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Hilton Head Lexus

(227 reviews)
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed

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Reviews

(227 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Just bought my 3rd Lexus and had the best salesman ever.

Just bought my 3rd Lexus and had the best salesman ever. Keiondre McClintock was extremely helpful and patient. He did an outstanding job of explaining all the new technology. We would highly recommend him.

Just bought my 3rd Lexus and had the best salesman ever.

Just bought my 3rd Lexus and had the best salesman ever. Keiondre McClintock was extremely helpful and patient. He did an outstanding job of explaining all the new technology. We would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We just bought a second Lexus, an 350RXH to go with our

We just bought a second Lexus, an 350RXH to go with our ES350 Ultra Luxury. Jenifer C, the salesperson was very helpful , informative and patient with us. Walt H, the new car manager was also very helpful. The F&I department went very smooth. Overall, we are very happy.

We just bought a second Lexus, an 350RXH to go with our

We just bought a second Lexus, an 350RXH to go with our ES350 Ultra Luxury. Jenifer C, the salesperson was very helpful , informative and patient with us. Walt H, the new car manager was also very helpful. The F&I department went very smooth. Overall, we are very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I recently purchased a LC 2022 ES350 Ultra Luxury.

I recently purchased a LC 2022 ES350 Ultra Luxury. Jenifer C, the sales associate was very helpful and professional. Jon C in the finance department was also very helpful. The whole process was smooth.

I recently purchased a LC 2022 ES350 Ultra Luxury.

I recently purchased a LC 2022 ES350 Ultra Luxury. Jenifer C, the sales associate was very helpful and professional. Jon C in the finance department was also very helpful. The whole process was smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We have bought 3 high end Lexus’s from this dealership.

We have bought 3 high end Lexus’s from this dealership. They have been amazing until recently. Last month purchased an LC. Our sales person texted “us to do our own research” She received a nice commission from our purchase. We did not receive a Thank you or follow up email from her or the sakes manager. Very disappointing.

We have bought 3 high end Lexus’s from this dealership.

We have bought 3 high end Lexus’s from this dealership. They have been amazing until recently. Last month purchased an LC. Our sales person texted “us to do our own research” She received a nice commission from our purchase. We did not receive a Thank you or follow up email from her or the sakes manager. Very disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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This dealership is amazing!

This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus.

This dealership is amazing!

This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The Hilton Head Lexus Dealership has terrible customer

The Hilton Head Lexus Dealership has terrible customer service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detailed, AND painted, all of which should have been done prior to vehicle being presented on the lot. It took two additional visits to have the vehicle finally presented in condition to drive off the lot. This is not only my standard, this is the Lexus Brand standard. This dealership is the exception. Absolutely awful follow through after they take your money. Stay away!! Go somewhere else. And definitely don't buy from here if you don't live in the area!!! STAY AWAY!!!!!

The Hilton Head Lexus Dealership has terrible customer

The Hilton Head Lexus Dealership has terrible customer service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detailed, AND painted, all of which should have been done prior to vehicle being presented on the lot. It took two additional visits to have the vehicle finally presented in condition to drive off the lot. This is not only my standard, this is the Lexus Brand standard. This dealership is the exception. Absolutely awful follow through after they take your money. Stay away!! Go somewhere else. And definitely don't buy from here if you don't live in the area!!! STAY AWAY!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

The system mis rated my survey responses. I give this dealership a one rating, as this is the minimum rating available to me. This has been a terrible experience and I will share my experience broadly here and everywhere I can on the worldwide web.

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Very please with this dealership.

Very please with this dealership. Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Hilton head.

Very please with this dealership.

Very please with this dealership. Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Hilton head.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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Sales person Keiondre, business manager Matt, and Sales

Sales person Keiondre, business manager Matt, and Sales Manager Philip made the car buying process quick and easy. Would highly recommend.

Sales person Keiondre, business manager Matt, and Sales

Sales person Keiondre, business manager Matt, and Sales Manager Philip made the car buying process quick and easy. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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THE WHOLE STAFF IS GREAT FROM MGRS TO RECEPTIONIST

I turned in my late husband's leased RX350 which had some equity so I looked around and found a great used car! My salesperson, Keiondre McClintock, is so perfect for his job! Professional and personable. The managers were welcoming and helpful to me and my 90 lb. Goldendoodle. The Receptionist, Anna, went out of her way to provide assistance and water for the dog! Matt in Finance made even that process a joyful experience!

THE WHOLE STAFF IS GREAT FROM MGRS TO RECEPTIONIST

I turned in my late husband's leased RX350 which had some equity so I looked around and found a great used car! My salesperson, Keiondre McClintock, is so perfect for his job! Professional and personable. The managers were welcoming and helpful to me and my 90 lb. Goldendoodle. The Receptionist, Anna, went out of her way to provide assistance and water for the dog! Matt in Finance made even that process a joyful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a 2020 Lexus RX 350 on November 1.

I purchased a 2020 Lexus RX 350 on November 1. A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived at the dealership, I had the test drive with my salesperson, Maria Horan who was very knowledgeable and helpful and the paperwork with Cam, who was very patient in explaining the details. The general manager, Mr Herrin even came over to introduce himself and make sure that I was satisfied with my experience. This was truly a 5 star experience and I am very pleased with my purchase and the interaction with everyone at the dealership.

I purchased a 2020 Lexus RX 350 on November 1.

I purchased a 2020 Lexus RX 350 on November 1. A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived at the dealership, I had the test drive with my salesperson, Maria Horan who was very knowledgeable and helpful and the paperwork with Cam, who was very patient in explaining the details. The general manager, Mr Herrin even came over to introduce himself and make sure that I was satisfied with my experience. This was truly a 5 star experience and I am very pleased with my purchase and the interaction with everyone at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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