Broadway Auto Mall

Reviews

3.5 out of 5 3.5
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 4, 2018

    Great place to buy a car from... My husband got his car there and after we seen we got a great deal we went back a month later and bought a mini van for... the family... Thank you Broadway Auto Mall and your team...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2018

    Very friendly staff. After a terrible break down within days of buying the vehicle was diagnosed with engine being blown. Excellent repair by BAM and it... staff. Thanks!!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 3, 2018

    Bought an infinity a couple months ago had the service engine light when I looked at the car I asked them to fix it.when I picked up the car they did but... 100 miles later it came back on I called and my salesman said it's nothing just the o2 sensor its nothing big,they told me they put a brand new battery in the car well they did that too a new to the car battery one they had laying around the junk yard, so 2 months old and my car broke down I took it to the real dealer infinity and now its gonna take $3000 to get my car right, liars dont waste your time when I called them they sent me too the service manager what a joke they offered to fix the problem that they knew about in the first place for 1/2 the price.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 12, 2018

    This place is a joke payed 12,900 for a totaled charger they gave us a unaccurate car fax and a car that cannot be aligned with bad wheel bearings and... bent control arms they refused to make it right noone should buy a vehicle from these crooks very rude and unhelpful and the car is junk I'm stuck paying for

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 23, 2017

    I had a good experience with talking with representative. I was not able to find a car that day, but always had good deed back so when I do purchase will... definitely be the first place to go.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 19, 2016

    Went there after going to multiple other dealers. Having 230 plus vehicles, we actually felt like we had options. Once we got there we where given time... to actually walk around and look. WE found the perfect car for us and financing was very simple and quick. WE left there in a matter of 1 hour and 30 minutes.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 4.0 out of 5
    September 27, 2016

    I bought a used Audi at Broadway Auto Mall, after comparing prices extensively with other dealers. On the way home, the engine light came on and the vehicle... lost power. I parked it and called the Auto Mall. They had towed and worked on it until it was fixed right...it turned ou to be a complicated problem with the turbo, and they replaced the turbo at no cost. I am sure they lost money on this car to take care of me and gain a happy customer.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 9 found this review helpful. Did you?
  • 1.0 out of 5
    February 28, 2015

    The service was awful, I was there interpreting for my deaf father we were told and I quote that we could not buy the vehicle because we lived to far.... The dealer is in Lexington Kentucky, we live in campbellsville or (Taylor county) Kentucky. After that brig said the sales rep told us to go to the other location right around the corner and maybe they would let us do it. I then asked why cant you call them and ask, he said " I did and they said no but it's still worth a shot". This place is a joke thanks for wasting my time. I hope no one has to go through what we did.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    October 1, 2014

    It only got a one because no one ever contacted me. I'm not the type of person who will send multiple requests...if you are not interested or the... vehicle has been sold, just at least say so instead of leaving me hanging. I only sent a request via this site, so physical visit was made. But if you are going to list yourself as part of this site, then you should keep up with your requests.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2014

    Really great salesman and owner, none of the negative qualities you'd normally associate with an experience at a used car place. The process was very... fast and didn't have any haggling or run around, never tried to talk us into or out of anything, and they gave us an incredible deal.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
View More Reviews