure tdi v6 diesels nice but pricey. Stevens creek be sold a 2013 with 26k for 19k but want the tdi.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • March 5, 2014

    The staff at Cardinale Volkswagen are many but they seem to share one mission, to provide excellent service. The entire team of sales people and managers... were very attentive, knowledgeable and pleasant. For me buying a car is usually a long process of shopping around and negotiating, and so I was impressed by their professionalism and recognition of what I wanted, which was VALUE. This is one dealership that delivers value but the people is what makes it priceless.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George, thank-you for such an amazing review! Wow! We try to provide an excellent experience for our customers...but we really count on our customers ...to tell us how we are doing...our goal is to continue providing a great experience, excellent customer service, and professionalism, at all times. We do VALUE our customers and know - you are the reason we are here!

  • 5.0 out of 5
    September 25, 2017

    They have always been friendly and efficient. If something comes up they always call.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 17, 2017

    I was interested in a VW CC but because I asked for support to ship it to Texas they never called me back. I called after that 4 times with different... sales rep and all promissed to call me back and never did. I decided to but the car in another dealer in California and they were able to ship the car to Texas to my address with no problem

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    May 14, 2014

    Extremely courteous staff. They really do want your business. Everyone at the dealership was approachable from the General Manager to the receptionist.... Excellent telephone manners were the deciding factor in visiting the dealership. Alfonso, at the service desk explained the work to be done and kept his promise on the cost. Open, honest, courteous. Very competitive pricing for service work. Excellent work performed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 13, 2014

    Jesus, Debbie, Sam & Louis are so warm and friendly, no pressure what so ever. This was the 1st time I actually shopped around for a car by myself and... I found the car I wanted and got it. Great price too! You guys are awesome THANK YOU!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Julia, thank-you for your review! We are so glad you had a great experience....remember if you need anything...we are just a phone call away. 831-920-...3696.

  • 5.0 out of 5
    February 24, 2014

    Words cannot express my gratitude and appreciation for the group at Cardinale Volkswagen in Salinas. They are by far THE BEST car dealership around! As... cliche as this may sound, they were fast, friendly, funny and they made me feel like family! I was greeted with smiles and friendly conversations.....and never did I feel pressured. Was pre-approved within minutes and found the car I wanted! I can honestly say that I was made to feel like a member of their family and will gladly refer my family and friends to Cardinale Volkswagen for any new or used car purchase.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Georgiana, thank-you for your review! You are part of our family when you purchase a vehicle from us! We do not just sell you a vehicle....we follow u...p with you after your service appointments....touch base with you to see "how you are doing".....any of our customers or potential customers....can come into our dealership and have a complimentary cup of coffee and great conversation. Georgiana, welcome to our family!!!

  • 5.0 out of 5
    February 20, 2014

    Great Service! I went in for an oil change without an appointment. I explained to Arthur (If I remember correctly) that it was the only day I had some... time off work (and it was a little late in the day too!) and he was happy to have me come in. I got there and he promptly took my information and had my car serviced and washed. During the time I was there, he constantly would come back to inform me of what was going on with my car. I actually waited less time than I did when I had an appointment so it was great! Overall, great service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    BugGirl thank-you for your review! We know that everyon is sooooo busy these days...so we want to give you a great experience when you come into our s...ervice department in a timely manner. We appreciate Buggirl for taking the time out of your schedule to write this review.....thank-you for selecting our Service Departement at Cardinale Volkswagen!

  • 5.0 out of 5
    February 17, 2014

    I'm a one time customer who flew in from Canada to purchase a private vehicle, complete repairs and drive home. The customer service was top notch and... above and beyond. Not only did they fix the vehicle, they spent time helping me get needed paperwork faxed to the border, explained some questions about the vehicle title, helped with a travel permit, and stayed overtime to get me on my way. Pretty hard to beat that kind of service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Al thank-you for your review! Dan Allen managers the Service Department. Whether you are a one time customer or a repeat customer...His department str...ives for excellence with every vehicle and customer's experience. If you are ever in the area again...please; feel free to stop in and say "hello!" Thank-you again for your review! If you need anything - you can call us @ 831-920-3696.

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