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Napleton Ellwood City Chrysler Dodge Jeep RAM

(328 reviews)
Visit Napleton Ellwood City Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (866) 458-0488 (866) 458-0488
Used (888) 235-2348 (888) 235-2348
Service (724) 371-4089 (724) 371-4089

Inventory

See all 109 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2013.
In 1931 Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. In 2013 82 years later the Napleton family owns and operates 53 franchises in 6 states. As the fourth generation of Napletons enter the automotive industry Customer Satisfaction still tops the priority list.
The Napleton Family has recently purchased what was formally Kasing Chrysler Dodge Jeep Ram in Ellwood City. Now Napleton Ellwood City Chrysler Dodge Jeep Ram located at 1000 Lawrence Ave. in Ellwood City. Partner and General Manager Pete Grinnell commented: " I grew up in Harmony so this is like coming home for me.
'WE WILL NOT WASTE YOUR TIME!"

Service center

Phone number (724) 371-4089

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ellwood City Chrysler Dodge Jeep RAM from DealerRater.

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The dealer did not respond as requested, I had asked for

The dealer did not respond as requested, I had asked for an email no calls.

The dealer did not respond as requested, I had asked for

The dealer did not respond as requested, I had asked for an email no calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Calvin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Napleton's Ellwood City Chrysler Dodge Jeep Ram, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (724) 752-4000 to discuss ways we can better serve you in the future.

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Purchased my 9th vehicle off of Ray and His team.

Purchased my 9th vehicle off of Ray and His team. Great people and great sales team. Thank you Ray and Bob!

Purchased my 9th vehicle off of Ray and His team.

Purchased my 9th vehicle off of Ray and His team. Great people and great sales team. Thank you Ray and Bob!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Jerry, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

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It's easy to find, good location the building is clean

It's easy to find, good location the building is clean and very welcoming. Everyone is nice, polite and eager to help you. Bob Willard is fantastic! He is a good guy that makes the process go fast and smoothly. Go see him!

It's easy to find, good location the building is clean

It's easy to find, good location the building is clean and very welcoming. Everyone is nice, polite and eager to help you. Bob Willard is fantastic! He is a good guy that makes the process go fast and smoothly. Go see him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care! Napleton's Ellwood City Chrysler Dodge Jeep Ram (724) 752-4000

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I was having problems with my one vehicle and it was time

I was having problems with my one vehicle and it was time to trade it in. Zack and Ray went above and beyond for me. I would highly recommend getting your vehicles from them.

I was having problems with my one vehicle and it was time

I was having problems with my one vehicle and it was time to trade it in. Zack and Ray went above and beyond for me. I would highly recommend getting your vehicles from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation and have an amazing day!

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Great experience with Aaron.

Great experience with Aaron. He was very helpful in my search for a new vehicle 👍🏻

Great experience with Aaron.

Great experience with Aaron. He was very helpful in my search for a new vehicle 👍🏻

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi James, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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Every time I go into Napleton either to buy a vehicle or

Every time I go into Napleton either to buy a vehicle or for service Jayden in the cashiers office is the friendliest most personable young lady to deal with!! Marlene in service always takes me right in and treats me and my vehicle with the upmost respect!! I’ve purchased many vehicles from Napleton and will continue to do so because of employees like Jayden and Marlene!!

Every time I go into Napleton either to buy a vehicle or

Every time I go into Napleton either to buy a vehicle or for service Jayden in the cashiers office is the friendliest most personable young lady to deal with!! Marlene in service always takes me right in and treats me and my vehicle with the upmost respect!! I’ve purchased many vehicles from Napleton and will continue to do so because of employees like Jayden and Marlene!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you, and have a fantastic day! Napleton's Ellwood City Chrysler Dodge Jeep Ram (724) 752-4000

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Bob an Zach were both wonderful!

Bob an Zach were both wonderful! They both made this a great experience. Highly recommend.

Bob an Zach were both wonderful!

Bob an Zach were both wonderful! They both made this a great experience. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kristin, we're happy you found our staff Bob and Zach to be so supportive during your experience here at Napleton's Ellwood City Chrysler Dodge Jeep Ram. Feel free to reach out to us if you need anything. Have a wonderful day.

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Bob Willard was amazing!

Bob Willard was amazing! He was so professional and personable. Thank you for your guidance today.

Bob Willard was amazing!

Bob Willard was amazing! He was so professional and personable. Thank you for your guidance today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Very happy with my experience with my purchase from Bob

Very happy with my experience with my purchase from Bob Willard at napleton him and ray really helped me get a great deal and no pressure go see Bob Willard

Very happy with my experience with my purchase from Bob

Very happy with my experience with my purchase from Bob Willard at napleton him and ray really helped me get a great deal and no pressure go see Bob Willard

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you for your support! We're happy we could help. We hope you have a great day!

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Bob Willard and ray reale really listens and got me into

Bob Willard and ray reale really listens and got me into a Jeep that was all I wanted very easy to work with

Bob Willard and ray reale really listens and got me into

Bob Willard and ray reale really listens and got me into a Jeep that was all I wanted very easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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