Reviews
Easy to deal with, low pressure
Art approached me with the potential of replacing our leased Odyssey with a new one and lowering our monthly payment. That is exactly what transpired. Nothing was misrepresented in his consultation over the phone and the entire process was handled in the dealership within a couple of hours. They were great to deal with on our initial lease in 2014 and this was just as positive! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You Rose. We appreciate you coming back to our dealership for your latest purchase. We will continue to take very good care of you for many years to come. I will be sure Arthur reads your kind words. Please be sure to tell your friends and family about us. We will take very good care of them for you. Enjoy your new Odyssey!! Chip Hill, Marketing
Service
Car was in and out as promised and on the time I was told. The price a little high for oil, filter and rotate tires ($67).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We appreciate your business and anytime you have an issue, please be sure to ask for a manager to assist you. Justin is as good as it gets when it comes to taking very good care of his customers. I will look into it for you. Please send me your name so I can make sure I am looking at the right repair order. My email here at Lou Sobh is chip.hill@lousobh.com. Please mention the exact situation as well. I answer quite a few reviews so it is hard to remember each exact one. Thank You. Chip Hill, Marketing
HONESTY & INTEGRITY = LOU SOBH HONDA
Kim Carr, my Sales Consultant, was a delight to work with; she knows a lot about Hondas, enjoyed the search with me, and found the car of my dreams! David Kellam, General Sales Mgr., "worked the numbers" to make sure this car was affordable for me. David Wikle, Service & Parts Director, made sure his mechanics and detail people left no stone unturned when going through all check points of the car before I left the Dealership.....I always have peace of mind knowing I can return to David Wikle if something concerns me. He's fair & will take care of it. (Lou Sobh Honda, managed by Mike Sobh, Vice President & General Mgr., makes sure his customers are taken care of!) The greeting received from the Receptionists at the Front Desk is sincere, and makes me feel welcomed. The Service Receptionists take an interest in their work and get back to me with any questions I have. When you enter Lou Sobh Honda, you will never find Sales People "chomping at the bit" to get to you so that they can make a quick sale! This is the Honesty & Integrity of LOU SOBH HONDA!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WOW, thank you for such a nice review. That is the kind of attention you should expect here at Lou Sobh Honda. Each and every customer is an important key to our success. I will be sure each employee mentioned reads this. We appreciate your business and look forward to taking care of your auto needs for many years to come. Chip Hill, Marketing
Airbag replacement
As soon as I got to the dealership I was greeted by Justin. My experience was fast and easy. Even the rental was great car Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the nice comments Julia. We appreciate your business. I will be sure that Justin reads this. Please tell your friends and relatives about us. Thank You! Chip Hill, Marketing
Great customer Service!
Heather was amazingly easy and helpful! My car had a lot of service items for the 105,000 mile tune up and Heather beat all the other mechanics prices and had a loaner car waiting for me! I will absolutely return and recommend all my friends to head to Lou Sobh!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review Keri. Glad to hear that we took good care of you. Heather is awesome and we appreciate everything she does for her customers and the dealership. We appreciate your recommending us to all of your friends and family. Look forward to your next visit. I will be sure Heather reads this!! Chip Hill, Marketing
Stellar service
So grateful for Lou Sobh Honda. You help me keep my car in top shape and Heather in the service department keeps me informed on work to be done and specials that are in place. The team is professional, efficient and do an excellent job on my CRV! I actually switched from another Honda service department and I'm so glad I did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to have you in the Lou Sobh Family Sheb. We appreciate your business. Please tell your friends and family about us. We will take good care of them for you. I will be sure Heather reads this. Thanks! Chip Hill, Marketing
Great service
I visited the dealer for fixing airbag recall. The staff was friendly and appointment time was flexible. The repair was finished on time. Great professional service and highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business Naijian. Glad we took good care of you and got you in and out quickly. Heather does a great job and I will be sure she sees this! Thanks for taking the time to write. Chip Hill, Marketing
Good experience.
Lou Sobh matched coupon, washed car, gave professional customer service, quick turn around of vehicle and had good snacks and very clean and fresh waiting area and also modern restrooms. Internet was not working but I did not complain. I am sure they will fix it once they see this note. What else can a customer expect. Will go back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for writing Value Seeker (great screen name). Sounds like we were able to meet your needs and looks like we have a new customer!! Welcome to the Lou Sobh Family. I will look into that Internet situation!! Please tell your friends and family about us. We appreciate it and we appreciate you! Chip Hill, Marketing
Recalls on items
Everyone was very polite and accommodating. I was extremely pleased with the service. We received phone calls to give us updates. The experience was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write. We appreciate your business. Please tell your friends and family about us. "Thankful" is a great screen name. Look forward to your next visit! Chip Hill, Marketing
Treated great
Great service will be back for all my services . They even washed my vehicle. Everyone was professional and friendly. I will recommend your store to my friends.thanks thanks thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Shorty. We appreciate your business. I will be sure Heather and Reza read this. See you next time! Chip Hill, Marketing