Reviews
Customer
The sales team at Kou Sobh were amazing from start to finish and extremely professional
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patience.
Very patient with my questions and requirements when it came to my lease. With continue to go to Lou Sobb for future needs. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
V. Nolan
My salesman Chris Sobh was great. He made the purchase easy, He explained all of the in the car. He took his time, he was ver familiar with the vehicle. Overall he was professional and personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding customer service!
Cheron Brannigan gave exceptional service with our needs and communicating with us. We brought the car in for recommended maintenance and a slight leak in one of the tires.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5 star sales experience, pretty moderate financing team
Our overall experience was exceptional. We had only seen these kind of experiences in scripted dealer commercials. My wife and I would like to call out Andrea Lopez, who was not only great as a sales professional, but seemed very genuine as a person who wants work with her customer to get them a good deal without seeming to pressurize them. I had visited a few dealerships before Lou Sobh and the experience we had with Andrea Lopez was the main and only reason we bought our vehicle from there. The only negative aspect was the experience with Bob Byczynski from finance. If you are not buying any extended warranty from him, be prepared for moderate service. We would most certainly go back and recommend our friends as long as Andrea is there :-) Thank you Andrea, wish you all the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Schedule an oil Change online. Dropped off the car to tell me there was a 3 hour wait. Had the courtesy shuttle drop me off to do some shopping and for them to tell me that they couldn’t pick me up. They ended up finishing the oil change in 2 hours and the shuttle picking me up. So overall I was satisfied with everyone there. They were very upfront and personable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honda accord
I hate buying a new car! Lou Sobh made the process easy! Great personnel, fair price great inventory!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
SERVICE
My service advisor kept me informed and helped me understand the work that needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking care of my car
Thanks again for taking good care of my car and making waiting a comfortable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
First time experience
New to Georgia and first time to have my Honda CRV serviced for air bag recall at Lou Sobh. I was favorably impressed with the whole service department setup. My initial contact was with Jimmy who did a great job. My only minor complaint was the extra 1 hour required for the service due to the volume of servicing on that particular day (Thursday 8/29). But with that said, I definitely will be bringing in both my Honda’s for regular service. Please keep up the excellent work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair