Hilton Head Lexus

Very disappointed with this dealership, they made my experience buying and selling one nobody would want to go through again, avoid them if you can! I’ll start with the good, the salesman, Keondre, was well informed and easy to work with getting me into my new 2026 RX350, give him a raise! Unfortunately, the deal went south when we started working with their used car manager, who was aggressive and ultimately rude throughout the purchase of my 2023 Porsche Macan GTS. After a very aggressive attempt to get me to agree to his terms of purchase, $68,000, they now have listed over $80,000 on their website; despite this $12,000 profit, the manager was clear: all he could throw in was floor mats, otherwise he’d pull the deal. Regretfully, I went through with the purchase as they had the car I wanted on the lot. It gets worse from there as over the next month they fumbled around with documentation, the certificate of origin I recieved was marked “duplicate”, the dealer failed to inform me that they misplaced the original. Without the original certificate of origin, I was not able to register my car with state or receive the title for my purchased vehicle. In fact, I was given multiple temporary tags as the period exceeded 30 days after purchase, despite them having the title for my trade in sitting on their lot. Overall, an absolute disaster, RUN and I mean fast from this dealer.

Very disappointed with this dealership, they made my experience buying and selling one nobody would want to go through again, avoid them if you can! I’ll start with the good, the salesman, Keondre, was well informed and easy to work with getting me into my new 2026 RX350, give him a raise! Unfortunately, the deal went south when we started working with their used car manager, who was aggressive and ultimately rude throughout the purchase of my 2023 Porsche Macan GTS. After a very aggressive attempt to get me to agree to his terms of purchase, $68,000, they now have listed over $80,000 on their website; despite this $12,000 profit, the manager was clear: all he could throw in was floor mats, otherwise he’d pull the deal. Regretfully, I went through with the purchase as they had the car I wanted on the lot. It gets worse from there as over the next month they fumbled around with documentation, the certificate of origin I recieved was marked “duplicate”, the dealer failed to inform me that they misplaced the original. Without the original certificate of origin, I was not able to register my car with state or receive the title for my purchased vehicle. In fact, I was given multiple temporary tags as the period exceeded 30 days after purchase, despite them having the title for my trade in sitting on their lot. Overall, an absolute disaster, RUN and I mean fast from this dealer.

MUST share our wonderful experience at HILTON HEAD LEXUS HARDEEVILLE. Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership in South Carolina right in our backyard- HILTON HEAD LEXUS HARDEEVILLE. From the moment we drove into the service entrance, we knew this was our “forever “ dealership. Our first visit was a 15K mile service maintenance. We were immediately welcomed by an EXTREMELY personable & cordial employee - SCOTT (Doc) WALTERS- directed us to the HILTON HEAD LEXUS’s cozy lounge & took our vehicle to service. In a short time, we met with our MASTER CERTIFIED SERVICE CONSULTANT STEPHEN SCOTT MANKIN. STEPHEN was personable, knowledgeable & professional. He told us exactly what to expect on our visit: the LEXUS COVENANT which promises that “LEXUS WILL TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME.” And STEPHEN SCOTT MANKIN delivered on that!! Thank you STEPHEN. STEPHEN SCOTT MANKIN is another great representative of HILTON HEAD LEXUS HARDEEVILLE. Upon completion of our service, he explained to us everything that was performed on our RX350 & then presented us with our newly-washed vehicle. No upsell. How refreshing! In today’s big-box store world it’s so comforting to be treated like a valued customer instead of the “next number in line.” During our visit we also met the man who commands the HILTON HEAD LEXUS SERVICE DEPARTMENT - MASTER CERTIFIED SERVICE DIRECTOR EVAN KALLAS. He took the time to talk to us & answer any & all questions we had. EVAN KALLAS IS “THE MAN” at HILTON HEAD LEXUS. He will (and did ) go above & beyond to make sure you leave his department satisfied. We can vouch for that! Thank you EVAN! We know we’re in great hands with you & your HILTON HEAD LEXUS family. And finally, SALES CONSULTANT & TECHNOLOGY SPECIALIST KEIONDRE MCCLINTOCK. He is another professional & wonderful representative of HILTON HEAD LEXUS. KEIONDRE MCCLINTOCK is someone you should know! He embellishes the HILTON HEAD LEXUS experience. Need a Lexus, see KEIONDRE. Need your questions answered, see KEIONDRE. Need the truth, see KEIONDRE!!! Thank you EVAN KALLAS & your HILTON HEAD LEXUS family for making it feel like we’re home again!!!! And props to GM SCOTTY HERRIN! You’ve built a magnificent dealership - HILTON HEAD LEXUS in HARDEEVILLE. Julie & Bob Pellegrino (HILTON HEAD FAMILY FOR LIFE)

Just bought my 3rd Lexus and had the best salesman ever. Keiondre McClintock was extremely helpful and patient. He did an outstanding job of explaining all the new technology. We would highly recommend him.

We just bought a second Lexus, an 350RXH to go with our ES350 Ultra Luxury. Jenifer C, the salesperson was very helpful , informative and patient with us. Walt H, the new car manager was also very helpful. The F&I department went very smooth. Overall, we are very happy.

I recently purchased a LC 2022 ES350 Ultra Luxury. Jenifer C, the sales associate was very helpful and professional. Jon C in the finance department was also very helpful. The whole process was smooth.

We have bought 3 high end Lexus’s from this dealership. They have been amazing until recently. Last month purchased an LC. Our sales person texted “us to do our own research” She received a nice commission from our purchase. We did not receive a Thank you or follow up email from her or the sakes manager. Very disappointing.

This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus.

The Hilton Head Lexus Dealership has terrible customer service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detailed, AND painted, all of which should have been done prior to vehicle being presented on the lot. It took two additional visits to have the vehicle finally presented in condition to drive off the lot. This is not only my standard, this is the Lexus Brand standard. This dealership is the exception. Absolutely awful follow through after they take your money. Stay away!! Go somewhere else. And definitely don't buy from here if you don't live in the area!!! STAY AWAY!!!!!

Very please with this dealership. Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Hilton head.